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March 2024 by Myra Badger
I have a home in Blacksburg that was hoarded with garbage, rotting food damaged furniture. I thank Mr. Lancaster for putting together this professional Servpro team under lead technician with Kari, Justin and Tyrone.I tried to start cleaning and it was overwhelming. I was ready to give up. This team was not only professional but also walked me through the process and price estimate. They did everything I asked for and more and did everything they said they would do and more. This team was encouraging about the process for me. They removed 4 dump truck loads of garbage and damaged furniture. The refrigerator was spotless and they found stove knobs to fit in place of the missing ones. They boxed up items of personal value that they found among all the trash and organized items by each box. I can't say enough.Thank you, Cindy, Kari, Justin and Tyrone for giving my house back to me and for your kindness.Happy in Blacksburg,MyraThis team deserves a pay raise!
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March 2024 by debbie clifton hill
Chad Miles and his crew with Servpro were prompt and professional from the start. Great communication and wonderful results. I would highly recommend this company for carpet cleaning and beyond!
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December 2023 by Bonnie Seagle
Chad Miles was prompt and courteous. He went out of his way to help us with our issue and had the guys out to clean out our ducts faster than lightening. Jamie and Ian were fantastic. They worked hard and were very professional. Highly recommend the team and the folks behind the scenes who went above and beyond.
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October 2023 by robert drury
They were very responsive and showed up with in 2 hours of calling them. They were able to do direct billing to my insurance company. We did have any issue with damage to this dish washer but they replaced it without question. They did a great job of water remediation and made a bad situation better.
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October 2023 by Nae Clark
I’m not one to leave or post reviews but I had to in this situation. I’ve waited quite a while, but every time I look at the walls of my room I get more & more incensed. I’ll preface by stating that the repairs were a result of an insurance claim (water damage & potential mold) and I was given a few potential restoration options by my carrier and went with ServPro of Salem, VA for multiple reasons. It was also in the throws of the pandemic so it took several months for ServPro to complete the job (which is understandable given the shortage of reliable employees at the time). My patience was tested with the timeframe for sure, but that’s not why I’m giving the business 1 star. The clean-up took FOREVER which was frustrating but fine; the reconstruction however (ceiling, walls, painting), was AWFUL!! The initial coating on the ceiling, walls & windows was horrible. When I reported that to my construction supervisor (who was a kind person); he came to see it then attempted to convince me I was wrong and my previous contractor & painters were the culprits (the highly skilled professionals that remodeled and painted my entire home when I first purchased it). Luckily I had pictures before the water damage & before the ServPro team began their work. He insisted on having the painters come anyway (even after my protest) and tried to convince me it would look better after the painting was done. Of course it did not… the painters also did a horrible job leaving lots of areas without paint (note: the paint from their initial job was the same quality that was on my walls previously). The construction supervisor returned after the painting was done and dried (after I reported by phone that the coating not only looked worse but the painting was awful). He came, he saw and agreed…apologized and said he would speak to his boss. His boss insisted on having the same employee who had done poor work previously return to correct, even given my protest…he came back, completed an even worse job than before…at that point they finally agreed to have another professional team come to correct the work (note: they informed me the previous individual was having personal issues and they’d released him from their employ…which wasn’t my business nor did I ask or want that for that gentleman). After the same painters returned, repainted the room (missing spots again…which I only discovered after they’d left and the paint dried; this time they used the lowest and cheapest quality paint). I of course didn’t realize until after the construction supervisor/painter left and the paint dried that the paint was flat & cheaper (also, I had both paint cans from the 1st & the last to compare). I was too outdone and infuriated to call an ask them back (I’m sure the head of construction would have rudely refused). I’d already spoken to him the week before to ask for a reduction of my outstanding out-of-pocket bill, at the very least the amount for the painting removed (which he refused for the most part, only offering an extremely minimal reduction). At this point, I didn’t trust they would do anything so I used the paint they’d left to paint the areas that were missing paint. Now I’m stuck with a paint job that doesn’t even allow you to touch the walls w/o leaving a fingerprint (which is why I’d paid for quality paint when I first purchased my home to avoid; as I have children in the home often). This was the WORST experience EVER. I wish I could attribute it to the pandemic, but I think that’s only a small part…overwhelmingly, I believe it was piss poor customer service, attention to detail and cutting-corners. There’s not anything that I can do about it now, other than warn other patrons to be mindful and PAY ATTENTION if you choose to patronize this business. Maybe others will have better luck. Hopefully you will.Services: Mold inspection
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October 2023 by Cliff B
Dakota and her team of Shelby, Maria, Michelle, Marquel, and German were excellent. Dakota’s leadership was exemplary ! She communicated frequently and kept me informed what her team was doing, and what was next to be done, and when it would be done. I think she is ready for a promotion !
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September 2023 by Erika lynn
We recently purchased a home and I was having such terrible respiratory issues due to years of dust and pet hair from the previous owners. It was so bad I had to sleep elsewhere until thankfully Chad and his crew came out and professionally cleaned out our air ducts. What a difference! I can comfortably live in my own home now thanks to these guys!
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July 2023 by Brian Burnette
I run a housing program for homeless individuals that sometimes requires significant apartment clean-outs as part of the process. It has been a pleasure to work with Aaron in the Roanoke office. He was very responsive to requests for quotes and even tailored the services to our cost limitations. The clean-out teams were very professional and did a great job in several difficult circumstances. I have passed the program on to another non-profit and sent a strong recommendation for them to continue working with Aaron and the Roanoke Servpro team.Service: Carpet cleaning
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July 2023 by Susan Mabery
Kevin is exceptionally knowledgeable in his field and ALWAYS makes himself available to answer any insurance questions myself or our office may have. He goes over and beyond every time I reach out to him. He has also helped me personally with my own home on several occasions. His expertise has increased my knowledge and ability to properly advise my clients and many times, avoid making an unnecessary insurance claim. I have been 100% satisfied with the quality work Servpro has provided myself and the Roanoke and surrounding areas and will use the every time I am in need of their many services. Thank you Kevin for being so dedicated to your job and those you serve!
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July 2023 by John White
Servpro of Roanoke has been great to deal with. We first contacted them to clean up an old house we're preparing for sale. Kevin conducted a thorough inspection and gave us a detailed quote. The cleaning service exceeded our expectations and Kevin kept us well informed. About a month after that, the house was vandalized resulting in about 2-3 feet of water in the basement. Kevin answered his phone on a Saturday and took great care of us. They had a team at the house in an hour or so to pump the water out. After that, they dried the space and treated it for mold. Their prices are quite fair for the services they provide and they do top quality work. I definitely would recommend Servpro of Roanoke.Service: Water removal
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May 2023 by Blaine Motsinger
We hired SERVPRO to clean up a backed up pipe in our basement. Before agreeing to the work, we asked how much it would cost and were told it would be covered under the $500 deposit. We paid the deposit, then the crew came out. When the crew was there, we asked for a specific quote before starting the work. The manager then came out to discuss the work, and we again told him we needed a quote before starting the work, and were again told it would be covered under the $500 deposit. At the time, we were worried about a couple things. First, they charged a $500 (non-refundable) deposit to even come out. Second, they would not agree to a cost before starting the work. We debated cancelling the service then and doing the work ourselves, but feared losing the $500 deposit. So we signed the paperwork without an estimate, going on their word that the work would be covered under the deposit. They finished the work and about a week later, we received another bill for additional cost beyond the deposit. We then spoke with the office to try and resolve the additional cost, but were told no. We then received a call from Curtis, the manager, and were told that "they never would have told us the work would be covered under the deposit" and were given a cheap anecdote to justify the practice. After telling him we weren't happy and would be "burning the company image with everyone we know" he responded by saying "no problem, we'll get our money anyway."Beware of a few things with this company. 1. they hook you into using their service by making you pay a $500 dollar deposit before even coming out. 2. they will not agree to a quote before doing the work. 3. they will send you a bill for additional charges after the work is done.Steer far clear of this company.We've filed a complaint with BBB for SERVPRO of Roanoke County's very shady business practice.To SERVPRO of Roanoke County, you convince yourself that the way you conduct business is fair and correct, despite repeated claims that you're conducting yourselves in a poor manner. Specifically to Curtis, you need to learn some self control, losing your temper at the first sign of negative interaction with an irate customer is poor behavior for a manager.
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May 2023 by Justin T
Thank you is not strong enough for Kevin and his team of four: Cindy, Kari, Justin, and Tyrone! We had a standup freezer break a seal and the contents spoiled and spilled in our basement floor. Everyone was courteous, respectful and had many kind words of encouragement during and after they cleaned up the issue. Our family would like to thank everyone involved and we would work with all of them in the future if needed! Thank you so much!
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May 2023 by Justin T
Thank you is not strong enough for Kevin and his team of four: Cindy, Kari, Justin, and Tyrone! We had a standup freezer break a seal and the contents spoiled and spilled in our basement floor. Everyone was courteous, respectful and had many kind words of encouragement during and after they cleaned up the issue.Our family would like to thank everyone involved and we would work with all of them in the future if needed! Thank you so much!
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May 2023 by Blaine M.
We hired SERVPRO to clean up a backed up pipe in our basement. Before agreeing to the work, we asked how much it would cost and were told it would be covered under the $500 deposit. We paid the deposit, then the crew came out. When the crew was there, we asked for a specific quote before starting the work. The manager then came out to discuss the work, and we again told him we needed a quote before starting the work, and were again told it would be covered under the $500 deposit. At the time, we were worried about a couple things. First, they charged a $500 (non-refundable) deposit to even come out. Second, they would not agree to a cost before starting the work. We debated cancelling the service then and doing the work ourselves, but feared losing the $500 deposit. So we signed the paperwork without an estimate, going on their word that the work would be covered under the deposit. They finished the work and about a week later, we received another bill for additional cost beyond the deposit. We then spoke with the office to try and resolve the additional cost, but were told no. We then received a call from Curtis, the manager, and were told that "they never would have told us the work would be covered under the deposit" and were given a cheap anecdote to justify the practice. After telling him we weren't happy and would be "burning the company image with everyone we know" he responded by saying "no problem, we'll get our money anyway." Beware of a few things with this company. 1. they hook you into using their service by making you pay a $500 dollar deposit before even coming out. 2. they will not agree to a quote before doing the work. 3. they will send you a bill for additional charges after the work is done. Steer far clear of this company. We've filed a complaint with BBB for SERVPRO of Roanoke County's very shady business practice. To SERVPRO of Roanoke County, you convince yourself that the way you conduct business is fair and correct, despite repeated claims that you're conducting yourselves in a poor manner. Specifically to Curtis, you need to learn some self control, losing your temper at the first sign of negative interaction with an irate customer is poor.
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May 2023 by Ashley Roberts
I cannot say enough good things about the Roanoke office. Everyone we spoke to was kind and informative. We had a pipe burst which required daily visits to assess the drying process, which happened to coincide with a planned trip. We trusted them to have access to our home and they would send us texts when they would arrive and when they left, along with updates. Elias was extremely knowledgeable, compassionate and patient with all of our questions. He made sure that every trade that was involved understood the expectations and ensured their work was perfect. He even made lost cost improvement suggestions which really elevated the space! Great job Matt, Stephanie, Elias and team. We hope to never have to use them again but if we do, we know we will be in good hands.Services: Painting
