Berglund Mazda in Salem, VA, is committed to providing a positive and hassle-free car buying experience. The dealership offers a wide selection of new Mazda models, including popular options like the Mazda CX-5 and CX-90, as well as a good range of used and certified pre-owned vehicles. Customers consistently praise the friendly and knowledgeable staff, highlighting salespeople such as Masen, Mason Johnson, Erin Bradway, James Taylor, and Eli for their helpfulness, patience, and honesty. Many note that the process is smooth, straightforward, and enjoyable, with staff going above and beyond to answer questions and make sure customers find the right vehicle at a fair price. The dealership’s team is described as responsive, fair, and transparent in negotiations, making customers feel well taken care of from start to finish. Visitors appreciate the helpful management and the overall welcoming atmosphere. Whether shopping for a new or used car, customers feel confident and satisfied with their experience at Berglund Mazda, and many plan to return for future purchases. The dealership’s dedication to customer service and honest approach sets it apart in the Salem, Roanoke, and Blacksburg areas.
Great service. Impeccable actually. I can’t stand sitting in a dealership so purchased the car online. Brittany drove it to my house, dropped it off. Texted me updates all day. Absolutely incredible customer service. So great to feel like you’re communicating with an actual person who cares. Can’t recommend highly... read full comment
September 2025
Masen was really great to work with! He was very knowledgeable (able to answer all of my 100 questions), super responsive with follow up conversations, and I really appreciated he wasn't pushy or overselling. Ask for Masen and he will give you top notch customer service!
July 2025
My Salesman was Mason Johnson at Berglund Mazda Salem, Va. Mason went above and beyond to get me where I needed to be. He is a Great Asset to Berglund and his fellow employees and went the extra mile to make things work out. THANKS Mason
