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August 2023 by CRYSTAL THORNTON
I had the worst experience with this company. They lied about the price and changed it by 2 gs in the end I paid almost 5gs to this moving company. The main guy was rude to both me and my husband then asked to us our restroom when told no he walked away mumbling that he was going to release himself on our property. Rude would NEVER use this company.
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August 2023 by lawrence thornton
Stay far away from this business. Most unprofessional and rude employees i've ever had the displeasure Of dealing with, they contract out.So you never know who you're actually getting on the day of your pick up. They will charge you 3 times and on the drop-off date they will Hold your stuff ransom If you cannot pay the thousands of dollars they want in cash which is pretty much extortion. I am certhat this business will have legal issues in the future.
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April 2023 by megan nester
I have absolutely nothing negative to say about Jimmy and his wonderful crew at Heritage Moving and Storage! From the first encounter when I called to get a quote (from Jimmy) to the time they all left our new home, we were treated with nothing less than respect and professionalism.Heritage was, by far, the most affordable option in the Roanoke area; however, price was not the only reason we chose them. I could tell through early conversations that Jimmy would take great care with our belongings, the crew would work with our dates and schedule, and that it would be as close to a stress-free move as possible!Our move took two days- one to load our things on two trucks from storage and another to deliver to our new home four hours away. Jimmy and his four men team were careful, friendly, kind, and thoughtful. Our delivery day ended up being rainy (the only stressful part about it!), but the guys going in and out tried hard to be clean and careful on our new carpets. The men worked quickly (a good thing when you pay by the hour) but cautiously. We had not one thing broken or damaged… and we had some heavy pieces! They were also fun to be around and worked very well together!My family and I enjoyed getting to know everyone and would recommend Heritage to any family member or friend who is planning a move. I wouldn’t want them to have any less than the best! Thank you Jimmy and team!!
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February 2023 by Courtney
Used them for a move from Georgia to Virginia. Beware the quoted price is not even close to final price. Was quoted for $1605 and after all the fees and surcharges (before tips) paid $2122. There were extra fuel charges that should have been included in quote, charge for elevator, charge for extra distance from truck to door, and fragile items (TV). These should be mentioned when getting quote. Movers left the trash when moving stuff in, and ignored labels that stated what room boxes go in, instead just left all boxes in living room.
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January 2023 by J
The company lost several boxes and delivered someone else's dining chair to our house. They scratched our new floor and broke a TV (only tv we paid them to pack). They lost parts to the bed and didn't assemble it correctly upon delivery.The movers showed up a day before they were supposed to as per the signed contract. When we told them we weren't ready they replied that they'd hate to not be able to move us at all. Waste of $12k. Don't use them.
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October 2022 by Steve Anthony
Awesome guys to work with, fair price, no damages.
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October 2022 by Jim Barney
Heritage did a thorough, high quality, careful move for us to South Carolina. Jimmy was always prompt with advice, detail about the move and providing supplies...all at a fair price. The Heritage crew is pleasant and hard-working...they get the job done efficiently and with care. Do not hesitate to use Heritage. I would use them again.
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September 2022 by Dewdrop Thompson
If I could give a negative 100 I would. They were friendly until they got your money then they sent the worst movers ever. When they finally came to get my property they only took certain items. They don't tell you when asking what items you are moving you have to list every little thing. I mean to the point of every single chair, folding or lawn or kitchen chair. Once you tell them what large items they give you a guess of the amount of space you get. They have no idea of what size furniture you have. Then they force your things in the truck so they can get other people things on. They damaged SO MUCH of my furniture, broke legs off thing, took apart furniture then couldn't put it back together because they lost pieces. They broke my sleight bed, kitchen island, futon and an antique console stereo and wanted to give me $177 dollars. If you want your furniture back to you in one piece hire someone else or get a Uhaul.
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August 2022 by Disappointed Customer
If I could give a negative 100 I would. They were friendly until they got your money then they sent the worst movers ever. When they finally came to get my property they only took certain items. They don't tell you when asking what items you are moving you have to list every little thing. I mean to the point of every single chair, folding or lawn or kitchen chair. Once you tell them what large items they give you a guess of the amount of space you get. They have no idea of what size furniture you have. Then they force your things in the truck so they can get other people things on. They damaged SO MUCH of my furniture, broke legs off thing, took apart furniture then couldn't put it back together because they lost pieces. They broke my sleight bed, kitchen island, futon and an antique console stereo and wanted to give me $177 dollars. If you want your furniture back to you in one piece hire someone else or get a Uhaul.
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August 2022 by D M
Excellent company to work with. Jimmy was very accommodating with our short notice. Would definitely recommend them and will use them call on them if I ever need moving services again.
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April 2022 by Miguel Diaz
The only people who were capable. Were the 2 gentlem who delivered our possessions. They were responsible and kept us informed every day. Unlike every one else we delt with who didn't want to make an effort to be helpful. I feel bad for the delivery people who work so hard for you.
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March 2022 by Bonnie Lynch
I’m giving one star because I can’t give a lower score. I contracted with Heritage in August 2021. I was under the impression that I had scheduled a specific moving date. Boy, was I wrong!! Every call to their dispatchers and managers about the whereabouts of my movers lead to delay after delay. I found out that another move had been schedule prior to mine. And what I thought was originally scheduled for the morning of my move date ended up being very late the evening. Dispatchers were rude and condescending. Even told me I didn’t “understand the moving business.” . I cancelled my move and tried to dispute the charges to no avail. Well, I now understand a lot about the moving business. I know not to ever use Heritage again!!
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May 2021 by Susan Williams
Great group of guys to work with. Prompt and on time and made my move so much easier. The price is unbeatable given the time and care they took to not only move but set up at my new place. Highly Recommended.
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March 2021 by ubart aroshy
They are such a great team ? we moved two times and they did good job. Very nice people and they knew what they doing..
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August 2020 by Amanda S.
Super disappointed with this company. We were referred by our realtor sadly. A lot of items came to find were broken when they were done, but the major problem was the items that were LEFT behind at the old house. We had to even meet the new buyers of the house to get some of our important items that were left behind. This company must not do a walkthrough. We let Jimmy know we could not stay because we had to go close on our new house, and he assured us everything would be taken care of. The 4 men were told numerous times on what was to be taken. On top of that, their moving truck got stuck on the driveway, and we were left with gigantic dips in our gravel. We contacted Jimmy, and he said he would contact the towing company and get with us. He never called us back. I supposed once they got their $2000 for the move, they didn't care any longer. We were quoted at $1400, mind you. $1400 to have things broken(and never mentioned), and left behind. I wouldn't recommend these guys.
