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February 2024 by Jemmy chaudhry
Very good hotel worth the money it was cheaper than another hotel i went to that was way mor expensive and this was nicer. two beds and one pull out sofa i would recommend and there was a microwave i liked it but the bathroom door just didint close all the
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January 2024 by Shadi Wadi-Ramahi
Been a while since I visited Fairfield Inn property, I was pleasently surprised.Hotel is 5 years old, so everything still semi new when you compare it to others.While check in process not as smooth as Hilton where you get your ekey and no need to provide various ID (we all like efficency) it wasn't bad. What made actual check in process over the top, Emily with her super friendly personality and smile, one of the reasons I try to avoid dealing with front desk staff, lately customer service been none existent. But Emily is the perfect face for Marriott, true hospitality and one of the best check in process I had in a month.Rooms are very spacious and clean.Regular breakfast nothing to write about, coffee was a bit old in the morning, was cold.
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January 2024 by Erin Macking
Beautiful, clean, spacious rooms. Great hot breakfast and I was thrilled that they had turkey sausage! Shay, the van driver and Michelle at the front desk were both delightful. They appeared to genuinely enjoy their jobs and their customers. They were very friendly and helpful and made us feel very welcome, even with our late arrival! We’ll definitely be back!Rooms: Clean, spacious, comfortable beds & bedding.Safety: Inside entrance, double locks/safety on doors. Front desk was attended 24/7.Food & drinks: We were THRILLED that they had TURKEY sausage on the breakfast buffet, a much healthier option. I was too late to try the quiche, but it sounded delicious.
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December 2023 by Natasha
Great place to stay if you have a very early flight out of Rmond airport or an extended layover. Very close to airport.The only thing I will say DON'T listen to google maps when you want to go to airport from this location. It takes you down some dark alley in the back of the airport where there are commercial facilities. I got lost and almost missed my flight. What you want to do is go on the main road where a simple right turn leads straight into the airport. The hotel needs to warn its guests about this issue.
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December 2023 by Savmitch1
Fantastic Fairfield Inn. Clean, very nice rooms, great location related to the airport. Excellent service!
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December 2023 by Michell Smith
I only saw the looby. I went for a job interview there.
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November 2023 by Al Berkley
Nice location, quiet, good parking.Close to lots of dining places.Rooms: Room are very nice, beds are comfortable.
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November 2023 by Jennifer Shanko
After a 15hr and counting work day which included a lot of driving, I checked in and was pleasantly and warmly welcomed! Michelle’s customer service, energy and attitude is amazing. The hotel is very nice, clean and comfortable. When I was welcomed and checked in by Michelle, I was so pleased with her help, I decided to stay a second night instead of relocating as originally planned. Will definitely come back here when traveling through the area in future ?
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November 2023 by Latonia Newsome
The only thing missing was a hot tub. Customer service at the breakfast buffet was not good. The evening bar attendant and front desk clerks were excellent! Bed was uncomfortable.
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November 2023 by Tiffany Guill
Front desk was such a delight. Room was spacious and thoroughly cleaned. Definitely coming back.
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November 2023 by Heather Sinclair
This hotel is clean and updated. Only 4 floors so the breakfast area doesn’t get crowded and there is plenty of parking. The staff is very friendly and helpful. The front desk gave out free donuts, that was a welcome treat after a long day.The room came with a microwave and a small refrigerator. There was a large bath towel, which is not common in hotels. The TV can sign into your personal streaming accounts. That was so nice! The provided toiletries were of good quality and smelled nice.
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November 2023 by Shannon Walton
Very clean hotel! The front desk was very helpful and kind. Great location near airport.
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October 2023 by Marco Matouk
We picked this hotel because we landed late and rather sleep here and drive tomorrow! Reserved a two double bed room for three! Checked in and were given a room on 4th floor, when we got to the room the door was open (with the deadlock out) one of the beds looked like someone took a nap and the second bed had no pillows! We went back to the front desk and after 10 minutes we were assigned an “accesible” room on second floor, so no any standard room seem to be available for us but the “accesible”, which we don’t need but ok… we know problems happen, but the beauty of customer service is doing the best to solve them, not sure if it was the best that they could have done for a customer with my status with Bonvoy - not good for the Marriott brand …Safety: Did not feel safe here after finding an unlocked room assigned to us
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October 2023 by Don Panzica
Rooms and property were outstanding.The staff was the best. I forgot the name of the lady who may have been the manager she was in a wheelchair but checked in our group and visited the morning breakfast guests on Saturday morningShout out to Michelle who at the last moment shuttled 15 guests to and from the wedding we were attending.Everyone was so nice
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October 2023 by park view
Stayed here many times when flying out of Richmond. Clean, friendly, quiet, and safe. Above average breakfast. Free airport shuttle. I hope they find a way to restart their park and fly program, maybe just for Marriott Bonvoy or AAA members.