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March 2024 by Nick Smith
These guys are great no other way to say it. Amazing vibes, extremely knowledgeable, and honest. I won’t go anywhere else now.
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March 2024 by Tree Tale
Staff is very helpful and knowledgeable. I usually just stop in for flies but they also have a great selection of outdoor clothing. It’s the best fly fishing store around.
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January 2024 by Connor S
I have really enjoyed being a customer at this store. I’ve been going there since I got started in fly fishing almost 2 years ago. The staff is always very friendly and easy going about anything I have questions on. They’re all knowledgeable on the local area and aren’t pushy about things, but happy to help me find what I need, giving it the feel of a small local shop. Customer service is amazing. I snapped my rod in my door and called the store and they helped me get a new section and I was out fishing within 48 hours. Also had an issue with my waders and they took care of it instantly. Service like that you won’t get with any competitor rod or wader brand. The ability to walk into the local store and talk to knowledgeable people and get help with issues makes this store stand out.
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June 2023 by Michael Kessinger
Great staff. I received great customer service. The staff never tried to upsell. Highly recommended for anyone just beginning to fly fish to visit the store. These guys are terrific. Also had a couple issues with products that I had ordered online from OrvisI took it to the store. No questions asked exchanged merchandise problem solved within minutes. Excellent customer service.
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April 2023 by Zayne Almurshidi
Went to this location on Father’s Day with my two daughters, who were visiting me from college.I had taken to fishing after my wife died and was looking forward to getting actual supplies and sport ware for my hobby.After looking at a Barbour jacket for my lures, an employee whose name was Brett proceeded to push me over in front of my family.Instead of helping me off the ground like any good person would do, he laughed and actually pointed at me like a play yard bully.Making everything worse I had in fact pooped myself after impacting their shallow carpeted floors.Incredibly unprofessional and will not be coming back..
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March 2023 by Larry Eaton
Great help and advice from the customer service people at orvis.
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December 2022 by Nick Gathings
Helpful staff made this shopping experience enjoyable. They were attentive and made every effort to provide additional styles and sizes.
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November 2022 by Jill Winchel
The place to find high-quality apparel and fishing rods. This store is attractive inside and out. The staff is knowledgeable and helpful. You can even get a lesson on fly fishing on the top level of the garage! The store is located right next to a parking garage and is walkable to many other stores and restaurants in downtown Roanoke.
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September 2022 by Jon Stephenson
Very nice store with friendly sales associates!
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August 2022 by Mary Jalalian
These guys are so friendly and professional and very kind to our dog. Thanks guys
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June 2022 by Guillermo G.
I was walking around downtown with my wife, dad, and son while we waited for it to be time to head out to the airport. Since it was Memorial Day most stores were closed. Not Orvis. My dad went in to look at some shirts. I had no intention of flouting anything but when I saw the style, which is similar to Colombia and other outdoors brands, I decided to try a few shirts on. I ended up buying two and my dad bought two as well. The employees at the store were very friendly and eager to help. As we left I noticed a sign outside where they offer free fly fishing 101 classes.
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May 2022 by Mike Garrison
I love the service from all the staff at the Roanoke Orvis store. Ryan was especially helpful this morning (and every other time) helping me figure out a solution for wading (jacket and waders) that would allow me to begin building out an outfit for 4 season fly fishing. Everything I bought fits perfectly and, even better, if there are any problems I can go talk to another human being in my home town. Recommend highly!
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October 2021 by Brandon King
Prices are a little high, but that's Orvis for you... People here are always very nice and happy to help. Location downtown is hard to beat too.
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September 2021 by peggy creasy
Have been there two times to talk to the fishing employee he has not been there for 2 days.. The two ladies that are working there are not knowledgeable on the fishing equipment..
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August 2021 by Todd Manns
Very good service. Ryan was very nice.
