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January 2023 by Deborah Z.
We live in NC and we hired Better Home Improvements to remodel our bathroom and add a fireplace to our four seasons room. The total for the project was $64,500 and we paid them a down payment in the amount of $15,750. The fireplace was the first project and was being done by the owner, Tracy White's, son. He was young and was doing a poor job and had no supervision from the company. We cancelled our job for the bathroom remodel based on the quality of the fireplace job. We did not receive a refund for the deposit amount for the bathroom remodel and after several attempts to reach the owner, Tracy White, we received no reply. After one week on the job of the fireplace they sent an email saying they would not be coming back and would send us a statement for how much the would refund us minus their expenses. We never received an email or response to several attempts by phone, email and certified mail. DO NOT USE THIS CONTRACTOR. We found out they are not licensed in the state of North Carolina, they have taken our money and committed contract fraud.
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September 2021 by Google user
The owner takes a personal interest in every project!
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November 2020 by Richard Burbage
The owner takes a personal interest in every project!
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May 2020 by Jane U.
We had a very nice consultation with Tracy, the company owner. He drove a good way to consult with us and listened intently to what we are wanting. He showed us choices in products and costs. His company, Better Baths and Kitchens sounds like it has a great reputation and has been steadily growing. We asked for more time to make our decision and he cheerfully agreed and gave us 30 days. He also wore a facemask and gloves to the consultation in our home. We had a positive experience with Tracy. I do recommend him.
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April 2020 by Jeff F.
It’s been 10 days now since they finished and everything is still perfect. I have never had a contractor before who started when they said, did what they said, and finished when they said with barely a hiccup. When a problem arose - although not their fault - they took charge and made it right and worth my while. Excellent company, management and workers. Very professional and excellent workmanship. I’d hire them again in a second!
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April 2020 by Dave D.
The work was performed professionally and on schedule. There were several issues due to age of the house that were solved with innovative solutions that brought the whole project together. We are very happy with every aspect of the project, especially the end result.
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April 2020 by Kevin M.
I had Better Home Improvements featuring Better Baths and Kitchens to do a complete remodel of our home. This was the first time my wife and I had major construction work done on our home. Tracy White assured us during our initial consultation that we would be highly impressed with the work that was performed and the project would be done with the least amount of effort on our part necessary as the home owners. He was absolutely correct! We had our kitchen and bathrooms remolded, new flooring installed throughout our home. Tracy’s crew are absolute professionals and great at what they do! My wife and I had such a pleasant experience and loved the work done so much I hired Tracy and his crew back the following year to install siding and paint the exterior of our house. My wife and I are more than satisfied and never get board of all the compliments from our family and neighbors!
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April 2020 by Stephanie M.
It was one of the best experiences I have ever had. We have owned three homes and have had work performed by other companies. We have never encountered the professionalism in twenty -five years as homeowners like we experienced working with Tracy White and his crew.
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April 2020 by Ann S.
Better Home Improvement - Better Bathrooms and Kitchens did a fabulous job on redoing two vintage bathrooms. Everything was torn out and rebuilt or replaced. They were there every day, they worked the whole time, they cleaned up after themselves. They consulted me on where to put towel racks, shelves, and mirrors. They did one bathroom at a time so we had use of the facilities. I just can’t say enough about how efficient, pleasant, and thorough they were. Yes, I would use them again and I have already consulted with them on a couple of other projects.
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April 2020 by DC P.
Still in progress, work is not complete but it’s coming together smoothly. Any issues or questions that I have had during the process have been addressed immediately open line of communication is perfect. This is a very large job is crews have showed up when they said they were going to be here, and as we have made changes throughout the process everyone is more than helpful.
