-
June 2024 by Juston Williams
Joseph and Tenyah were fast and friendly. Best Verizon experience ever
-
June 2024 by Nancy Lewis
YOU DO NOT WANT TO DEAL WITH VERIZON!!! YOU DO NOT WANT TO DEAL WITH VERIZON!!! YOU DO NOT WANT TO DEAL WITH VERIZON!!! YOU DO NOT WANT TO DEAL WITH VERIZON!!! I bought a hotspot and cell phone. I returned the hotspot in its box unopened within three days because the cell phone reception was too poor for it to work at my house. Verizon billed me for the service anyway and continued to harass me via email and phone call about paying for a service I never used. Because of the harassment, and within a month of the original purchase I returned the cell phone to Oralando at the Valley View store. I paid an initiation fee, I paid a month's service and I paid a restocking fee for the cell phone. Now Verizon is threatening to sue me if I don't pay two initiation fees, one for the cell phone which I already paid and one for the hotspot I was unable to use. YOU REALLY, REALLY, REALLY SHOULDN'T EVEN TRY TO DO BUSINESS WITH VERIZON.
-
June 2024 by Steve S
I ordered a screen protector and it came damaged and I took it to Verizon and they happily refunded my money. No questions asked. Very helpful and the young man was very nice and respectful.
-
June 2024 by Cynthia Markham
A big "Shout Out" for Holden at Verizon Store, 4014 Electric Road, Roanoke, Va.
He stayed with us through the complete process of switching to a newer cellphone and we also got an IPad that was part of a promotion.
Holden was very knowlegable and that was appreciated by us, as senior citizens. He is an asset to your company.
Thank You, Holden
CMarkham & DLSemones
-
April 2024 by Kevin Franceschini
The people were nice enough but to wait an hour WITH an appointment is crazy. Clearly you need more staff. Come on Verizon. You charge crazy $$$ for phone and service. Pay your people and get more of them.
-
March 2024 by Brandie Turner
2 Weeks ago we switched to TMobile due to poor cell service and poor customer service from Verizon. We went to the satellite store in Vinton and was sent to the main store at Valley View to simply get a copy of a final bill. I was refused service at both locations. (I was a joint account holder) They refused to provide me a copy and sent me away empty handed stating they would get fired if they gave it to me. The Verizon app was automatically shut off on our phones when we switched to T Mobile so we did not have access to our online account info either. We also have not received a paper bill at our home address. Verizon thought it would be a great idea to go ahead and drain our bank account with no notice for the full balances of the phones etc. without providing proper documentation or actually sending a final bill and after being informed that TMobile would be the responsible party during the switch. I have filed a BBB complaint and I recommend doing business elsewhere for anyone considering Verizon.
-
March 2024 by Brandon Grubbs
the customer service is very bad waited over double the wait time we were told and then the workers worked very slow to finalize our purchase and tried to make us buy more items.
-
February 2024 by Chris
Tenyah was the associate that helped me. She is such a wonderful person and very knowledgeable. I came in for an upgrade and was having a horrible day, she made me smile and got me my new phone. Please hire more wonderful people like her. Top tier service hands down
-
January 2024 by Lady D.
Third attempt to fix a simple issue! They put the wrong zip code in during setup so I can't access anything. I've had a broken screen for over a week with insurance. I keep getting told yes it's covered just go to this site, call this number etc; but with the incorrect zip code they kick my call. There are 5 people in front of me and two employees;only one of which can actually fix anything. Go somewhere else because Verizon is way too expensive for this!
-
January 2024 by Honduras Honduras
Terrible service they make you wait for hours they pass and pass and they don't even say soon they will serve you bad service
-
December 2023 by Ashley
Took me 3 hours for them to cancel my internet service. Then I still had to take ot to the FedEx place. Their online service to the over the phone to the in person was all confused on how to return an internet box. They need to do way better.
-
December 2023 by Lauren Gregory
This morning Malissa Rhodes helped me with getting my mom and I a new phone(even though we live in different places and mine was damaged), and was so incredibly helpful, patient, and kind! Not only did we get new iPhones, we actually saved money on our plans. Thank you to Malissa and the other Verizon employees, for such a wonderful experience!
-
November 2023 by Cody Smith
The employees are worthless and September refuses to help customers. I placed an in store order and it shipped instead and she refused to help change or cancel the order. DONT SHOP HERE. Order on Amazon or anything else
-
November 2023 by Rithika Patel
The worst customer service ever. Lack of understanding in products was a huge turn off. We were going online and were able to answer our own questions after some research. We were told to come back the next day because a business consultant would be there and we went back at our meeting time the next day. The person helping us had no clue what she was doing. The business consultant didn’t even bother to come by and help with anything. We ordered new phones and we weren’t even told if they would be coming in the mail or if we needed to come to the store to pick up. This store is really need some work and proper management.
-
November 2023 by Rodney Gray
horrible customer service very long wait, plus every patron and the security person all smelled of pot. we went in on October 2 at 5:45pm to upgrade my sons phone, waited 2 hours and becasue it was close to quitting time the rep didn't want to assist us in changing plans or anything becasue "she wanted to go home". she also didn't want to transfer any data to keep the existing phone for a trade, she told us, "go ahead and take it home and do the transfer yourself and you have 30 days to run the phone back up here and we can take it quick as a trade" well that was a lie, becasue i came back 3 different times and was told each time, it was a 2 hour wait and i had to wait just to leave them the phone as a trade... that's just crazy. I got better service from the 1-800 customer service line in India and was assisted much better, got a better and cheaper plan and they sent me a pre-paid envelope to return the phone in. i will never go there again.
