“They have a dog in store and that is enough to guarantee 5 stars for me :)
Went in a got a state inspection for $20
They replace my windshield wipers and my total was $50
Friendly staff and friendly doggo:))”
“I recently had the pleasure of taking my truck to Carstar - Alan Conner Collision, and I must say, the experience was nothing short of exceptional. From the moment I walked in, I was greeted with warmth and professionalism that set the tone for the entire process.The manager, Daniel, and the office manager, Catherine, were incredibly kind and demonstrated excellent communication throughout. They kept me informed every step of the way, ensuring I was comfortable and aware of the progress on my truck. Their approach to customer service is commendable and made me feel valued and respected as a client.The quality of work on my truck was astounding. The repair was done so meticulously that my truck looks amazing, almost as if it had never been damaged in the first place. The attention to detail and the skill level of the technicians are evident in the flawless repair.Moreover, the timeliness of the service was impressive. The team at Carstar - Alan Conner Collision understands the importance of time and managed to complete the repairs quicker than I had anticipated, without compromising on the quality of their work.In conclusion, my experience with Carstar - Alan Conner Collision was outstanding. The combination of excellent customer service, superb quality of repair, and efficient turnaround time makes them a top choice for anyone in need of auto body repair services. Daniel and Catherine, along with their team, have earned my trust and gratitude. I highly recommend Carstar - Alan Conner Collision to anyone looking for high-quality auto body repairs, delivered with a personal touch and professional integrity.”
“Is a very nice and efficient people. I showed up during their lunch break meeting an estimate and they immediately adjusted their schedule and helped me. They work they did was excellent. They communicated well with the insurance company very timely and communicative.”
Closed
12050 W Broad St, Richmond“Excellent repairs. My Escape looks like the day I drove it out of Sheehy Ford. A big shout out to Kendal Hollis, the Estimator who oversaw everything. You are an “11” out of “10”. 6 Stars!!! While I hope I never have to, if I ever need collision repairs in the future, Hendrick is the place I would definitely go back to. And make sure to request Kendal. Thanks to everyone at Hendrick.”
“Joe and Scott have just been the most phenomenal people. I had my doubts when I got my 56 CJ that has basically nothing and to see the work Joe and his team of great workers have put in is pretty spectacular. It’s a great feeling to see this project to come to its end. Now it’s going to be time to enjoy this bad boy. Can’t wait”
“I went for a recall. To have the part replaced. After the initial confusion I thought service was good. When I first arrived there was no one to greet me, and I was confused if I should stay in my car or get out. The car behind me was confused also because she asked me. The young lady that helped me was lovely. As I waited for my car the Subaru waiting room was clean and offered refreshments and snacks. They provided a video of my free multipoint check. There wasn’t much talking so I only guessed what I was looking at in the moment. Afterwards however they did provide an info sheet which clarified the video. They did pull the car up for me when it was time to leave but it was a tight squeeze as there were cars parked on either side. Overall it was a nice experience.”
“I took my wrecked car to West Broad Collision Center (WBCC) on the recommendation of my local Honda dealer. My insurance carrier recommended another vehicle repair shop but after a frustrating two weeks of dealing with that company that did no work and kept increasing the repair costs due to finding additional damage, I said no way. I was able to expeditiously arrange an appointment with WBCC to assess the damage to my car (2019 Honda). Eddie did a thorough evaluation of my car and explained the repairs that would be done to my car. Their estimate was $500 more than the other repair shop but my contacts gave WBCC an excellent review. I continued to drive my car while the parts were being ordered (no sense letting my car sit on WBCC lot for no reason). As soon as WBCC had all the parts, a repair appointment was scheduled. I dropped off my car on 8-1 and was advised that repairs would take 17-18 days. On 8-18. WBCC called to say my car was ready for pick up. MY CAR LOOKS GREAT! It looks like new. You cannot tell that the entire driver's side of my car had been smashed. The paint job was perfect. All parts were properly installed and everything is aligned as it should be. And I left $20 plus a handful of change in my console and the money was till there when I picked up my car. Honest employees. I was quite pleased with the quality of work by WBCC and the manner in which they scheduled the work. I took take another wrecked care to WBCC.”
“Receptionists were great. Kyle wrote my estimate and explained some occurrence that may happen during repairs. Considering the circumstances, everyone was great. Thank you”
“I dropped in to have a door that was jammed. The staff immediately looked at my car and proceeded to fix it while I waited. They were incredibly kind and fix my vehicle at an incredibly reasonable rate. I have used them before after minor collision, and I’ve always been very happy with the work done. I highly recommend.”