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April 2023 by Angie Carroll
Was excellent at first. We have been with them a little over 2 years and the cell service has steadly declined. Our calls are being dropped and we are not getting texts and when we do it is hours later. We even got a booster for the house. It is pretty bad!
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March 2023 by Donna Whitt
Salesperson was very pushy made me feel uncomfortable and I left unhappy because I didn't get what I really wanted
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June 2022 by Danny Rakes
went in no reception they take phone put in adtess said now thst help got home cannot tell any diferance this been going for bout 3 years getd worse all time..danny.
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May 2022 by Wiley Cockrell
Mixed experience. Fortunately, I arrived just after the store opened, so essentially no wait. Salesman helpful, but aggressively tried to (over) sell every accessory- but in that sense, he was just "doing his job." Manager on duty (? Darren) was friendly and helpful.The salesman knew that I was a US military veteran, its noted on my US Cellular account. In "conversation", I mentioned that i was going hunting and that marksmanship was one of my hobbies. In what I guess was his attempt to "creat a bond," he told me several (straight faced) personal anecdotes. I listened to each without question. I was there ~1 hour and 45 minutes and eventually was "just ready to go." Delays were attributed to "the (computer) system"; every delay was accompanied by attempt to sell me something else and periodically one of his "stories." In hindsight, I feel a bit insulted that he was tell me such obvious BS. Did he really think that I would believe that someone could consistently kill a wild turkey at 75 YARDS by using an airsoft rifle to shoot the turkey in the head. I have some understanding of MOA, MIL, windage, bullet drop, ballistic coefficients, spin drift, etc; so I knew his "stories" were clearly BS. He apparently also thought that i would believe that someone could get close enough to a wild turkey to jump on it and kill it instantly with bare-hands. Or that the killed (wild) turkey weighed 34 pounds and was a bearded hen. This hen supposed had a beard that was over 8 inches long and was just shy of the VA State record. There were other fantastical tales.After being there (US Cellular Store) so long, I was just ready to go and so didn't call BS on any of his stories. Besides, i didnt want to "get into it with someone who clearly has no inkling of even basic ballistics. In hindsight, having someone think that I was that stupid or gullible is insulting.
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September 2021 by Nannie Hoosier
Staff ever informed and helpful.
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August 2021 by Alphonzo Campbell
Very helpful
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July 2021 by Robin Jewell
Very nice people quick service
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June 2021 by Felecia Farley
Tbeygreat deals on phones especially the prepaid on I got a great phone on a prepaid plan for only 1¢ literally... An I love it
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April 2021 by uriel Ruiz
After continuing to return for the same issues including international calls for 5 months i still find myself having connections issues international and in the states too. Spent a month in NC with no service and cost me jobs as well. Customer service and connection is terrible. I don't recommend it.
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April 2021 by Elizabeth Striebeck
Customer service was awesome. Micah and Justin definitely went above and beyond!
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March 2021 by John McCormick
Pretty good go there 1nce or twice a month
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January 2021 by Tuggle Miles
Always friendly and easy to get things done.
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January 2021 by COLIN BALLARD
They're very courteous . No their product well and come up with good solutions. Always a pleasure going in there with any issue and walking out with resolution.
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December 2020 by Chad Coleman
Absolutely refreshing! Great customer service from a knowledgeable adult. I walked right out of Verizon after being treated like an unwanted guest for years. I'm not used to competent service so I was taken back when my family and I were in and out with new phones in about 30 minutes. I will be continuing to do business with US Cellular for years to come! Great work guys!
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December 2020 by Connie Long Wilson
I was having an issue with what I thought was the wireless charger I had recently purchased for my new iPhone 12. I stopped in at this U S Cellular location yesterday for help. Turns out, the issue was with my phone. I was very impressed with the store Manager who went out of his way to help me. He made an accommodation to help me when he didn’t have to. I was extremely pleased and impressed with the level of customer service and I truly appreciate the fact that the Manager no only cared about my issue, but went beyond his duty to take care of me.
