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July 2024 by Brad Lambert
My wife and I purchased an XC40 back in January. But from the start the process has just seemed off now. From forgetting to get documents signed the day of purchase and having to meet the salesman back in Salem due to him leaving his phone in the car.
Now we have ran into a couple issues on the service side. Example being today 7/23/24. Lift gate actuator has failed and was told to come today at 8am to have replaced. Only to get there and be told we don’t actually have the part, can you come back next Tuesday? Complete lack of communication and considering we live about 45 minutes away it’s now cost us time/gas that we shouldn’t have had to use if someone would communicate or just schedule appropriately.
We will be back to get the problem fixed but I feel something needs done going forward to make up for it to improve our thoughts of this place.
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May 2024 by Marlo Pearson
Great experience leasing a Volvo! Awesome customer service! Jon had great knowledge of the car we leased and competing cars. He gave a thorough tutorial on the workings of the XC60 and encourage me to call or stop by anytime with questions. I keep coming back to Berglund because of the cars but equally for the excellent customer service.
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May 2024 by John Steinmetz
Berglund Volvo in Roanoke has an amazing service department, in particular Tim Riddle. I called the dealership from the road as I traveled from Delaware to Roanoke. My check engine light came on and the car was making a strange noise. Tim quickly diagnosed the problem over the phone and told me the car was OK to drive to the dealership where they could fix quickly. He was true to his word, and I was quickly back on the road. He even gave me a veteran's discount which I was not expecting. I highly recommend this location for your service needs.
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March 2024 by Jennifer Shamy
I highly recommend calling Jon Townsend in sales at Volvo Roanoke! He is an excellent sales person! Jon is very knowledgeable, respectful and kind! He went above and beyond when walking us through the process. Jon's enthusiasm for the many safety and convenience features of my new Volvo XC60 car is contagious! What en enjoyable experience! We thank you!
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March 2024 by Aimee Leonard
We have worked with Carol since 2006 and our new Volvo will make the 5/6th vehicle we have bought from her. She is extremely wonderful to work with, knows her stuff, and makes the hole experience of car shopping easy and fun! The entire team at Volvo Roanoke was easy to work with. Highly recommend.
Be sure to ask for Carol Thompson.
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March 2024 by Maggie Riggan
Carol was the best to to work with! She helped me figure out exactly what I was looking for and made the process so easy and wonderful. She was very kind and personable while helping, and made sure every detail was perfect.
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March 2024 by Chase Allen
dealership over prices cars by a couple thousand, manager was unwilling to negotiate on a used car. Nice staff though.
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December 2023 by Gene Chewning
Very nice parts depth. Great to deal with
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October 2023 by Kathryn Barrows
I just want to update my earlier review! Once again Volvo service/Tim RIDDLE is THE BEST!!!!!! I KNOW I will always have over the top service and help from him and his team. He is always gracious and professional and efficient and works around my school teacher schedule ,which I so appreciate! I ALWAYS know that when I call him he is going to take care of us. ALWAYS... 100% . The BEST!
TIM RIDDLE Volvo service is THE STAR IN BERGLUND ‘s crown! Tim provides OUTSTANDING service. He goes far and above for his customers. Tim ALWAYS takes care of me /my Volvo- whether I’m popping in the a light bulb out or scheduling a big service appt. I KNOW I can depend on him 100%! He is a gentleman, a consummate professional, efficient - all beyond compare .
TIM RIDDLE is the reason I’ve remained a loyal Volvo Berglund customer - which I’ve been since West Motor!
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October 2023 by Corey Paxton
Great experience buying my new XC40. Thank you to Carol T. for being a great salesperson and answering all of my questions. Highly recommend if you’re are looking for a new Volvo. Thanks!
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October 2023 by Cody Elswick
Jon was an incredible salesman. Made the car buying experience enjoyable and will be returning to purchase from him again.
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October 2023 by Bethany
I had the best experience, Jonathan was very kind and knew every answer to my questions. If there was something I did not understand, he went out of his way to make sure I understood all the details.
He also has a great sense of style!
If you go here, ask for Jonathan! He'll make sure you leave happy!
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October 2023 by Andrew Michaels
I came by recently at lunch. Spoke with Jon about vehicles and models currently on the lot. He was most knowledgeable and pointed out the advantages of the features and the safety ratings. Once I make a decision, I will be back to speak with him.
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September 2023 by K B.
Tim RIDDLE of Berglund Volvo is THE BEST! His customer service is TOP NOTCH ! Tim is gracious, efficient, thorough, professonal and always, accomodating. Tim can fit me /my Volvo in when it works for my school teacher schedule which I so appreciate. I totally trust him with my car(s). I've been a Volvo customer here since 1987 when it was West Motors. Tim Riddle and his above excellent service is why I keep buying cars from them .
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August 2023 by Jennifer Odell
Robert was very helpful and nice made a nervous experience for me more comfortable would recommend him
