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“Highly recommend for your lift needs. Also took the forklift safety/operation class. Learned more than I thought I needed to know in this class. Our instructor Shannon C. definitely deserves a round of applause. Thank you Shannon. For making the class enjoyable but also giving us the knowledge on the lifts!”
“They do great work on diesel trucks. They work hard to make everything right in the hot weather they make your air conditioning super cold and in the cold weather they make sure your heat is toasty warm. They are the best to work with because they listen to your concerns and always make it right”
“This U-Haul is also a gift shop and they do UPS shipping. It was a little confusing to find, but it is the Just Because gift shop in the strip of shops that has a Great Clips and a Subway.”
“Ryder Scott’s Addition-The mechanics and managers at the Scott’s Addition location went above and beyond to make a really bad situation right. We had the refrigeration unit go in our 1st truck and them hours later in the replacement truck. It was a nightmare situation on our biggest job of the year. It sucked, cost us a ton of money, time and stress but we still needed a working reefer truck. They got me a temporary reefer so I could deliver the replacement product, for spoiled food we had to throw out. I was able to get it there in time to keep our business open. The mechanics and managers at the Scott’s Addition location did not rest till they got us straight. I know the last thing they wanted was to have these vehicles break and for them to have to spend all day and night not only trying to fix the vehicles but then actually locating a new truck and the driving it to our location, an hour away. Along with helping us move a thousand pounds plus of perishable product over to the new reefer truck. They promised me they would make it right and they delivered on their promise.-In life and business no matter how prepared you may think you are bad things are always going to happen. It is how you deal with those problems that make the difference. The Scott’s Addition Ryder team are truly special people. They took a terrible situation, and did everything possible to make it right? I wish I could remember their names to mention them here in hopes that someone in their upper management could see and know how good these employees are.-In the end we were able to pull off our job in the black. It still was a nightmare and not nearly as profitable but without these people who really cared from Scott’s Addition Ryder team it would have been a total loss.-Thank YouJohn & Jayme Taxin, OwnersBigWife’s mac n’ cheese”
“Our experience was excellent. The equipment was available and we were instructed where to go. He took the time to make sure everything was in working order and we were comfortable. I would definitely recommend this location to a friend.”
“Couldn't rent a car at the airport, so I took a cab here and rented a 15' moving van for a 1-way trip to VA Beach. The staff were incredibly helpful and friendly, and it turns out renting a moving van for a 1-way like that is cheaper than a car from the airport anyway. Good work, fellas.”
7AM - 5PM
601 Commerce Rd, Richmond
Truck Rentals
“The company I drive for used them for Xtra trailer needs. An efficient company. Knowledgeable staff. In and out process was less than 20 minutes. Clean well maintained trailer for the job ahead. A very good experience using them.”
“Great customer service, Amanda is great, and so is the service department, I had an issue with a truck I was picking up, and they sent a tech out right away to fix the issue. William, the service department manager, is great and makes sure all concerns are taken care of as soon as possible.”
“If you need a vehicle for a group of people or to move things, Apple Car and Truck Rental is a good place to rent cars for a reasonable price. The vehicles were clean and in good shape. Although communication was tougha d not so clear, dealing with a small business is much easier than a big rental company. This makes it really convenient for a group or yourself. I enjoyed working with him and would do again 10/10.I'm so satisfied with this place, if you need a car or a truck, this is the place to get it.”
“The employee at front desk, (Cody?), was a superstar. I made him aware of the importance of needing a truck by Monday morning. There were none available. Cody continued to check for me and within a half hour had a truck available for me. Very personable, very knowledgeable, and very helpful. My experience was superb”
“the associate there that day. worked really hard, and was extremely patient with the time it took us to work out getting the trailer lights to work , thank you so much!”
7AM - 7PM
900 N Lombardy St, Richmond
Truck Rentals
“I've never used UHaul before so I didn't know the process. In my head, the dolly I was renting was inside the truck and the truck was waiting for me with gas in it. None of this happened. I had to walk the dolly out (there was no demonstration on how to use it and wasn't asked if I needed one). The truck was in the back of the area and I had no idea how what I was supposed to be matching my key to. When I found the truck, the back was open for me which was nice but I had to spend 15mins trying to figure out how to unload the ramp and open and close the door. I was told it was on a 1/2 tank of gas, it was less than that (more like a quarter). When I got the truck to the loading location, I couldn't get the back door open! One of the movers (Tony and Lamar from Outside the Box. AMAZING GUYS!) had to open it for me. The move to the unloading location was great, until I had to open the door again (I got nowhere). I had to go buy a mattress and box spring (not planned), so I drove the truck so that I could load it then. When I got my bed, I couldn't open the door. The amazing sales gentleman was able to open it and he and my saleswoman quickly got the beds into the truck. Got to my new place, couldn't open it again, however my next blessing was Jose and Ian (who's job it WAS NOT to help me) helped me by opening the door and taking my beds into my apartment. When I dropped the truck off, there were three women at the drop off equipment lane and they were my next blessings. I nearly cried from exhaustion but they sympathized with everything I had gone through and made a connection with me. I'm almost done! I got home and realized my EZPass was still in the truck, so I called them. I had to call EZPass to get my correspondents number, and the woman and I matched them. I got to UHaul right before they closed and my final blessing was one of the previous women!It was a stressful day but great customer connections can make it so much better and these ladies definitely made my day better!”
“Jason was very nice and welcoming. He assisted us with checkout and was an excellent problem solver. He answered all our questions. He deserves a raise or promotion to manger.”
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“Donovan Gill...underneath the good leadership of his supervisor Ben. Customers that vist the Trampton Penske Rental Service will always receive A1 service. We at C&C Vending LLC always recommend you to stop by for your Penske truck needs.”