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January 2024 by flavio galhardo
both front desk AND site manager went out of their way to support me in a personal matter, can't be more pleased with the service.
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December 2023 by P
The room toilet paper holder was broken off the wall. Asked for a wake up call never got that. Got downstairs for an early flight and there was no coffee I was told tell 5am and asked too check out and was told he could not do that either with sort of an attitude. I would not recommend or stay here again do to those
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December 2023 by Angel T
I stayed there 2 nights the room itself was nice. I did notice mold on the ac unit. Unfortunately I have been itching ever since. Also there were multiple lady bugs in my room. It was room 503.
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December 2023 by Sheniqua Williams
Nice n clean great customer service felt like they knew
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November 2023 by rich65k
Just off of I 64. We arrived after dark and the street the hotel is located on was very dark even though there are multiple hotels located on it. Staff was very friendly. Our room was okay, but quite honestly not as clean as expected for Double Tree. The bathroom faucet leaked. Water ran under the faucet onto the countertop. The tissue paper box was soaked. I actually took the dripping wet box of tissues down to the lobby to get a new, dry box.
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November 2023 by EAM 707
Great airport hotel, in very good condition.Loved those Chocolate Croissants for breakfast!!Service was good but not exceptional; housekeeping has to be more proactive about keeping up with minor room details.I will patronize this hotel again.
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November 2023 by Beatriz Rodriguez-Gomez
By far, the WORST Hilton hotel I have stayed at. We arrived late at night after driving 9 hours. The front desk employee was not friendly. He did not bother to tell us the hours for the restaurant and pool. We checked in on the app and was given a completely different room upon arrival. The room was disappointing.I left a personal item at the hotel. I called and he said he'll talk with Housekeeping. After that, no effort was made to retrieve my item.Will not stay at this hotel again.
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November 2023 by toya you
The rooms are amazing. The customer service was great. Everything was clean. Definitely will stay here again when I come back in
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October 2023 by Need4Gweed
This is honestly my first good experience with a Doubletree. Staff was friendly and the rooms were very clean and comfortable. I'd absolutely stay again the next time I come to Richmond.
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September 2023 by Bay Side (LivingBaySide)
I booked a room for 1 night here and felt the hotel was very clean, the bed was very comfortable, great desk/chair set up for morning emails, and the breakfast downstairs was awesome. It costs a few bucks but more than worth it. What made my day was the friendly breakfast staff. Nothing but good vibes and energy.Due to the awesome servers Meka, Shameka, and the chef Maxine I will be staying here again when working in Richmond area.Almost forgot, the front desk hooks you up with amazing cookies and bottled water at check-in. Nice touch.Rooms: I like the bottled shampoo, conditioner, and body wash on the shower wall.The beds and pillows were very comfortable. I work and stay in many hotels and felt the room was a notch above others in its price range.Great desk set up for working.
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August 2023 by Isaac Roark
The conference room was nice and spacious! The room I stayed in was clean and the shower was top tier!Rooms: The room was clean and the shower was gorgeous! The AC felt fantastic after a 3.5 hr drive!Food & drinks: I missed the breakfast but we had sandwiches prepared for our staff during lunch. The Turkey BLT was delicious!
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July 2023 by bryan levau
A really nice stay. The rooms are well decorated and tastefully laid out. The bed is super comfortable! More importantly, the staff is friendly and helpful and the shuttle driver is fantastic. If you've got an early flight then come here to grab a little shut-eye before you head out.
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July 2023 by G I
Clean, comfortable and convenient! Great customer service from front desk and bistro staff. After a long work day, I was able to check in on the app, head straight to a clean comfortable room. Very close to airport, gas station and restaurants. No
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July 2023 by Dominitrixxx
Easy check in. Room was decent. I stared at a stain on the dresser wondering how HK could miss it, but overall comfortable bed. Drinks at bar $17 a shot. Ouch! That put me to sleep. Wake up call & shuttle were on time.Staff helpful and laid back. Great location for Airport, not city. Quick walk to WaWa (hot/cold food & beverages).
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June 2023 by Carol L
I was prepared to give 5 stars. Our first two days were perfect. The shuttle driver was amazing. Sherry, Meka and Maria were lovely, professional and helpful. There was no hairdryer in the room and Sherry searched the hotel to find one. Meka was charming and delightful. Maria helped us get items for the room. Our only issue was the bartender who was chatting with two people and never bother to even acknowledge us for 10 minutes. She finally dumped two menus and left for another 10 minutes. We’re finally left.We had a 7:30 flight the last morning so I came to the desk to check out at 6:51. I told the receptionist we needed a shuttle and he said it would come at 6:00. I told him we were going to run by the breakfast area and grab coffee and a quick bite. I walked over at 6:56. I set my purse down, spooned some oatmeal into a bowl. Suddenly the cook came out and went ballistic because it was 6:57 and not 6:00! She glared and me and told me to get out. She was rude and condescending. She let me know she did not care about my flight. I left with the one scoop of oatmeal and paid $6.00 for it. I was at the foot for the shuttle at 6:00 but there was no shuttle. The receptionist told us that he would be there at 6:30, not 6:00. So we waiting another 30 minutes. The chef from the breakfast walked past us and sneered, blurting “Good morning….. AGAIN!” Sue never said it before so I don’t know why she said “AGAIN”. She then went inside and began to gossip about us entering her restaurant 3 minutes early. She didn’t know we could hear her.Thank goodness the shuttle driver arrived and was very kind.I have never life been treated so rudely by anyone. Especially for arriving 3 minutes early.I can never return to this hotel even though I fly to Richmond often.
