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May 2024 by Taulbee Jessee
Rhonda has been great to deal with, very pleased!
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May 2024 by Chris Lentz
Very nice and helpful staff!
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December 2023 by Stephanie Rogol
Excellent customer service. Excellent selections. I have been completely satisfied with all my experiences with ProSource of Roanoke.
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November 2023 by Lynda Thompson
From the moment I opened the door, I felt welcomed. Renee was friendly, polite, and professional while working with me to pick tile for my kitchen backsplash. I also appreciated her patience. After taking home samples and leaving a message that I had made a final decision, Renee was prompt in getting back to me with the cost and delivery date. I was very pleased with the level of attention, as well as the vast selection of tile. Will definitely use Pro Source for future projects.
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December 2022 by Robert Joseph Mastronardi
Tyler was patient, friendly and informative. Nice showroom!
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December 2022 by jim parrotto
Can't attest to quality of product or helpfulness of staff, primarily because I made TWO appointments to have someone come out and measure the floor I wanted to replace and they didn't show up either time. No phone call, no text, no email. Poor customer service.
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December 2022 by cindy key
Susan is the best! She is very knowledgeable about her products and an absolute delight to work with.
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December 2021 by Thomas Roberts
Awesome customer service and always feel like part of the family!
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December 2021 by Jonny Webster
Love it, so nice. Customer service is great
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December 2020 by Sylvan L
As always, Susan and the staff are always so friendly and informative on any product or project you're working on or thinking about.
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December 2019 by Donna Smith
People who work here don’t know the merchandise they’re selling. They’re just reselling and clearly have no experience. Bought schluter with corner pieces but was given the wrong corner pieces (inside vs outside) for the schluter despite the warehouse worker double checking and assuring me of the correct item. Now none in stock so a replacement order would delay our renovation. No returns. Take your business elsewhere.
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December 2019 by Billie Sage
Great place to shop for home improvements and remodelsOne stop shopping with an attentive staff!Our contractor told us about ProSource and we are so excited that he didEverything in one place
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December 2018 by Kim Thurlow
Has a variety of options but not convenient if you are not based in Roanoke as they are hard to get a hold of by phone and email and only open until 12pm on Saturday. You also pay delivery fees with your order but they don’t deliver it to you.
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December 2017 by Heather Wise
Courteous and helpful!
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December 2017 by Jerod M
I ordered flooring based off a sample in the store. The product arrived with a different name and color. The floor attendant never explained color variations between sample and end product. I was not provided with documentation that it was even the same product. Two employees said the floor sample could be dated, but saleswoman declined to comment.If you have an issue with the product, do not expect professional and courteous treatment. When inquiring about returning the product I was told "this isn't how the world works." I eventually spoke with the manager and he agreed to take back the product at no cost and refunded the money. HOWEVER he said that "he hoped I was happy" in a way that implied all of this was my fault. He then ended the conversation saying the store would never do business with me again.In short, if you are young or new to the flooring world.. take your business elsewhere. There are other places in Roanoke that will take time to explain things and won't vilify you for being unhappy with their product.
