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June 2024 by Nancy
I have tried to deal with this pharmacy for over a year since my independent closed. Each time I refill a 90 day Rx or a 1 time yr Epipen refill there have been glitches & rudeness. Most recently I was told by phone when my refill requests by APP mysteriously didn't go thru "our computer isn't smart enough to realize sometimes to send the request to your Dr, so just call us" I've been trying for 2 weeks to receive my Thyroid refill...today, 2 weeks later was told at drive Thru I had to call my Dr that they had not received a fax....which was not true according to Dr.....this employee actually walked away ftom the window as I was trying to explain what happened over last 2 weeks and thst I needed Thyroid to get me thru weekend. I've used APP for refill to no avail, I've called the store, I've contacted my Dr and showed the manager on Dr Patient Portal that the RX had been sent. I parked , went inside , asked for store manager who offered an Emergency Supply but was not interested in hearing the issues I've had there.....she actually said " All drug stores are the same now, they all have problems. "
And " Your fax came in but it was blank". It was faxed by Dr 2 days ago.. Ridiculous. Failure in all areas of doing business.
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February 2024 by Silver N
I concur with all of the recent comments here, unfortunately.
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January 2024 by Hector Luna
The staff is unfriendly, the prescriptions are never on time and they work too slowly and with little professionalism.
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October 2023 by Calvin Bower
Walgreens Salem Pharmacy is the most incompetent of any place I ever dealt. Never has all your meds ready, don't answer the phone and employees are rude and non caring.
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August 2023 by Don Fant
The wait was horrible!
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December 2022 by Amanda Wright
Prescriptions take WAY too long to get filled, then usually DON'T get filled until you show up asking for them 8 hours later. The people answering the phones don't seem to know what's going on most of the time and can't tell you much of anything or are rude. Was told my Prescription would be ready 'sometime today'. When I asked for something a little more precise, I got 'uhh, give us a few hours at least'. Definitely avoid if you are expecting to get them in a timely fashion.
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December 2022 by Tina H
after the way I was sterotyped as a potential thief by Cindy, a Walgreens Associate, at the Salem VA location, I have no plans to return to this Walgreens location. I AM NOT A THIEF. I never will be a thief. I drive an old Mazda, I carry a huge pocketbook AND I like a lot of people my age am on EBT. I am NOT looking for any NEW male or female FRIENDS to backstab me.
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December 2022 by Noah Shahinian
I didn’t know pharmacies were allowed to have such incompetent people working. Sick as a dog, I went through hell to get my prescription after leaving the doctor. I was in that pharmacy for two hours, and each time I went to the front, they said “we’re working on it”, and so I called the doctor to see if they were sent, just to be told “we sent them an hour ago, apparently that Walgreens just says that when they haven’t written them up”. It’s madness. I went up FIVE different times for them to say “we can’t find it/we are working on it”. They finally said “your insurance doesn’t pay for all of it” after getting impatient and asking to get this figured out. So I then had them transferred. BUT WAIT, I went to CVS down the road the next morning, and they told me “they were never transferred”. I proceeded to call the pharmacy and was compelled to tell the pharmacist they are lazy pieces of **** with no customer-first approach, and that nobody should ever deal with that when they are sick. Here is the thing, they just do not care. Like all healthcare workers, they think their job is so important and that it gives them the right to go at their own pace. If they are busy, they have no incentive to work harder. The fat pharmacist saw me several times encountering a problem, and he didn’t even bother to say anything about it, come up to me, or try to help.
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December 2022 by Colby Jordon
DO NOT GET PICTURES PRINTED HERE. It’s a MONTH before Christmas, we want to get books made for Grandparents. First time trying: Horizontal lines through EVERY picture. They thought we’d still want to pay for these. We had to resubmit the request again. The 2nd time thru? Same thing. Called us and told us everything was “ready”, aka ‘lines thru your book so bad we wanted to see if you wanted to pay for the first book’. It’s the week of Christmas now. They wanted me to try and resubmit AGAIN. So they could try AGAIN. Why?!?
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September 2022 by Michelle Dugger
Loading cash for chime location. No fee. Girl was new so it took her a few tries and then she needed a manager but staff was friendly and store was clean.
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August 2022 by A Wright
Prescriptions take WAY too long to get filled, then usually DON'T get filled until you show up asking for them 8 hours later. The people answering the phones don't seem to know what's going on most of the time and can't tell you much of anything or are rude. Was told my Prescription would be ready 'sometime today'. When I asked for something a little more precise, I got 'uhh, give us a few hours at least'. Definitely avoid if you are expecting to get them in a timely fashion.
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July 2022 by D Dreyer
I would give this store zero stars if I could! They do not answer their phone -I believe they leave it off the hook ! tried to call for weeks and could never get through! The one night I drove to the window to get my prescription straightened out, which they had filled incorrectly, there was a sign in their drive-through window that said we are closing two hours early for the next week.Of course none of that was posted online or on their phone message -don’t waste your time with Salem store!
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June 2022 by Ba Hendrick
after the way I was sterotyped as a potential thief by Cindy, a Walgreens Associate, at the Salem VA location, I have no plans to return to this Walgreens location. I AM NOT A THIEF. I never will be a thief. I drive an old Mazda, I carry a huge pocketbook AND I like a lot of people my age am on EBT. I am NOT looking for any NEW male or female FRIENDS to backstab me.
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May 2022 by Rich C
They do ok. My wife uses there pharmacy I prefer Kroger and Walmart.
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September 2021 by Duane Johnson
Its a clean, well stocked store with helpful staff. The prices range from reasonable for some items to too expensive compared for the same or comparable product as offered at a different store. I don't use this store for pharmacy services, so I would not be able to comment on how they compare against other stores that also offer prescription services. In general, its a nice, clean, well lit and friendly store, and overall I would have no reason to avoid going here, but I also would have no reason to make it my first choice or must stop/go to place either.
