“So I am a homeowner not a contractor. I don’t spend tens of thousands of dollars a year here, and that’s how I know they care about the customer. I purchased a pallet of stone veneer for an outdoor kitchen. The tag on the pallet indicated the correct style and color so I let my contractor lose on the project. 1 day in once the pallet was open, it was clear it was the wrong color and not the mosaic style I ordered (or the tag indicated). It was not going to match any of the other stone around my backyard. I contacted FBB through the online contact form and the manager Jim Foley contacted me within a few hrs. Seemed like it was a labeling problem with their supplier. They didn’t pass the book …Less than 24 hrs later I had a brand new pallet of the correct stone (that they had to go pick up from their Winchester location). I am throughly impressed - thank you for keeping my project on track ? ⭐️ ⭐️⭐️⭐️⭐️?”
“So I am a homeowner not a contractor. I don’t spend tens of thousands of dollars a year here, and that’s how I know they care about the customer. I purchased a pallet of stone veneer for an outdoor kitchen. The tag on the pallet indicated the correct style and color so I let my contractor lose on the project. 1 day in once the pallet was open, it was clear it was the wrong color and not the mosaic style I ordered (or the tag indicated). It was not going to match any of the other stone around my backyard. I contacted FBB through the online contact form and the manager Jim Foley contacted me within a few hrs. Seemed like it was a labeling problem with their supplier. They didn’t pass the book …Less than 24 hrs later I had a brand new pallet of the correct stone (that they had to go pick up from their Winchester location). I am throughly impressed - thank you for keeping my project on track ? ⭐️ ⭐️⭐️⭐️⭐️?”