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January 2023 by Suazae Rose
Bought a car back in Feb of this year. I was mislead from jump street by the dealer. He not one time mentioned the car had a rebuilt title. The car been back to them at least 5 times for repair. One of the repairs, one of which I have paid for twice to be fixed and still hasn't been fixed, is now causing other issues to the car. The warranty sold is basically useless because it doesn't cover all of is listed. You know its something when the mechanics say they aren't working on the car anymore. I got a $14k car that I can't even depend on to get me around town. I spoke with the manager and he pretended to care but it still didn't resolve this ragedy car that im stuck with.
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September 2022 by John
Bought many cars from Innovative Automotive, they offer a better warranty than most dealerships. If you are one of those who drive cars till the wheels falls off, don't be afraid to purchase a car from them. Save yourself several thousands of dollars, you won't regret it! They work with people and try to find you the car that works with your budget. I can promise you if you read negative comments about this place it's more likely people who don't pay their bills or are just full-blown crazy! Great people work there, don't be afraid to give them a chance to take good care of ya!
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June 2022 by Donna Smith
I have been getting my cars here for over 20 years. If a business treats me well and I know I can trust them, I tend to stay put so thank you for being that safe place for me. I will be right here time after time.
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March 2022 by coty campbell
I have gotten numerous cars / trucks from this location the payment account rep and the sales rep I always go to is awesome I always feel welcomed and valued here no matter what the situation is. Keep up the great work guys I will continue to go here for all My automotive needs
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September 2021 by Devonne Keen
Very rude poor customer service and super terrible unprofessional staff I highly recommend STAY AWAY FROM THE NEGATIVE ENERGY AND BAD SERVICE.. the lady at the front “Cidney” is an awful excuse for a human being
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September 2021 by Dee Turner
I cannot express how kind and caring these people are. I don’t want to go into detail about the long story behind my review. But long story short they are willing to do whatever it takes to help the customer. I’m talking great lengths. If you are a service member or a military family, PLEASE trust these people with your money and time. They have several military people there themselves and they are some of the most incredible humans I’ve ever had the pleasure of meeting and working with. Thank you IA.. because of your service department you’ll have a loyal customer for life. Thank you a million times.
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September 2021 by Hollie Mollie
Rude and very unprofessional! Desk staff is awful!!!!
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July 2021 by Steven Foster
Good used cars with a warranty best around town and surrounding counties hands down
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June 2021 by William Robertson
Great bunch of people. Been dealing with for a long time. very accommodating and easy to work with.. We'll find a nice vehicle . At a great price. They have great finance options available . If you need a good used vehicle at a great price and need financing this is the place to work with check these guys out 5 star rating
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May 2021 by Danyelle
I cannot express how kind and caring these people are. I don’t want to go into detail about the long story behind my review. But long story short they are willing to do whatever it takes to help the customer. I’m talking great lengths. If you are a service member or a military family, PLEASE trust these people with your money and time. They have several military people there themselves and they are some of the most incredible humans I’ve ever had the pleasure of meeting and working with. Thank you IA.. because of your service department you’ll have a loyal customer for life. Thank you a million times.
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May 2021 by Carolyn Rice
Don't ever ever go to this place and try to buy a car. They were nice at first. We filled our credit app on online, it was morning time when we put the credit app in. We called them and told them we put it in. They said, we will call you back in a few hours. The day went on and we didn't hear from anybody. So we called twice and the person that answered kept saying they were going to call us back. Never heard from them so we went by there and my fiance went In and the man that was supposed to be handling our credit app looked at him and said. I'm sorry there's nothing we can do for you and just walked off. Never explained what the issue was or anything. His name was Chris. He was short with my fiance and didn't even call him by name when addressing him. There are supposed to be buy here pay here but thats not true at all either. I guess if they can't help you then you don't deserve to be treated with respect. I wouldn't recommend this place to anyone. But I will say, the Girl in the front was very nice from start to finish. At least she wasn't rude.
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December 2019 by Zacharey Fleshman
I cant believe meghan is gone her and Kita made an unstoppable team. just their customer service alone is what drove me to buy my car. i will surely miss her.
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December 2019 by Donna Davis
my husband and I went to Innovative on Friday after Thanksgiving. I fell in love with a truck they had on the lot. 2015 Colorado. we talked to Kita in the office. we test drove it and ask her if anyone else was looking at it. She replied No and told my husband she would hold it for us until Monday. on the following Monday he took a deposit to her to hold for him until he got his funds which was only 1 week away. he wanted to surprise me with the truck for Christmas. Vince the sales manager had spoken with my husband on Monday and was aware of the deposit and the hold. on Wednesday of the same week which was yesterday Vince called my husband with a bunch of lies about the truck. was sold Friday. then it was sold Monday. Robbie sold the truck again out under my husband who had already put a down payment on it. and knocked Kita out of her commission.what they did was wrong and unprofessional and sneaky . and all Vince could tell my husband is IM SORRY....yeah he is definitely a sorry excuse for a sales manager.
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December 2019 by Tw Dotson
Innovative just lost the heart of the company. It just doesn't feel right.
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December 2019 by RUFUS R DICKERSON
I went to Innovative and drove a 2015 Colorado , it was put on hold for me by Kita ( very nice lady ) on Friday until Monday , I gave her a deposit on it on Monday to hold for me until my funds were available (1- week) this truck was sold on Tuesday by Robbie Williams to a family member and Vince ( sales manager) knew this truck was already sold to me by Kita , allowed this to happen !!!! PISS POOR management , I will never deal with them again !!!! I DO NOT recommend them for any vehicle , they are sneaky and self centered , not only did I not get the truck I had put money down on , but Kita was not able to get her commission on the sale she had made
