-
December 2023 by Mykl Dean
The folks here were incredibly professional and they helped me out. The area behind the gate is completely devoid of any Trash. The cost is a little bit more expensive however the services you get are definitely worth it in the end. They even gave me a lock for my storage unit. I thought that was pretty cool.
-
March 2023 by LApone DEnVA
It's Roanoke s own skid row after hours☝️
-
November 2022 by ronald mulligan
5 star experience, was going to rent a van but unfortunately you need a credit card to rent, luckily they were able to hook me up with a box truck and waive the after hours fee.While driving I ended up finding a cold water bottle and large can of beer. Ended up having something nice to drink on the drive, will absolutely repeat, best experience
-
November 2022 by Mark Matthews
Small but clean, and had my equipment ready. WARNING UHAUL DOESNT ACCEPT DEBIT CARDS ON PICKUPS AND VANS.
-
October 2022 by Missy Graham
Chris was great to work with!!! I can't say enough how helpful he was! I already have told others to come here when needing a UHAUL! I will be calling him again soon! Thank you Chris!
-
August 2022 by Tonya Black
Always have all sizes available on truck's.Always ready in & out service.
-
December 2021 by Roger Crockett
Customer service was less than par. Was lied to. Would not recommend.
-
November 2021 by Alesha A
My first time moving and using U-Haul. Salem Turn Pke didn't have my truck and never told me even though I booked well in advance, over a week. They sent my order to Hershberger who messed up my order AGAIN: recommended a too small truck which caused me to do multiple trips thus raising the mileage. Then gave me the keys to a truck parked behind another one. Truck was hard to drive, need spark plug or something. They also never gave me my furniture pads and dolly and utility dolly BUT still charged me for it. When I called they answered and promptly put me on a hold and never came back to the phone. The brake got stuck and the truck definitely needed repairs and have a little bit of gas. I replaced the gas with a bit more. Good thing I did or they'd charge me another $40! Then they charged me an after hours fee. SMH I don't like disorganized companies and the deliberate pricing deceptions employed to shake down customers. Just a terrible way to treat customers and run a company... reeks of price gauging and deceptions.
-
November 2021 by Travis Eaton
The employees at this location went above and beyond to help me get settled into my storage unit. Showing up with a 26 Foot truck after moving cross country was a little overwhelming but they made me feel right at home. I would highly suggest this facility for truck rental or storage rental! Customer service was A+ and a very clean storage lot!
-
October 2021 by Adelle Bullard
They were really nice clean and sufficient I had a problem when I got there he fixed it right away
-
September 2021 by Hal 9000
Great prices on renting short term use. Ok service.
-
August 2021 by Amanda Cheek
Nice how fast you are in & out with everything you could need. Friendly easy going staff
-
June 2021 by Edythe Thompson
I Had reserved a storage unit and paid up until August for it. Upon trying to move in found out they gave my unit to someone else 4 days before I attempted to move in. I also found out later that day that they left the reservation under MY U-Haul account. Because of this I was able to see the full name, address, phone number, email, and card info of the person who they gave my storage unit to as well as their emergency contact. HUGE breach in and leak of privacy. It took two days for them to tell me there was nothing they could do and to either delete my U-Haul account or make another and stop using my current one and to give me a refund for the 3 months advance payment I made. I am never using U-Haul again after this. Ended up moving into Public Storage where it cost about the same price. I highly suggest Public Storage rather than U-Haul. I’m half tempted to call the person who is now in what was supposed to be my storage unit who’s phone number I now have because of the mess up and suggest they move to Public Storage.
-
June 2021 by Shanea Johnson
The attendant that answered my phone call was awesome and very understanding.
-
June 2021 by Patti Spinner
Staff went out if their way to be helpful!
