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October 2023 by John W.
Went in for inspection, Cheated me out of $444 replaced my light assembly in back window but 50% of leds needed to be out before assembly was not legal ,after I agreed to light assembly for inspection to pass . They tried to tell me i needed a parking brake control module and wanted $1500 plus installation . I told them I would fix it myself. They unplugged my parking brake motor. Plugged it back and went 2 blocks to another inspector, and guess what , No problem with inspection ,within an hour had a sticker . so they rejected my sticker after changing me $444 for a crooked light assembly tore my roof liner lose in top of my car and wanted to give me free oil change for wasting my time for 2 days and lying to me about a part they tried to sabotage. STAY AWAY FROM P BOYS
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October 2023 by Austin Shaw
Girlfriend took the car in for an issue with her brakes pulsing. They did their free brake inspection (service brakes only evidently), identified issues, and she gave them the go-ahead to fix it. After several hours (up to and slightly beyond their closing time) they fixed everything. Except the brakes were still pulsing. Prices were steep, so we were shocked that the issue that we described seemingly wasn’t addressed at all. I wanted to give them the benefit of the doubt and not call it gouging, we pay a high price for them to fix it on the same day and for their knowledge to diagnose what us laypeople don’t understand.We go back the next morning and ask them how they couldn’t feel the brakes shake and pulse. Took him for a ride in the parking lot and he claims they never experienced it (although we can replicate the problem consistently). Their word against ours. Fine. Then he goes on to do a quick diagnostic with the computer (10 min.) and comes to us with the actual problem we were dealing with. $1200 and 5+ hours of our time later, now they tell us what’s still wrong with it. Ridiculous. When we asked why they didn’t just run the check to begin with during the free brake inspection, he said “Well we wouldn’t think to check that if the brakes were pulsing like you told us. Maybe if you said they were grinding we would have just gone straight to the ABS.”“What’s the difference between grinding and pulsing brakes???”“Well what’s the difference between black and white?” Seriously? We don’t have 40 years of being a mechanic under our belt. We explained the problem to the best of our ignorant ability and entrusted you all to do your due diligence and be thorough.Icing on the cake was when he calls us back after we leave because they had left their code reader plugged into the car. Embarrassing and unprofessional how poorly they went about the entire situation. If you like paying a ton for them to fix a bunch of problems other than what you take it in for, here’s the shop for you!
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October 2023 by Christopher Fuqua
Josh, Eric and Jr are a great bunch of guys took my truck in today to get a set of tires mounted and balanced. When i left in my vehicle my tps light was on they discovered a bad tpms sensor and replaced it Free of charge..Good service..Thanks
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October 2023 by Caleb Stone
Pep Boys Roanoke really helped me out when I needed it. Had a nail in my tire and was on a time limit. They saw me immediately and got it fixed in 40 mins. They were extremely helpful.
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September 2023 by brandon jonesh uhh h
Joshua needs a new job. Called to confirm tires was there after driving 2 hours still had to wait 30 minutes. Asked numerous times about date code on tires was sold 2 new tires that are year 2021. Asked if anything could be done was told they was special ordered they was mine. If this is how pep boys let there representatives treat customers ill go elsewhere. There's no need in the attitude and un professionalism showed! Tried to order tires from him to begin with wanted me to drive there to pay wouldn't allow us to pay over phone. So I had no choice but to order through website. The tires was pickup and carry never been mounted hadn't even put them in car.
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September 2023 by Kirstyn Montgomery
Just wanted to give a shout out to Joshua. He has excellent customer service skills. Just from what I observed while getting my car worked on!
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August 2023 by Jim Canariato
By far the best experience I have had at any auto repair establishment in all my years. Professional, courteous and communicates well. Josh and the team provide first class service from start to finish. Highly recommend. Don’t hesitate to use this team.
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August 2023 by Breanna Brown
If this could get 0 stars it would. I Took my car in for a transmission Flush/filter change and to get new suspension. The car was leaking transmission fluid after I got the car back and I took the car somewhere else. Found out that the dip stick had been broken and GLUED back together and the glue did not hold AND they never changed the filter, they just wiped it with a rag and didn’t properly seal the transmission pan back up. I was not informed that the dipstick was broken when I picked up the car, Therefore I will NEVER take my car here again.
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July 2023 by dom cast
Needed a State inspection. I was told I need a rear shock and they needed to replace both shocks for $864. Unbelievable. Price gouging.
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June 2023 by Samantha Willis
Today I went in for an oil change that was covered by my warranty company. Everything was completely covered. I just wish I wasn’t met with some very rude customer service in the beginning.
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May 2023 by Willis Greenstreet
They were fast, friendly, and did good work.
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May 2023 by Melanie Virden
Website needs to be updated. I am from out of town, didn't know it was closed on Sunday's the website says it's open and even allowed me to schedule an appointment. Drove all the way there to see they were closed.
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May 2023 by Chris Kinder
These guys are awesome. Oil changes and everything else. They had my Jeep fixed in less than a day and did a awesome job. Will return for all my automotive needs
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April 2023 by Heather Durham
Fix your hours. I just drove 40minutes here bc your website says ur open on Sundays.
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April 2023 by Bellirish
We won't take our vehicles anywhere else but here. The Store Manager is awesome, and it trickles down to all of the others. Everyone that works here is professional and knowledgeable, taking the time to explain the problems/solutions. They don't take advantage of the customer's lack of knowledge to overcharge or upsale. It feels great knowing if we ever have car problems, we'll be back up and running in no time!
