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June 2024 by Michelle M.
Brian K. helped me tremendously Thank you for all your help !!!!!! He was so Kind and Patient
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June 2023 by Scott B.
Bought a few patio blocks just to try out and make sure they where what we wanted. Liked them and went back after about two weeks to get enough to do a big area. Price had more than doubled on the blocks. Guess we'll be buying our blocks somewhere else.
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June 2022 by Joyce L.
Ordered a patio table & chairs. When the delivery was made the driver made a big mess in our brand new lawn driving on it with a fork lift. I called Home Depot and their insurance contacted me in a couple of days and paid for our original contractor to make the repairs. I sincerely appreciate them making it right. And, I love the new patio set.
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October 2021 by Twig G.
I ordered a grill cover online for store pickup. After I arrived I stood at the order pickup for around twenty minutes while the one employee on duty (the other two behind the counter weren't addressing customers), was dealing with a man over some paint he'd ordered. Arguing over order, back and forth, neither seemed to care that this transaction was going on WAY too long and was holding up other customers. I thought the idea of order pickup online was to speed up the process? After waiting as long as I could stand, I turned and left. I won't ever order anything from Home Depot for pickup again, nor shop there. Wasting my time was not customer service.
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October 2021 by H Howard W.
I placed an online order, lt was supposed to be delivered in two weeks. 8 weeks later the order arrived. Wrong parts and missing pieces in opened packages. Wrong color on other parts. When I tried to return the part they refused stating no part number and open packages all what I had received. Some $100.00 worth of parts I lost money on I could use them. I WILL NEVER PURCHASE ANYTHING FROM HOME DEPOT ONLINE AGAIN. AND I always go to Lows to shop first.
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August 2021 by Jim W.
I had a very unsatisfactory experience with Home Depot. In hopes that my comments will assist management at this store to provide better training for their employees, here is a list of what went wrong: 7/30/21 It was very difficult to reach the flooring department. I had to call several times and each time I called I would be routed to the flooring department and then back to the customer service department since no one answered. This process happened multiple times per phone call. I asked to set an appointment to have a representative measure my basement so that I could purchase peel and stick vinyl squares and have them installed by Home Depot. The woman told me that it would cost $25 to have an employee come to my house and an appointment was set for 8/6/21. (Home Depot's competitors, Lowe's and Whitt Carpet One, did not charge me to have someone measure my basement.) 8/6/21 A man came from Home Depot and measured the basement. He had no knowledge about the flooring options that Home Depot could provide. He told me that an estimate for vinyl squares would be emailed to me within 48 hours. 8/7/21 I received a text from 844-836-3229 stating that my quote was ready. When I called, the man told me that he could not provide me a quote since the vinyl squares that I currently have on the basement floor were not available. I explained to him that I understood that since those squares were six years old. I asked him to choose a different color and provide me with a general estimate. He would not. He said that I would have to go to the Home Depot store and pick out a specific peel and stick vinyl product and call this number back in order to get a quote (which the text falsely told me was already prepared). 8/9/21 This morning I again called the number that was texted to me on Saturday and got a different response from the woman who answered. She said that Home Depot doesn't install peel and stick vinyl and that if I wanted a vinyl product, I would need to get sheet vinyl. I requested that she issue me a credit for the $25 that I had been charged since Home Depot was not going to provide me with an estimate. I had been given misinformation from the person who set up the appointment, the person who did the measuring, and the person at the toll-free number who I talked with on Saturday. She told me to call a manager at the Franklin Road location. I did and he reluctantly gave me the $25 credit.
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April 2021 by Elaine G.
We had to get our electric Toro mower at this store since not every store has it in stock. It was pouring rain when we got there. The employee who helped us got a cart, loaded it, pushed it through the checkout for us AND loaded it into the car (under the lumber loading canopy). He was super nice the whole time and we were very satisfied with our experience.
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March 2021 by T W.
This individual Home Depot is why I now prefer Lowes. No I dont want to scan my purchases. Yes I want others to wear masks. No I dont want to pay more for something when its more affordable at Lowes. This store really lowers the bar.
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April 2020 by Stephen M.
This store has made it impossible for a person with a handicap to shop at! I've a back injury that causes pain after walking or standing, the store has setup its shoppers flow that makes it impossible to shop at! Really feel they are violating the Americans Disability Act!
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April 2020 by Brock C.
I was a die hard Home Depot customer until they really started pushing their fancy self serve check out. After that, I was meh about it. I am old school and I demand personal service but what sealed their fate for this review is their recent requirement that customers enter though one door (which is typically the closest to where they parked) and go out the other door. The doors are separated by at least 1/16 of a mile (330 feet). Walking all that way just to walk back... yeah, not going to happen. My time is valuable and I don't have a lot of it to enjoy freely. I walk as a recreational activity and few and far in between times I have to walk but not as a recreational activity but I certainly don't like to be told that I have to walk across the store, just to exit the building only to have to walk equal distance outside just to get to my vehicle. Though I don't agree with it, I get what they want to do. That whole "social distancing" thing but how about giving me some common sense credit. That door is enough for two people to pass though and the lobby in between the doors allow more than 6 feet in distance. For now, I am a Lowe's customer and up until recently, I despised Lowe's. At least they don't have self check-outs AND they don't dictate demanding that I waste my time when there is a much simpler solution.
