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August 2024 by Rach C
I needed tires for my vehicle and I was able to get a quote on their website. I called their location and scheduled an appointment for the following week. The gentleman that helped me was very nice and personable. They had a lot of seating and I didn't have to wait too long. I will certainly be back.
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July 2024 by Becky Golden
Awesome as usual
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July 2024 by tim mays
My Family has been dealing with Star City for a long time!! Donnie and his staff are always professional and nice to deal with!!!
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July 2024 by Tammy Dilley
Awesome!
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May 2024 by Sara Crotts
I needed a set of tires immediately and on a budget. This store was able to quote me on budget, super friendly and informative, on a busy Saturday and have it done by close. Best customer service around!! Car expenses are hard enough..and being treated like trash makes it so much harder. This store was a delight and so respectful! They even had a wonderful play area for my kids. I couldn't recommend them more!! Thank you!!!
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May 2024 by --
Went in there for an inspection and I suspect while taking the tires off and checking the breaks ( which would require leaving the E brake on), the mechanic damaged my E brake somehow which resulted in the left side of my car creating clicking and grinding noises and I was told the brakes are the cause and need to be fixed. They have since been fixed and the issue persists. The mechanic also did not verbally communicate with me the entire time and would simply grab the keys, test drive, and proceed into the garage.
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March 2024 by Jeff Stinson
I bought tires from them in June 2021. Overall, I was happy with the service and quality of the work. The only reason I'm giving two stars is I just found out that they switched my OE lug nuts to a larger socket size. I know this for fact because I've done my own maintenance on my truck over the years and used my own tools, such as the lug wrench that came with the truck. About 6 months prior to getting the new tires, I replaced my brake pads and used the lug wrench to remove the tires. Recently, I was in the process of replacing my rotors and new brake pads and tried to use my lug wrench, but it wouldn't fit. The original size used a 3/4" socket, now it's about a 21.5 or 22mm. I'm having trouble trying to find the right fit. I would have been OK with the change in size IF they would have told me. IF I had been told, I would have made sure to have the correct tools in my truck in case of an emergency. I'm grateful I haven't had an incident over the last few years where I would have had to use my spare tire. If you replace the lug nuts on someone's vehicle, and especially if the socket size changes, you need to let them know so they have the proper tools in case of an emergency.
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March 2024 by Ward Myers
Horrible. Tried to go in for a state inspection in the middle of the month on a Monday and was told that they were booked for the entire week so they made an appointment for over a week later and when I should up their employee put the wrong info down so we wouldn’t have been able to get in for a whole other week and that’s if they actually put the right info in the system. Also the staff was incredibly rude, I walked in the first time and two employees where just chatting it up with a customer which isn’t a problem but I don’t see why you’d need two people for that but either way once one of them left the other employee just looks over the customers shoulder and says “what do you want?” And proceeds to tell me how they’re to busy then continues talking to their buddy. Bottom line if you want to feel valued as a customer this is NOT the place for you. If you want speedy service this is NOT the place for you. If you want
professional employees this is NOT the place for you. If you want to be screwed around for weeks and have absolutely nothing get done then this is the place for you. Also if the owner sees this, dont cop out and say “send info to this email and we can make it right” which you probably can’t anyways but how about you respond to your poor service so people can see what you actually have to say and plus I never will do business with this franchise ever again.
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January 2024 by Erica
They used to be great but the past several times we've taken our cars there for service, they have left caps loose, not completed items they said they did (topped off fluids, etc), and can't fit you in for days later even for immediate safety items like a flat tire. We get that everyone makes mistakes so we just chalked it up to human error, fill it ourselves and check our own caps when we pick them up. However, we've spent thousands upon thousands of dollars here over the past 10 years and they still act like everything we bring to them whether it's a simple oil change, tire replacements or vehicle acting up is a huge inconvenience and they simply don't have the time. Which is fine, but they're not nice about letting you know it. I keep giving another chance but I think I'm done now. Just find somewhere else if you want to be treated like a valued customer. I'm not mad, just disappointed.
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December 2023 by DEREK Atwood
Family been going here for 8yrs dealing donne and Kevin done tones of work on other vehicles all checked out good. We recently just took my camaro there and silverado that both still have repetitive issues one not fixing the issue charged 576 or more to put the starter on that been tested at both advance and oreilys passing. We drove the truck off the lot and parked it at the house to go on vacation go out to start and truck won't start or move just offered too check it back out nor give a refund ultimately having to have it towed to another garage where it's been about a week at in the garage which will ultimately cost way more so already 2k out back on two different vehicles . The camaro was suppose be reprogrammed and tuned up to run to be reliable needless to say the car idles and drives terrible when pushing the gas to accelerate just wish this place was still run like it was before first team auto jacked there rates up of cost ultimately good fellas just have decided that we will try another garage from here on out but great quality and best tire place around very dissatisfied with how the last two vehicles have been poorly handled in a terrible time economically
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December 2023 by Brad Parker
Very friendly and accommodating! Reasonably priced. I'll be taking my vehicles there from now on.
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December 2023 by Toni D
A great place to get your car serviced! From A to Z.
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August 2023 by Lori Gillespie
Donnie and Kevin are the best!
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August 2023 by Alex L
Very low cuality service
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August 2023 by Kathy Hart
Always pleasant, always efficient and the best prices!
