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August 2024 by Anthony Allenn
I brought a $10,000 chain that was 14k solid yellow gold in to have the clasp repaired and they gave me back a smaller 8k rose gold chain this is not my chain it’s stamped 10k my chain was 14k the damn clasp came back with no stamp the first time and the metal of the chain is different than the clasp now there’s an even smaller clasp on it too originally it had my clasp which was still the thickness of my chain and did not look right on this smaller chain. I’ve filed a police report and a complaint with the better business bureau and will be taking them to small claims court. I STRONGLY ADVISE YOU DO NOT GO HERE TO BUY JEWELRY OR GET JEWELRY REPAIRS. They are scammers they literally stole my chain. First and second photos were the chain they gave me back… look at the color and size difference’s
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August 2024 by Brandon Keen
Great customer service, very sweet ladies! Lauren and Amy will take great care of you!
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June 2024 by Carol Fuller
Erin was so helpful! She acknowledged me when I came into the store. She asked me open ended questions so she could help me find what I was looking for, in a price range that was acceptable for the occasion. She was very cordial. She is definitely the person I will seek out next shopping trip for jewelry!!!
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June 2024 by Anthony Haynes
I loved my experience. Erin was a great help. customer service was excellent.
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February 2024 by Stacy Averill (Stacy's Cleaning Services)
I want and want.... All so pretty!!
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January 2024 by Ramon Williams
Excellent service.
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December 2023 by Kimberly Tomlinson
A very nice sweet lady named Lauren helped us today. After I had been all over the mall looking for a ring and people trying to sell me something I didn't want Zales was the last stop and Lauren was there with a big smile and was so helpful and not pushy and found the ring I had been looking for. Thank you so much and Zales will always be my very first and only stop now.
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December 2023 by George Jones
Lauren is very knowledgeable about Diamonds and the jewelry she sales. She is the best sales person I have ever dealt with. I would also like to mention that Amy and Lauren are great people and I hope that they continue to prosper at the profession.
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December 2023 by Gauge Blanton
Lauren was great very understanding and she made sure I got exactly what I wanted and she was beautiful
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October 2023 by Brandon Kast
Nice store with good quality products but the staff is very shaky and unsure, lacking the ability to lead you through your purchase options and follow ups like warranty information and product choices.
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September 2023 by Rebecca Wirt
Very happy with all purchases people who work in store are friendly and helpful l love them like family I highly recommend Zales at Valley View Roanoke Va
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September 2023 by Brad Parker
Very helpful staff
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September 2023 by Austin Rickmon
Amy and Lauren were great helping me with everything!
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September 2023 by Eddie Brown
Amy and Lauren was excellent
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September 2023 by Sharon Berry
Excellent guidance with engagement and wedding rings~Lauren and Amy
