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July 2024 by Among Us
This place was so backed up it was ridiculous! Brought a prescription paper to them on July9, 2024 told me it would be ready July 10. Sat in the damn hot sun for at 35 minutes cuz the damn newbie didn't know what the hell she was doing! And still didn't get the prescription! Ugh Walgreens Do better!!! Doesn't even deserve a one star... Teach your Pharmacists before you put them by their self.. Walgreens sucks a+$...
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April 2024 by Jason Colburn
In all my life I have never dealt with people as rude as the people who work here. Ran out of blood pressure medication and was told if I was taking properly I wouldn’t be out. First of all it’s blood pressure medicine, not taken recreationally. I could have easily misplaced or lost some of my medicine. Will never deal with them again. Changing pharmacy asap:
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March 2024 by Lady Falcon
After today, I will never use Walgreens again. I'm done with their shady practices and dangerous handling of my medication. The pharmacy is the worst experience I have ever had with any pharmacy across this country! I'm from a Navy family and we have lived in 8 different locations from coast to coast. I've used Walgreens for 25 years.
The Pharmacists: The pharmacist at this location likes to over-ride a doctor's prescription. They will argue with you in front of multiple people about your prescription, why you need it, when you were prescribed, and your medical history. Did you catch that? IN FRONT OF MULTIPLE PEOPLE. Then, they will refuse to fill it if they don't agree with the doctor.
The pharmacy staff: They botch orders directly called in by my doctor. They will then lie and claim my doctor didn't send in such a prescription when I was right there watching her do it and watching the completed screen. The prescription will then magically appear after speaking with several people about it.
They lie about speaking with my doctor. When they are confronted with the lie, they make up other excuses (plural).
They lie about insurance coverage. I was told my medicine wasn't covered and it would be almost $200. I called my provider and was told they were never contacted and yes, it IS covered. I finally had to go with another generic and my doctor had to call something else in because this staff refused to acknowledge their lie. They were sticking with their story.
I was told today that another of my medicines is not covered and would cost $168. Thankfully, this particular medicine is available on the shelf. Since my doctor wanted me to have it, she called it in as a prescription but it isn't prescription-only. After days of this medicine being ignored and then marked as "Delayed," staff told me it wasn't covered by insurance and would be $168. I found the medicine on the shelf for $16. So not only is Walgreens Pharmacy lazy, incompetent, and deceitful, but they are evidently overcharging on purpose.
The worst of it: They told me one medication wasn't covered by my insurance. The cost would be $4,960. I spoke with my doctor and she told me she never had an issue where insurance wouldn't pay for it. She changed the prescription to an equivalent but same kind of medicine. Walgreens filled this one. My insurance would have paid for the other but Walgreens still claims they didn't.
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December 2023 by Dr In process
The girls working in the pharmacy jat a punch of trainers and they're a punch of lies on pplDon't go there stay with cvs ??
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October 2023 by Ron Obenchain
This Walgreens is the worst! Every time I c9me in for a prescription they never have it ready and it's always wrong! I get messages saying they are ready and they aren't! Came 8n twice for one and still wasn't ready
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August 2023 by Bryant P.
Store is OK but the pharmacy is worst my eye drops called in on 8/16/23 went in on 19th to get them said be 4 hours before filled wow so left return today to get them was told they don't have th3m in so be Monday before can refill from there wearhouse I'll just have th3m sent to a different pharmacy not Walgreens the employees are very rude
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July 2023 by Jenny Jackson
Placed online order waited 1hour and 15 minutes. Should of been ready in 30 minutes. Waited outside for 20 minutes called store to see if it was ready, person told me it was just bagged up. Waited 20 more minutes for the text message and it never came through. Went in to find out that no one scanned it so it would send me a notification. My advice don't oder online,if you got the time go in and get it. Oh then I had to bring my online order out and load myself.
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July 2023 by Peter Smegma
Day 2 of not having my medication because they won't answer the pharmacy phone. Taking my business elsewhere.
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July 2023 by Tee Kay
It's OK. Good selection of various products.
It's Walgreens.
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April 2023 by Life Nuggets
Some people are just pure evil and no amount of education will make them better..After being prescribed antibiotics for my baby I went to the Franklin and Wonju St branch to pickup the medication, however they were closed so I was told instore that I could pick it up at Brambleton walgreens.Just to ensure that it was received I called the Brambleton walgreens and spoke with the Registered pharmacist on duty, she told me the prescription was not received which means the Doctor did not send it over before Wonju branch was closed. I called the Doctors office to find out what was happening because before i left the nurse confirmed that it was sent, On the call the nurse again confirmed the exact time it was accepted by Walgreens. I called back Brambleton walgreens with the Doctors Office on the line to speak with them, this time I spoke with Kerra the pharmacy technician who, even before speaking with the doctors office checked the child's account and saw the prescription.I went to the drive thru at Brambleton to pick up the medication and was met with the nastiest of attitude from both the pharmacist and technician. I asked if there are any side effects to look out for in the baby, and it was another nasty attitude from the pharmacist who had lied to me on the phone. I told her with that attitude I was not comfortable with them mixing medication for my child to ingest. I always follow my gut feeling, I left without taking the medication. These two people are doing the public a disservice.
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April 2023 by Aimee Beale
Atrocious. Sat in the drive thru just now for over 20 minutes while being ignored by 4 people working inside. Finally got someone to answer the phone and then got a girl with a bad attitude to help me.
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March 2023 by Rick Rudd
I wish I could give this place a negative rating. The pharmacy employees are consistently rude, dismissive, and - I wouldn't level this accusation lightly - pathological liars.They say they're going to call, they never do.They say they're going to text, they never do.They say they have a medicine in stock - they don't.They say that it will he ready on 2 hours, I come back in 3, and they say it will be another two hours.This is the worst drug store I've ever been to, bar none.
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March 2023 by Dick Ratcliff
I recently shopped at this Walgreens and was forced to wait in excess of 20 minutes at the register for a correction on a mispriced item. The level of indifference shown by both the cashier and manager was hard to believe. If management doesn't care, who does?
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February 2023 by Robert Dingus
Absolutely horrendous service. My wife went by 6 hours before they were to close and they said the prescription would be ready later. She goes back 30 minutes before closing time and they say it will not be ready until the next day and there are 200 prescriptions to fill ahead of mine. Why didn't they tell us this earlier? Now I cannot take the medicine that was prescribed to me in the Emergency Department and I will have to suffer the night in pain. Last time I ever use Walgreens for anything!
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February 2023 by Emilie Raczynski
Would rate lower if I could. I sent in a request to have a prescription filled over a week ago, which said it would be ready three days after my request. Fast forward to today, almost two weeks later, the prescription is still “in progress” with no feedback on if it has even been ordered or not. I have called the store three separate times and each time I wait through the line of people ahead of me, I am met with 40 minutes of silence because nobody will pick up the phone. Either that or I get disconnected from the call entirely. All I want is communication (and my prescriptions!) and I am not getting either. Very unprofessional and horribly run. I have been loyal to Walgreens for years with no issues until the last few months, but not anymore. Luckily, I can go without my prescription for a while, but others cannot. Lives are being put in jeopardy over laziness and a lack of clarity. Maybe work through your precious lunches and overtime to get people’s needs met.
