“My spouse and I ordered glasses the same day. His from a competitor and hour before I ordered my from BJ’s. The people were friendly and helpful in picking a pair of frames and lenses. I got my glasses yesterday and the competition has yet to deliver.”
“We stopped here because they have the best gas prices. Our experience was made even better by the super nice attendant. He spoke to everyone and wished them a good day. Give this guy a raise!! 7-26-24 @9:50 a.m.”
“The staff there is the absolute best. Normally pharmacys are filled with cranky overworked employees who aren't given the autonomy to solve simple problems. Not so at Sam's Roanoke. I drive an extra 20 minutes just to go there and its worth it!”
“I was in the store two weeks ago today, and I was looking for Tator tots, however, I couldn't find them I went up to the sample carts, and this woman name Kat such a wonderful and absolutely amazing person, said she would look for me or find someone that could help.while we were walking back to the freezer section, she informed me that there was a truck that day, but the freezer hadn't been worked yet, and I told her I only wanted one bag, she said hold on a minute she would be back she went into freezer and came back with Tator tots.Kat went over and beyond for me and husband.great customer service handle being very busy and able to handle a customer all at same time. its people like her that makes us come back.thank you for a great visit and having great customer service,we will be back.thankyou Mandy and Calvin Scott”
10AM - 7PM
1455 Towne Square Blvd NW, Roanoke8AM - 7PM
1455 Towne Square Blvd NW, Roanoke“My experience getting a new set of tires was strange, but not bad overall.I ordered a set of Goodyear Maxlife tires online to be delivered to the store. They arrived by the next day. I was instructed to call a number to set up an appointment for the install which I did. The number was not for this location specifically. After the service rep got my information, we got disconnected. The service rep immediately called me back and confirmed my appointment had been made, stating they've been experiencing issues with calls. When I got to the store for my appointment, the guy working the desk said they just got new POS systems and was struggling to ring up my order properly. It should've come out to $743.24 (I checked online) but I was only charged $711.96. No complaints from me since I was already getting $100 off for buying a set of 4! I was quoted an hour and the work was done in about 45 minutes or so.I got in my car and about 2 minutes after getting on the road, my TPMS sensor displayed a "malfunction" reading. I was thinking they had damaged the sensor(s) during the install. When I got home, I decided to check the tire pressure with my tire gauge. 3 of my tires were reading around 40-45 psi (which was too high). 1 tire was reading so high, my pressure gauge couldn't even get a reading at first because it only goes to 50 psi. I'm guessing it had to be close to 65 psi, if not more. Once I brought my tire levels down to the recommended pressure, I got in my car, drove a bit and the light went off.+ Order arrived in store very quickly.+ Total price slightly cheaper than what I was quoted for.- Weird customer service on the phone and in-store.- No lobby/chairs to wait in. Ended up sitting in cafe area to wait. (Surely, this is by design to get you to shop while you wait.)- Careless technicians. Over-inflated the tires, tripping my pressure sensors and left mounting grease on my rim. They probably don't use gauges to check and use tool readouts instead. Come on guys. Take some more pride in your work.”
“Our destination for high quality weekly/Monthly groceries shopping list and also clothes are pretty good compared to prices. Add to it the gas price discount for members”