This CVS pharmacy is staffed by awesome, super helpful, and hardworking employees who are described as saints deserving of respect and admiration. The pharmacy staff works with dedication under challenging conditions. While the pharmacy has faced difficulties in recent years, there is a noticeable effort to improve. Customers report always receiving their medications as promised and find the employees to be nice and welcoming, often providing great service with a smile. The staff operates under significant pressure from continuous changes in the pharma industry. Increased rules and regulations from both the board of pharmacy and CVS corporate, along with frequent insurance changes, have created an influx of clients and added considerable time to the verification and filling process. These factors, combined with staffing levels that have not increased, lead to overwhelming work, long lines, and waiting. Despite this, the team completes all existing tasks daily. Employees often face verbal attacks from customers over issues outside their control, such as insurance requirements, drug shortages, or lack of refills, while barely getting time for breaks. The reviews emphasize that these individuals are humans doing their best and ask customers to be decent human beings by showing understanding and putting themselves in the staff's shoes.
