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September 2021 by Amy Boyd
CVS -Franklin Street Ferrum, Virginia- yup-nothing but rude, unorganized employees, the WORST pharmacy I have ever dealt with. I had a male pharmacist (R. R. Alley) get rude, cut me off then hang up on me-after THEY billed my insurance for the wrong medication, throwing off my refill schedule and frankly making me look like an addict. (I can spell-I'm not) No apology, nothing but attitude. Listen, I didn't jack it up-you did- own it!! Smartass cashiers throwing out unfounded
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June 2021 by Cherie Morris Moureau
I just received the rudest service I’ve ever had from a person named Sarah in the pharmacy. I was just discharged from hospital and had a question about my prescription. She wouldn’t come explain the issue to me and chose to yell at me from across the way instead. I left and called her and she was even ruder on the phone and refused to give me her last name. Old franklin turnpike location. So I went to another CVS in Rocky Mount and was treated kindly and efficiently with no problem. I was totally shocked by Sarah’s unprofessional behavior and will be calling corporate.
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February 2021 by C E.
I have visited the CVS located across from Walmart in Rocky Mt for 20 years and it is my least favorite, but sometimes more convenient. Good points, the store is spacious, very tidy and neat. I think they must have a regular cleaning crew, because it is always pretty clean. However, I think all merchandise is overpriced, unless you have coupons. My main complaint is due to customer service.. I don't feel that comfortable or welcomed in this one. I have always had issues in there finding someone to help. I can never find anybody to help. I end up asking customers. The majority of customer service that I have encountered there has been very short and unfriendly. The same goes for the pharmacy personnel and many of those are rude. Once when I was at register, clerk stayed on a personal phone call the entire time during the transaction.
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December 2018 by Kristina Sanderson
Excellent customer service. The pharmacist are very helpful and nice.
