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July 2024 by Kori Swillinger
I wouldn't actually know how adequate the actual grooming at this particular Petco is considering they waited until right before they closed the day before my dogs 9:30 appt the next morning to inform me that they could not groom her because she doesn't take meds for seizures, of which she has had 2 and cannot be diagnosed yet. The voicemail I was left before they promptly cancelled my appt without even actually speaking to me first explained that I would need to get a note from her vet saying that she can be groomed .... This has never been an issue at any other facility. It would appear my concern for my dog and the staff being prepared and comfortable leading me to be thorough in the pre check in process was to my detriment. Even so understandably, if this is the policy why not call me earlier in the day at the very least so I actually have sometime to get this resolved ? At 8 months into a high risk pregnancy I really needed this handled better as it very easily could have been.
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June 2024 by Jamie Hampton
This store is much better inventory wise than the store at Towers, however, their hours aren’t right online. I called to get hours and checked Google. 9pm. Sign on the door says due to staffing we close at 6pm everyday! My dogs won’t have food tomorrow now. Wasted trip!
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June 2024 by Tammy Hynes
I had a 25% off and it wasn't expired, I met the requirements but it still wouldn't let me use it, kept taking it off at checkout. Was pretty unhappy with the cashier cause she wouldn't try typing in the code. So my over all 1st in person visit wasn't a good one.
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June 2024 by Grim B
Very poor customer service. Kept yelling over the intercom saying there closed when they where literally in line Tracie I believe Is her name. Yelling at us saying where closed get out. Very poor customer service. Shouldn't be working with public. Customer service is not well with this one.
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June 2024 by Deon Hudson
Great place
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May 2024 by S Shiflett
My son and I visited Towers petco yesterday. We had our dogs with us. Our dogs enjoy walking through the store. We had 2 employees ask if they could pet them of course the dogs love being petted. I enjoy shopping at petco the store is clean they always have what I need in stock and the employees are always friendly and helpful its a very relaxing atmosphere. Thank You petco employees for all you do.
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May 2024 by Joe Dunleavy
Friendly and helpful staff with reasonable prices and great products to keep my Golden Retriever Pup happy!!
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April 2024 by Terry Neate
Cat litter - stock low
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March 2024 by Baby Blue
Get rid of shannon or whoever the fish lady is. She is totally rude. On her phone constantly. She made an elderly man ahead of us wait as she rudely and loudly told whoever she was on the phone with “ugh I’ll have to call you later” while on the sales floor. She is a literal fish hobbyist nightmare. I was going in there to buy two 55 gallon setups in store and walked out with a dying betta I couldn’t leave behind :( very unpleasant. Only saving grace is the adoptables from angels and MELODY the cashier <3 LITERALLY GO ANYWHERE ELSE FOR FISH unless you want to be bullied.
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March 2024 by Karen Bastian
Staff was very f helpful, suggestive, and knowledgeable
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March 2024 by Paul VanWagoner
Great place to buy pet supplies
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March 2024 by Jason Peters
It's a Petco, but they do have kittens and cats available for adoption.
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March 2024 by William St Clair
I just want to say that this store is awful. The very unpleasant manager, Star, would not honor the POSTED SIGN on leashes, harnesses, and collars, buy one get one 50 percent off. We were about to spend 500 dollars on two dogs, and the manager was the worst; she even called the manager, Matt, at the Towers store and verified the sign is still up. The crew was all on their phones and were more worried about their messed up paychecks. They wouldn't even check us out because of the paycheck situation. I highly recommend going literally anywhere else. Thanks, Star, you're the best.
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March 2024 by Karen Goodman
After his groomer moved away and his owner passed, a very grouchy Shih-Tzu joined our family. He did not do well for two other groomers we tried. Then we came to Petco @ Towers Mall. Not only was his bath and grooming session amazingly fast and well-done, his grouchiness was pretty minimal…mostly due to the gentle natured person who dealt with him! We’ve already scheduled our next appointment ❤️ Highly recommend
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February 2024 by William S.
I just want to say that this store is awful. The very unpleasant manager, Star, would not honor the POSTED SIGN on leashes, harnesses, and collars, buy one get one 50 percent off. We were about to spend 500 dollars on two dogs, and the manager was the worst; she even called the manager, Matt, at the Towers store and verified the sign is still up. The crew was all on their phones and were more worried about their messed up paychecks. They wouldn't even check us out because of the paycheck situation. I highly recommend going literally anywhere else. Thanks, Star, you're the best.
