Berglund Ford is a local Ford dealership in Salem, Virginia, known for its new and used car sales and service needs. Many customers appreciate the service department, highlighting staff members like Dean Carroll, who is recognized for his personable and informative approach. The service team is often described as professional, trustworthy, and communicative, with customers expressing satisfaction in their vehicle maintenance experiences. However, not all reviews are positive. Some customers have reported issues with new vehicle purchases, particularly concerning undetected paint damage on cars. One customer detailed a frustrating experience with a new Mazda CX-5 that had swirl marks on the paint, which they felt was improperly handled by the dealership. Despite multiple attempts to address the issue, customers expressed disappointment in the lack of support from management and the service team. Overall, while Berglund Ford has loyal customers who value the service department's expertise, potential buyers are advised to thoroughly inspect vehicles before purchase to avoid complications. The dealership's commitment to customer service has been called into question by some, urging caution for those considering making a purchase.
Despite a mix up regarding the parts order for my vehicle, Brandon and Josh kept me informed of the issue and assured me the service would be completed in a timely manner.
July 2024
Dean was the rep you want to work with! He was outstanding. Thank you, Ford.
July 2024
I want to say a GIANT THANK YOU to Dean Carroll in the service department. He made sure I got an appointment time that I was happy with along with answering questions I had and the recalls were taken care of. He's very personalable, informative and helpful. I will definitely be referring him to friends.
