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January 2024 by john Ervin
Service is fantastic, speed is always good. But customer service rates in the absolute bottom of the pack. Finally, got bill adjusted and paid correctly. Multiple billing errors over 4 months, and dealing with yet another billing error again.... hopefully will be corrected on next months bill.
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January 2024 by margaret oulds
I love the quality of care that they provide
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December 2023 by Mary Sturm
Great cable company and wifi never had a problem.
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November 2023 by Jason Piatt
I honestly can't believe a company can be so bad at something and stay in business. If they had any competition they surely wouldn't be. Is there anyone out there who wants to start a slam-dunk ISP business? All you have to do is consistently provide like 5 Mbps and you can own this whole market.
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November 2023 by Kevin Manovich
This is the closest office to us and is 20 minute drive away. They are only open Tuesdays and Thursdays, open till 1:00 p.m. and closes for lunch, then reopens at 2:00 and closes at 5:00 p.m. . We arrived at 11:00 a.m. on Tuesday when they are open and the office was closed. We had to leave and come back after 2:00 p.m. at which the woman at the desk stated that it wasn't her fault it was her company's fault. We were closing our account because of repeated instances of bad service with a new account with Xfinity. Got our first bill with Xfinity and $75 less and we're getting more channels and higher speeds of internet. Stay away from Shentel if you can
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October 2023 by Audrey Biggs
I just needed to return my equipment but it was very quick and easy. Just don't go at lunch hour even though they told you on the phone that it would be lunch time and you didn't pay any attention.
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October 2023 by WILLIAM SHAFER
Just in to return equipment. Friendly and helpful staff.
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June 2023 by Daniel Matlock
Somehow managed to the both the slowest and the most expensive internet I've ever had which is... impressive? Internet dropped randomly and at least once a week. When we switched our internet to a different provider and the Shentel sales person came by we told him which company we swapped to and he laughed and said he would do the same. Would definitely not go back.
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May 2023 by Nanci Zihala Davis
Excellent service both in office and by phone
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March 2023 by charisse Vaughan
I’m am so sick of the issues with shentel. Internet always going out, the price is outrageous and because of maintenance you shut my internet down for fours that I’m paying for. I wish my area had some competition. Thanks for the inconvenience and your tech reps need a class on customer service.
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January 2023 by dbigshot
Their WIFI is absolute garbage, never works and when it does it is extremely slow. I'd never recommend their service.
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January 2023 by Ty Welton
For the price we pay it shouldn’t be as much problem we could be watching tv and the internet just goes out and takes forever to come back it makes no sense
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December 2022 by George Deaton
Returning some items-- lady behind desk had good rapport n professional demeanor of self n company-- good place of business
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September 2022 by Lynette Page
They were closed after I was told by tech support to go and swap out my router. It's a hour round trip for me.
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August 2022 by Laura B
I appreciate Shentel but the receptionist could be a little more friendly and better documentation to accounts to eliminate verification callbacks.
