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July 2023 by BRANDON senecal
So the date is July 16th, I picked up a nail in my tires, and decided it was time for new tires. Travis hooked me up.This was the fastest I’ve ever gotten my tires done, didn’t have an appointment and Travis got it done in an hour. Thank you so much Travis. Really made my day and can’t thank him enough!
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June 2023 by Jason McNamara
My wife purchased four tires for our car to have delivered to this Sam’s Club for installation before an out of state trip the next day. On the day of the appointment, I saw that the purchase went through fine, and I gave them the car to bring in to install the tires. Shortly after that, they called me back to tell me that they could not install the tires on my car because their lift will not work on my year/make/model of vehicle. I asked the gentleman behind the counter how it was possible that they can sell tires for a specific vehicle, and not know if their lift will work on that particular vehicle or not. He was absolutely no help in explaining this, but I was able to speak with the woman who brought the car out of the bay to me. She said that Sam’s Club tire purchases are made through a third-party, but their lift and equipment at this location are so outdated that they don’t know if they will work on a particular vehicle until they have that vehicle in front of them. She seemed to be just as frustrated as I was over this whole thing, since she knew this tire center is pretty useless with some vehicles, and the customer won’t realize that until they get there in person. This now leaves me scrambling to go to other tire shops in the area in the late afternoon to see if tires can be put on this vehicle before our trip out of state. I would recommend to anyone to save your time, money, and frustration, and do not use this tire center for any reason.
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May 2023 by Will Tremaine
Jeff at the tire center really helped me out today. I can't thank him enough.I bought 4 tires in February and had a slow leak, so I took them in for repair.Turns out I had a leaky valve stem and needed a new Schrader valve, and Jeff told me how to fix it. Even gave me his own tools to take, since he knew I couldn't afford a new tps.Good man.
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February 2023 by John C.
First of all, they need checkers to check you out, and if they're gonna block me in after I check out, they need more people for that. There's no need to try and hold me hostage after I paid. This store is not very clean. It is not arranged like other Sam's I've been in. The selections are quite limited, except for junk food. They could do a commercial "We got the junk." Unimpressed.
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January 2023 by Eric V.
Smells bad most of the time but they generally have what I need and the lines aren't bad. I like Publix fruit better, but Sam's has it all.
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November 2022 by Tanya Graybeal
If I could give them zero starts I would. BRAND NEW TIRES have a flat. Called to schedule an appointment but was put on indefinite hold. After calling back 3 times was told no appointments were available until 5 days out to patch a tire. Not helpful when you are scheduled to be out of town the next day. Sam's sells you this deal where you can get tires replaced or patched for free, but then you aren't able to take advantage of it when you need it. The new tires were less than 2 weeks old and were not free because Sam's did not have the exact same tires available for replacements. They would not credit my warranty toward a new set. Also, because the tire purchase and warranty were listed in my name, my husband could not take the car in for me or handle the situation on my behalf. 2 times in 2 weeks HOURS upon HOURS wasted at Sam's. Customer service, tires, and warranty all need huge improvements, and the sad part is they don't seem to care about losing customers.
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October 2022 by Becca Marie
Went with my mother who has epilepsy. Employee was asked to turn off strobe light as it was causing a seizure. He was laughing and turned it to a faster speed. My mom ended up screaming and asking him to stop. We left and the guy decided to chase me down and yell at me for getting him in trouble. I told him behavior has consequences but this behavior in itself was ridiculous. Is this really the kind of customer service you want to provide? Roanoke, Virginia location.
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July 2022 by Hanaa K.
I go to sam's club a lot all around the country. This particular location is very inconsistent with what they stock. Half of the time I can't make a list of what I need because more often than not, they're out; and asking for help to find something is pretty useless. Most of the staff is too busy gossiping instead of wanting to help. There are a few great staff. A few have gone out of their way to help, but most are uninterested in being bothered by any questions I may have and/or to help where to find something. I've been given wrong information so many times that I've lost count and find it better to find things myself. Parking can be tough. People double park and save spaces. It's crazy! People are constantly parked in the disabled spots without a placard or tag. Staff are outside blocking them talking to their friends. (The lot in front of the entrance with the side parking area and the pick up) I've been there twice and the gas station was closed. I've also been there where they closed the store itself because the power went out. One of the staff told me that they were opening and not to leave. I got inside only to find that most of the produce had been sitting unrefrigerated for hours and had gone bad. I've bought meat twice that was spoiled and had to be returned. I've also purchased some produce that was bad. They do refund without any issues but who wants to go back with spoilt meat? They need to find people who are willing to help their customers find things in the store. They also need to start stocking brands and products regularly instead of buying them for a short time to stop and start again in the future. I've had staff tell me they don't carry certain products and then when I point out they have it in stock according to the app, they are often shocked. The customer service department should start helping the people in the line instead of entertaining people cutting to the front with questions and tending to them.
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July 2022 by Dale Smith
When I called for information the phone rang until it hung up. I called customer service to complain and they transferred me to the same place and it rang until it hung up. Deleting membership today. BJs is newer friendlier and overall much better
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January 2022 by O C
6 tries trying to get someone to answer the phone and it just rings til it cuts off. Says a lot about customer service if they won't even answer a call.
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November 2021 by Sherry Barbour
a great place to buy in bulk everything is affordable.
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October 2021 by Marissa Suttle Raines
Sam's Club kicked me out with my 2 kids under 4... I had my card and was just getting cupcakes for seraphinas school and all because I didn't have the right card (couldn't come in until 10. It was 9)... I was the only person stopped when about 6 other ppl passed and didn't get asked what card they had I was literally standing beside the cupcakes and going to check out and leave... But because I was the only with kids they kick me out!!! Don't even let me go through the exit doors make me go back through the enter doors... That's fine... I use to shop there 1 or 2 times a week to get all my groceries but not anymore!!! Y'all have lost my business!!!!!!!!!
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April 2021 by Jessica B.
Worst bathrooms! Stopped with my family to use the restroom and stretch our legs while traveling. There were feces all over the handicap stall toilet, which is what I needed for my special needs child to use. Toilet paper and whole rolls of wet paper towels littered the floor and sink.
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April 2021 by Kimber C Hutch
clean, well stocked and reasonably priced
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September 2020 by Patty Marshall Stidham
Have been a customer over 20 years. Todays pickup left me wondering what is going on. Only got half of the meat i ordered. The reason you go to wholesale club is to buy in bulk. Steak which is normally a half inch thick was so thin you could see through it. Ordered 7 lbs of stew meat and only got 2.4 lbs. Called to ask what happened, to see if there were restrictions. No restrictions they said after they put me on hold for 26 minutes. After all that time they said I cant tell you what happened. She said I need to get the Manager. Well then why put me on hold that long if you were not contacting a manager? Very poor customer service. COSTCO cant come too soon.
