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June 2024 by Carol Lynn Maxwell-Thompson
Matt and Login delivered our new refrigerator and removed old one/ conscientious, efficient, polite professional!! Thank you
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March 2024 by R A
We have services with them. They are continually hard working to ensure that the appliances they service are in working order, along with thinking ahead to replace commonly worn parts along with what broke, helping to make sure that the customer gets more life out of the appliance! Any appliance I can buy will be through them.
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January 2024 by Heather Black
I have used Doug's for years, Steve has helped with several repairs over this time. He is very knowledge and truly wants to help and do a good job. He came prepared, based on my description of the problem he brought the part he thought would fix the problem to save a delay in the repair. Doug's is lucky to have him on their team.
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December 2023 by James and Lindsey Munson
Doug’s is terrific! Their guy Steve came out and fixed or dryer problem with courtesy and kindness and was very knowledgeable, explaining how to prevent future problems. My wife and I have used them for years and look forward to many more.Thanks Steve!!
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December 2023 by Kelly Breeden
We recently had Steve out to fix our Fridge. He explained everything well and quickly had our Fridge working again. Very friendly and efficient.
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November 2023 by Judy Bee
The spin cycle on my washer was not working properly. We called Doug's, got an appointment pretty quick. They were courteous, professional and friendly from the office staff to the appliance techs. They had to order a part and had it fixed in no time! So fortunate we have a business like Doug's in our small town!
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April 2023 by Tammy Hunt
My husband, Chris, spends much time researching when shopping for any new home appliance. When our 19 year old washer and dryer bit the dust, and after a visit to Doug’s store, Chris knew who to turn to. He appreciated the hometown customer service, and decided to invest in a Speed Queen washer and dryer. It was easy to install and our clothes feel cleaner than they have in 19 years! Doug’s Maytag of Scottsville, VA will definitely be our appliance go to.
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April 2023 by Tracey Rothgeb
I want to say a huge thank you to Doug for helping out when in need. I never thought to ask them about used appliances, but got mine from them and it works like a charm! No more laundry mat for me! I am ever so grateful. If you get a chance definitely check them out first for all your appliance needs, new or used. Thanks again!!
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December 2022 by Halsey Green
This review cost me $80. We had previously purchased a dishwasher from them and had a good experience and afterwards my father purchased the same dishwasher and had a similar experience. It turns out that we were lucky things worked. This time our washing machine broke and I was away. My wife was comfortable with our previous experience and journeyed all the way down to Scottsville to purchase a new one. They only had a floor model available which was fine so we bought it. This was on 11/21, the week of Thanksgiving, and delivery was scheduled for 11/28. The washing machine broke on the first load. Wife called and technicians came out on 11/29. The wiring harness was completely broken off the bottom and another issue. Parts order and technicians came back on 12/6 to 'fix' machine but found other problems. I had had enough, called and talked to Doug and he offered another machine which could be delivered the following week or a refund. I took the refund since I was not going to wait for them and he didn't really sound concerned to resolve this issue quickly and since they either broke it during delivery or they just installed a broken machine and left us to deal with it I didn't want to deal with them again. Lowes had the same washer for the same price with free delivery. My family is longer going to go out of their way to support this business and will instead support the local big box store. Refunded the price for the washer but not the $80 since, "they delivered and installed it." Thanks for delivering and installing a broken washing machine and charging me $80. It has been an pleasure and I hope this review helps!
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September 2022 by gina deGennaro
Outstanding service and professionalism from Steve and the response team. Same day service, diagnosis and solution. Steve is a teacher and resolved everything efficiently and we appreciate the team of Doug's Maytag! Thank you!
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May 2022 by Cynthia Llehctim
Our washer stopped working. Doug’s Maytag came out last Wednesday (5/25) found the problem and ordered the parts. Fixed it today (5/31) Great service and great price. Definitely will be recommending to others.
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May 2022 by Stacey Pattie
I ordered a Speed Queen Dryer from here and after having it 2 weeks, it broke (the thermal heater went out). They did bring me a new dryer per my request and didn't try to fix this one as they initially wanted to do. That is why I am giving them 2 stars vs. 1 star. Then, my washer wouldn't work after the installation of the dryer and come to find out the workers had cut off the water supply line to the washer and not corrected it prior to leaving. It was an easy fix and I'm grateful I didn't have to pay for that advice. A couple months later, my washer (Maytag) was acting up, becoming un-level and not able to complete a cycle. I called this company to come and assess. The appointment was rescheduled twice for issues on their end and the day of the final appointment, the time frame was moved and the employee showed up 30 min after the prolonged timeframe. He was a nice individual, but literally walked in, looked at my washer and told me that the bearings needed replacing and that it wouldn't be worth spending my money for the "fix" but rather on a new machine. I appreciated that advice. This visit was 5 minutes in total and the cost was $85 dollars (after 2 cancelled appointments and a late showing to this one). I would have considered getting a Speed Queen washer from here but absolutely not now. I will take my business elsewhere.
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January 2022 by Peggy B.
Dougs is the best. I called for service and it was handled immediately . I also bought my dishwasher from them and it was no hassle like I've had with Lowes
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December 2021 by Elizabeth Holder
Very nice people and helpful
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October 2021 by Thomas Bjornsen
I have never been down to their store, but I have a now Dead Fridge in my kitchen, and none of the Big Box stores had anything that I would consider. Doug spent at least 30+ minutes on the phone with me, and found exactly what I was looking for in his inventory, without us having to wait 2 or 3 weeks for delivery! And then he was able to fit me in for an install on Monday! (This is Friday at Noon!) YAY! Great Service, Good Job Outta Doug, and I'm THRILLED that my $$$s go to a local Independent Shop. Win Win all around! They will be getting more of my business going forward.
