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November 2024 by Amanda
The staff truly cares!! Not just out for the money!! I was expecting an outrageous bill because our pup Athena needed emergency care. But was very surprised at how reasonable it ended up being. Especially considering the level of care provided! If I could give 10 stars I would!! Thank you ADR
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November 2024 by rhonda horne
These guys are the best! I have taken three of my cats there in less than a year. Dr. Bryant is so kind and caring.
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October 2024 by Justine Weikel
This place was a God Send for us and our elderly pittie. The staff is amazing and the vet was so kind and knowledgeable. Definitely recommend to anyone with a fur baby in an emergency!!!!!
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August 2024 by Kari Harris
We were so lucky to have ADR recommended to us. Our family vet was out of town and we had to have our dog put to sleep. Dr. Bryant and his team were so nice, understanding, and wonderfully empathetic. They treated us so well and did a great job of explaining everything to us and as well as assisting us with getting our sweet pup to Oakey's. With our family vet being unavailable we were understandably very nervous about going somewhere else but the team at ADR was so nice and helpful. We would use them again for any of our urgent pet care needs.
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August 2024 by Katie Law
To say my experience was AMAZING is an understatement. I drove to ADR all the way from Snow Creek (in Franklin County) with my 10 year old Labrador. After exhausting all my local options, and just by chance through networking, my sister’s vet (VCA Valley Animal) recommended me. Both my dog and I were greeted by everyone I came in contact with and the office manager, Karrie, even made a point to come out and share her love with us. I met Dr. Bryant and his assistant Kelsey in the exam room and they both were incredibly professional, kind, warm, and thorough. Whether we deserved it or not, their entire staff made us a priority and I left there feeling so thankful for the experience. In a world that’s severely lacking, they blew professional customer service out of the water. Thank you!
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July 2024 by Michael Switzer
Believe the 5 star reviews! This place is incredible! Dr. Bryant was great with our newly rescued 9 week old Doxie mix. He took time to chat with us and understand her symptoms, timeline, and recent life changes. He provided his input and clearly explained his recommendations. The staff was great as well. From the front desk to the vet tech, my wife and I loved this place. If we were closer we would make this our family vet practice!
The facility is beautiful as well!
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June 2024 by Jennifer Busch
Can't say enough kind things about this facility and these folks. They were there for me when I needed to say goodbye to my furbaby. I picked up her ashes today and while it was hard, the paw print, tuft of hair and rememberance card helped make a difficult time a little more bearable. Thank you all. I am grateful you are here.
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April 2024 by Karen Wiseman
What a wonderful caring group of people. We had to take our Hallie in for her End of Life journey. From the time I made the call and spoke to Karrie, to our walk in the door with our sweet hound, to every person we encountered along the way- they were all so caring. Dr. B is wonderful and he made this visit that was so hard, much easier and walked us through the process. So, on such a hard evening, this group of people were and are the BEST! Thank for being there to help us get through this rough day.
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April 2024 by Julia Rath
I had to bring my dog in for a suspect foreign body and ADR was amazing! Not only did they see my pet fast but they treated him like he was their own.
The drs and staff treated me like family which is very comforting in a stressful situation.
Highly recommend ADR for those urgent needs!
Thank you so much !
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March 2024 by Corey Reid
Very nice facility, excellent staff! Everyone was professional, caring, and helpful. Glad to have them as an option when the regular vet is not available. Reasonable prices and not a long wait.
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March 2024 by Michelle Narramore
So thankful for the services of ADR when our newly adopted dog woke up with an eye infection. We hadn’t yet established her with a vet and of course, it was a Friday when her symptoms started to manifest. When I walked into ADR, they were understanding of our predicament and treated her immediately. I had anticipated a long wait but we were seen promptly, assessed, treated, and out the door in a remarkable amount of time. They were so kind and within 24 hours we’re seeing improvement in her eye symptoms. Early next week I’m going to begin transitioning our existing vet care to Salem Animal Hospital (housed in the same building) from an out of town vet and add our new rescue to caseload. Thank you for keeping me off the ceiling and for this beautiful building, lovely staff, and quality of the care provided!
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March 2024 by Kevin Yopp
Professional and accommodating. After visiting one vet and discovering they were temporarily closed and calling 3 others. It was suggeted that I try ADR. The staff answering the phone was polite and welcoming. They were able and excited to be able to see Zoey (English Bulldog) the same day. The doctor was down to earth and didn't try to pressure me into unnecessary products or procedures. Turned out to be a soft tissue sprain and only 2 days after meds were started she is walking fine! Much Appreciated!
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February 2024 by Darlene Didrickson
Our dog was attacked by another dog at Explore Park. We ended up at ADR Urgent Vet Care after being told there would be a three hour wait before he could be seen at an emergency vet in Roanoke City. Bongo was bleeding badly and had head and ear wounds. Dr. Thomas saw him immediately and treated his wounds with professionalism and care. He even got on the floor with Bongo instead of lifting him up to a table. Luckily his wounds were minor, and he was prescribed antibiotics and pain relievers. The staff was friendly, and the price was very reasonable. We will definitely use ADR for emergency situations. The facility is new and comforting (didn't feel sterile). Thank you!
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November 2023 by beth white
I just want to thank everybody the whole staff including hammer Dr Seth Thomas for helping me with my Tiki when his eye was bad and for draining his stomach the first time for me Dr Bryant is the most caring and compassionate person / veterinarian I've ever met he drained my dog's stomach 5 to 6 different times and that bought me a week every time I did that but at least I got to keep my baby for a couple months longer thanks to Dr Bryant everybody there thank you so much and I miss my baby Tiki thank you again Beth Mills
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November 2023 by Grace Harrison
When my cat started peeing constantly and then started peeing blood, I took her in. They were very gentle with her and while we do not have a diagnosis right now, they did ultra sounds that gave us clues. After that, she got 2 shots and meds. While I am worried (as any pet parent would be with what the ultra sound said) they make me feel like I can let them take care of her instead of worrying that we are missing something. They sent records over the next day and called to ask about her.
