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June 2024 by Carmyn States
I was waiting in the other line and the teller proceeded to talk about me. I was sitting in the parking lot singing a check then at the window the lady that the teller is helping starts talking about how she “didn’t know what I was doing “ and was “being weird” and said “I think she’s mad cause I passed her” and all the while the bank tellers are laughing with her. I literally had to step in and say I could hear them and I had to clarify that I was signing a check and I wasn’t mad and that I was just sitting there. Then they proceed to talk about food and restaurants with the customer for about 5 min while I’m sitting there waiting and having places to be. Then on top of that once they do finally decide to help me after making me wait 10+ minutes, they kept talking over me and
not letting me explain what I wanted to do with my check and kept trying to correct me even though they weren’t even understanding what I was saying cause they weren’t listening. I have never had such an unprofessional experience at a bank before. This is just another reason why I’m planning to switch banks
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April 2024 by Edward Toomey
This branch needs to either be open and that should include the lobby or be closed. It's extremely inconvenient to sit in the drive through to complete multiple business transactions. It is also inconvenient to have to drive to a completely different location because the drive through teller has a maximum limit. The most annoying part is it being so random when the lobby is closed vs open.
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March 2024 by Jake Scribner
Totally lied and put a hold on my acct, thankfully a branch that knows how to do their job fixed your error! Dont go here!
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November 2022 by Marie Carper
We visited 2 banks today and they are cloesd.. we have had a hard time doing business with this bank since the one closing New Castle!!!
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November 2020 by Julia Huffman
The staff at Carter Bank and Trust at 1400 Electric Rd in Salem are fantastic. They go above and beyond to help their customers understand their banking options. They always give me great service and a friendly smile. They are the best and the service they give their customers is outstanding!
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April 2019 by David Botts
Staff was friendly, welcoming us as we entered and bidding us goodbye as we left. Patty was knowledgeable and efficient with our financial business.
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May 2016 by Brandon Kirkwoos
Very nice cashiers and convenient placement. People here are very accommodating.
