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July 2022 by Dave T.
This is the this is the worst Kroger I have ever been to. I had to wait at the meat counter for 20 minutes and they paged for the guy and they sent another guy looking for the guy and still nobody showed up. Then I had to check out my own groceries cuz even though it's the middle of the afternoon high Time shopping time they only had one register open for the whole damn store. I then tried to inform the customer service gal that nobody was working the meat department and she didn't even listen to me talk for 10 seconds to tell her there was nobody there before she went back to looking at her phone visibly and blatantly ignoring me The Kroger on Challenger avenue is great so go there and don't go here unless you want to be pissed off
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March 2022 by Tyler Cooper
I came in right before 9:00 pm with a payroll check and was super pleased with the service and personality I was shown. I wish I could remember the name of the woman that helped me but she was amazing! She works part time and had said her car was recently totaled. If you see this, thanks again.
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December 2019 by Keith B.
My wife and I are Jewish. We are disgusted by the utter lack of kosher food and items at your store. Your kosher section is pitifully small and has barely anything. With Hanukkah coming up we looked for Hanukkah candles and found absolutely nothing. You treat other ethnicities favorably by having a large selection of food and items, but not Jews. Shame on you. Shalom.
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November 2019 by Robin H.
Don't buy Gift cards!! After purchasing several during their promotion, I found one did not work (Uber) / the website returned an invalid gift code message. Of course, I purchased using a uscan terminal (as they often have one or no cashiers on duty), so I didn't get the separate purchase receipts usually provided with a gift card . After several emails and telephone calls (more than 2 hours of my time wasted) I'm told I must call back in 2 -3 days to get a valid code. Last time I'll get sucked into this bullshit Obviously don't want your business unless your willing to self-check
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March 2019 by Torie P.
I called this bakery because it is in Salem and I thought that they would surely be able to do Salem HS colors; my mom is a huge fan. So! The idea for her 75th B-Day was to have Salem Maroon, Pink, and Silver. That is not what we got! What we got was this ugly colored cake with green added in (no green was ever mentioned), what looked like almost brownish-black flowers, and cracks in the cake itself. The only redeeming grace of the cake was that it did taste good! It was moist and fresh. I did not pick the cake up and my cousin did not know exactly what the cake was supposed to look like. She did complain about the cracks and Kroger did give her a $10 discount. She picked up 45 mins before the party started so there was not an option for a do over anyway. After my moms party, I personally went to Lakeside Kroger and spoke to the manager. I showed her the cake pictures and explained what I had asked for. She asked me what I wanted her to do to make it right. I said I want a refund and she didn't hesitate to give it to me. I am giving this Kroger Bakery cake decorator no stars. Do not let this bakery do anything that is really important or a party that has a coordinated color scheme. The cake itself tasted great, just don't do a special order. I am giving 2 stars for the manager who took care of this for me. I would give her 5 stars for being so responsive, but that would be confusing to everyone. I don't want anyone else's special occasion effected by bad cake decorating.
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February 2019 by Raeann F.
My son needed an emergency RX right as pharmacy was closing, Mark stayed over to make sure we got the medicine he needed. Excellent customer service! Thank you!
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June 2018 by Jeannie A.
I complained about the pharmacy because I was not receiving the correct amount of medication (The prescription was for 90 pills of catapres and it was being filled as a 60 count) script. The pharmacist asked me if I was the one who called and I replied "yes" after that he refused to give me my medication. I was treated badly because I had complained a month ago. The pharmacist is verbally abusive unprofessional and vindictive. He refused to give me my medication for my chronic pain, it was filled almost a week earlier and yet he would not give it to me once he knew that I was the person who complained. As a pharmacist your job is to help people not harm them. This store denied me a medication that I've been taking for over a year because of personal reasons.
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June 2017 by Elizabeth T.
I was completely humiliated tonight after I had spent several hours shopping and had an order nearing $150 rung up and bagged to suddenly be told I could not run my card as credit. I needed to do so, as it was a new card and I had not yet received the pin in the mail. Every other card but mine could be run as credit, was the lackluster response I received. NOTHING STATING THIS WAS POSTED ANYWHERE IN THE STORE. I had to find out the hard way in front of numerous other shoppers and my children when I was rendered unable to pay for my food despite having a working card and sufficient funds. This was embarrassing beyond what I can describe. I was offered no compensation for what I had to endure that was directly the fault of management for NOT POSTING THIS INFORMATION and so putting me on this humiliating position. Interestingly enough, when I reached out to the Towers Kroger the management there said not being able to run my card as credit was absurd. I will be reaching out to corporate on Monday.
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May 2017 by Mark M.
Everyone here was exceptionally kind and helpful. I was walking down the aisle carrying a 32 pack of waters and instantly someone working there offered me a cart. Then at checkout I was gong to pick up the waters to have them scanned, and before I could reach for them one of the cashier's notioned to the one checking us out what we had so I wouldn't have to. Coming from Jersey, you don't see this, ever really. I was pleasantly surprised.
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December 2015 by Dustin M.
I just needed a money order. Came in at 7am they said they don't open till 8am. So I waited in parking lot and walked back inside at 7:55am. It's 8:05am now and not one person has shown up. I should have gone to Walmart.
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November 2014 by Ray R.
This is a very nice store. Atmosphere: the entire store was clean and the aisles were clear of debris and clutter. Products were easy to find thanks to the nice abundance of signs. Associates: the check out lines moved quickly and efficiently (at least the one I was in). The associate was polite and professional. Products: Huge selection of items, so this is a good Kroger to utilize for everyday (or special occasion) shopping.
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May 2014 by A B.
Linda Clark, in the floral department of the Electric Road/Tanglewood Kroger Floral Department, saved our prom Knight! After a horribly rude experience with a popular, local florist, we came into the floral department feeling anxious and desperate for help in preparing a corsage and boutonniere for this past weekend's prom. Linda took us by the hand, listened to what we wanted, and left us with an unmatched comfort level that all would be well. She absolutely delivered! Thank you doesn't even cover our gratitude for her kindness and expertise. The flowers, pictured above, were amazing and even better than we had envisioned. My Mother's Day bouquet came from Kroger too. They will be our florists from now on, for sure! Please see our negative review of George's Flowers.