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March 2024 by little man
My daughter loves this place
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February 2024 by Hannah Holman
I had a hair appointment with a nice lady named Miranda. She held a casual conversation while she put tinsel in my hair to have fairy hair for my daughter. It turned out awesome and I love it! Pricing was great also.
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February 2024 by Robyn Miller-Brooks
I have shopped at Ulta a few times, but have never really needed assistance. I recently went there to purchase Polite Society foundation. An associate by the name of Dustin assisted me. He was so unbelievably knowledgeable about this product. After allowing me to test it, he saw I was unimpressed and suggested a different foundation. Surprisingly, he was also crazy knowledgeable about this one as well. He chose my shade, put it on my face and I loved it. While doing that, he proceeded to give my friend info about their hair experts. I don't think Ive ever come across a kinder, more helpful employee at a business that also had extensive answers about so many products. If you ever need assistance at the Valley View Ulta, I highly recommend you search out Dustin. You will not be disappointed.
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January 2024 by Jeremy Flanagan
Took my daughter there for her first makeup experience. Being a single dad, I have no clue how to help her pick out anything. Emily stepped in and was amazing. Calmly and politely asked her questions to ensure she got exactly what she wanted. Then even took her to a seat on the side and showed her how to use each item. Best customer service I’ve experienced in a long time. I will always bring her back here moving forward. She won’t stop talking about it.
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January 2024 by Rita
Sarah J was a wonderful sales associate. We were at the Roanoke location on Friday the 29th. She amazed me and my sister with all the knowledge she has about every product we asked her about. Definitely a great asset to that store. Would highly recommend anyone needing help with cosmetics to ask for her when you go there. Thank you Sarah for all your help! ??
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January 2024 by Christy Milam
Best place to get beauty products
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December 2023 by Journey with the Ls
I came in right before close. Emily made me feel like I was not a bother and she helped me right away. She made me feel like I was important and her customer service was top-notch.12/21/23
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November 2023 by Mayra Salazar Sandoya
I loved it and bought many things
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August 2023 by Kat Of The Kit
Firstly think I should start off with, I do not regularly shop at Ulta and I do not regularly do makeup, and have little to no experience to doing a whole face of makeup. As being said, I had a photoshoot that I paid a pricey bit for and I really wanted to look nice for these pictures. I made an online formal makeup appointment with Laiken. Upon arrival I had already had a picture of what idea I had in mind I wanted. To cut to the chase, I absolutely hated the whole experience here and walked out in tears. It took 50 minutes for her to even get the eyeshadow on me and I absolutely hated it, and it wasn’t even the full face done and over half of my session was already over. I absolutely hated everything about it, she had to stop to keep asking others around her for help. The alcohol wipe she was using on my eyes was burning so badly, and when I was fed up and had enough I asked her to remove everything and that I was unhappy and wanted to leave. The makeup palette she used on me stained my eyelids the brightest pink I’ve ever seen, in 40 minutes I had a photoshoot and it looked like I had a rash on both eyes. Needless to say I walked out in tears and had to run to a local drug store and bought whatever I could to try and save myself from looking like a total clown. Will not ever been booking any service and genuinely should've left the moment I asked how much experience she had and she said only 4 months and I had not seen a single good review on her when I was doing my research upon booking with her.
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August 2023 by Sharon Travis
I was in the area. Wanted to check to see if they had an item that was sold out in my. area they didn't have it.
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August 2023 by unknown person
Extremely friendly and helpful staff. Store is well organized, customer service is excellent.
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June 2023 by Lauren Cole
The employees were super nice and willing to help us. They were very picked over the day we went. My girls were disappointed that some of the items they were looking for were sold out.
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May 2023 by Mary R.
Well...I order some products online and received my order. Two days later, I received another duplicate order, which I didn't order. I called Ulta immediately for return instructions. I was told to take it back to my local store. I am disabled and no longer drive. I told them that. I asked for a free return label and for them to have ups to pick it up. Ulta did not! Another call. I was then told to keep the package and I would not be charged. I was. Then, I wrote them about the matter. I was told that I could no longer charge online b/c I used multiple names and was reselling their products. What? What a way to run a business. I buy products only for my personal use and only use my name. I would give a zero star if I could.
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May 2023 by Lucy Patrice
Natalie Cupp was so stellar and helped me find everything that I needed. She looked up reviews on products for me and even helped me swatch lip colors. 10/10 employee!
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May 2023 by Key Key
Came in the store today May 18, 2023, around 3:30 p.m. About a product I saw they sold not one employee stop to ask me did I need help with anything or just saying Hello welcome. Walk around for about 15 minutes before I left. The store was not busy nobody in line. So I went to Target where they sold it as well.
