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January 2024 by John VanLuik
It finally got done after 6 hrs.
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September 2023 by Tonya Maffucci
Not the easiest to deal with on a good day
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September 2023 by Brian Crase
I reserved a cargo trailer thinking that I could use it to tow a friends car but I wasn’t sure if the cargo trailer was meant for that. I called them the night I was reserving the trailer and asked if I could use it to haul a small car and the employee said yes. When I came in the next morning, The staff was very rude to me. There were two men there and neither of them said hi to me nor did they acknowledge me as I approached the counter. The older man assisting me only spoke when he had to with short and unfriendly phrases. When it came to pay, I saw there was an additional $60 charge but it turns out it had something to do with a deposit. I still am unsure as to what it is because when I asked about it the man helping me raised his voice a little bit his tone made me feel really stupid so I just went along with it. We finally got outside and I backed my truck up to connect to the trailer. Both of the men were out there and as the process continued, the older man told me to turn my hazard lights on. I breathed in to say “you got it” but I was cut off by the other man helping who aggressively said “turn your hazards on!” I got them on and said thank you as the men walked away saying a quick “thanks.”As it turns out, the cargo trailer is not designed for cars and I was unable to tow my friends’ car. I brought the cargo hauler back to Uhaul and explained the situation. But the person helping me told me that I should have asked for an auto dolley. I told him that I called the night before and the man I spoke with on the phone said that a cargo hauler can tow a car. I left after leaving the hauler there $40 short with no apology and a lowered self confidence because of these men’s attitudes. I will never come back to this location.
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September 2023 by Weslande Louis
They charge me to much, I rent a truck for $19.99 for 2 or 3 hours and they make me pay $36.40 almost double the price I think I was over pay
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April 2023 by Bob Smith
This location was very good. The location on Melrose needs a staff change. I pulled into the lot they had half blocked with a trailer and their employee was honking her horn at me me while sitting in her car smoking. Really? Work for me? Not ever! I rolled my window down and she said. Go back where you came from. I said what? She repeated. I said, I have propane tanks to fill she said, they don't work. I don't argue with bad attitude employees. I just don't go back. She was not worth what I would say t8 her about her actions. The young man on Hershberger, complete opposite. He was dealing with less than respectful customers, and handled it well. I do recommend the Hershberger location.
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February 2023 by bryant uldrich
It was okay just alittle sketchy
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November 2022 by Amber
Staff was so nice and accommodating. My reservation was a breeze. Pick up quick. Helped me modify for an extended reservation.
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August 2022 by J P Welch
Had a pickup truck available for immediate rental. Staff kind and helpful.
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May 2022 by Robert Joseph Mastronardi
Always in stock with vehicles, and is open later...which is rare for Roanoke!
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April 2022 by Mounirou ALASSANI
Poor customer service in the store. I did a reservation. They called and left me a message to call back when I did I got put on hold then transferred 3 times from Roanoke to somewhere then to North Carolina. My reservation pick up time was pushed back because the truck that I reserved will not be returned on time; which I totally understand. But when I came to pick up the truck finally the guy at the desk asked for my ID which I handed to him. Once he was done he threw my ID back to me which landed on the corner. I had to pick it up myself. I don't think that's the way to treat a customer.
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February 2022 by Eric Royal
Got a trailer hitch put on my car Josh was very helpful
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January 2022 by Gordon Dix
Rented a 6x12 trailer one way. Overall great experience
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November 2021 by Alesha A
Never gave me my dolly and furniture pads but still charged. Gave me a truck with brake easily stuck and driver door hard to close and a little bit of gas in tank. Recommended a very small truck and then I have to do several trips. Then charged me fees and mileage. My very first move and it was awful.
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November 2021 by Daniel Chapman
Quick and easy renting trucks trailers or car dollys. Use them often and never have had any issues
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October 2021 by Dorian Reviere
Very rude
