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February 2024 by Gary B.
We went to your store to buy a mattress to replace ours that we had bought 7 years ago and it had not held up to what they said it would be. My husband took the bill of sale and we asked if they would honor the warranty? The salesman said that company had went out of business but he would email and ask his boss what they might could do. Within minutes my husband got a call and was told to take pictures and email them to him. We did that and guess what? We received a call and was told we would get a 100% refund! This is a great company that would uphold a warranty of a company that had gone out of business!! Virginia Furniture Market has our vote and we will return there for any need we have in the future!! They are a dependable home town Company Gary and Lucille Bowman
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October 2023 by Peggy Cassady
Donna was amazing right out of the gate. Extremely knowledgeable and full of great info to help us finalize what what we needed. Easy and pain free!!
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October 2023 by Ames
It was a wonderful shopping experience today at the VA Furniture Market. Our salesperson Chris did a great job, answered all our questions, and was very patient! Let with a new mattress and can’t wait for it to be delivered!
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October 2023 by Cassidy Peters
We toured most of the Rocky Mount VA Furniture Market locations today. Chris Whitley was super helpful in showing us around the main store and recommending other stores after our first visit. We just bought a house so he was great about recommending pieces that we needed to make it move in ready. We went to Inspired next door which had an amazing selection of statement pieces. Olivia helped us there and was really knowledgable on the pieces and furniture lines carried there. I will absolutely be back to all of the locations.
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October 2023 by Michael Vanderveer
This was a return visit for us, having purchased new living room and bedroom furniture previously we were looking for accent pieces this time around. We asked for our previous sales associate Kim again and returned to the store because of her excellent customer service previously. She once again provided a great level of service and we once again made purchases. We slo had great delivery service last time around, not often found in today’s business model. Very happy, we’ll be back again!
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October 2023 by Annette Jeffreys
I saw that the Virginia Furniture Market had the headboard I wanted for less than other sellers. I started a chat with them regarding delivery options and the person on the chat researched availability and called me to place the order. I will definitely shop there again and highly recommend the Virginia Furniture Market for great products, great service and great prices! Annette Jeffreys
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October 2023 by Mary Ellen Folsom
We received excellent support from our on-line customer service representative,. Donna D.. She researched multiple questions in a timely manner. We decided to purchase furniture from Virginia Furniture Mart due to her polite and helpful service.
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August 2023 by Donna Keener
Donna was excellent on helping us. Kind and helpful. Didn’t waste time. The pick up was great with Sage and Russell. Made sure our furniture would not get wet with the storm.
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July 2023 by MD Shahabuddin Hossain
Outstanding Service that Exceeded My Expectations!I recently had the pleasure of dealing with this incredible company, and I can't say enough about the exceptional service I received. From start to finish, they went above and beyond to ensure my satisfaction. The entire experience was smooth, efficient, and left me feeling truly valued as a customer.First and foremost, their customer support team was top-notch. I had a few questions about their products before making a purchase, and the representatives I spoke with were not only knowledgeable but also genuinely enthusiastic about helping me find the right fit for my needs. They took the time to understand my requirements and provided valuable insights, making it clear that they had my best interests at heart.The ordering process was a breeze, thanks to their user-friendly website and seamless checkout. I appreciated the clear and detailed product descriptions, which made it easy to compare different options and make an informed decision. Placing the order was quick, and I received timely updates on its status, keeping me informed every step of the way.What truly impressed me was their dedication to ensuring my needs were met even after the transaction was finalized. They followed up to ensure I was satisfied with my purchase and offered assistance in case I needed any further support. It's evident that they take customer satisfaction seriously and genuinely care about building lasting relationships with their clients.Based on this outstanding experience, I won't hesitate to recommend this company to my family and friends. Their commitment to providing excellent customer service sets them apart from the competition, and I have full confidence that anyone I refer will receive the same level of care and attention.In conclusion, if you're looking for a company that genuinely cares about its customers and goes the extra mile to make sure you're delighted with your purchase, look no further. I am thrilled with my experience and will undoubtedly be a loyal customer for years to come.
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July 2023 by Lupe Kelley
We stopped at VA Furniture store, after looking on line, the Furniture items we were looking at, were not available in the store. Janine Y, salesperson was most helpful, she helped us order the Furniture Items we were interested in, to be Delivered to our home. thanks Janine, for your help this morning. We appreciated your help, as well as mentioning the Home Benefit plan coverage for the furniture, something we had never considered in past purchase of furniture. Again, Thanks to Janine Y. For your service ,
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June 2023 by Sue Eisenhart
Truly great prices and no pressured over-sell.Kim Helms, the Sales Rep who assisted me in my search for a living room sectional set, two accent reclining chairs, and a bistro table, was very courteous and extremely helpful. She even persuaded the store manager to break up a sales set because I wanted only the bistro table (I didn’t need the chairs).
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June 2023 by Scott Kiser
Extremely positive customer service experience. From initial questions on products to ordering process to finalizing transaction, they were engaged and supportive to ensure my needs were met. Will be recommending to family and friends!
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June 2023 by M P
Best game in town for furnishing a home. Quality furniture at a great value with thoughtful customer care. Anthony and Vicker delivered our furniture promptly and professionally and helped us resolve an issue quickly. We'll worth checking VFM first for your new home!
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June 2023 by Anna Albertson
Found what I was looking for quickly. Had a few questions and texted received a response within a very few minutes. Check out was a breeze. Received a text to arrange delivery in less than 30 minutes. Also had an additional question about one of the pieces and the associat called me immediately. Fantastic customer service!
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June 2023 by Susannah Marley
We had a great experience here! We came to find a couch and Jannie was a huge help to us in selecting the best couch and fabric. It was a great price. Will come back for future furniture pieces!
