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August 2023 by Bill Stevens
Great parts and service help.
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July 2023 by Heather D.
Just want to say they have always been helpful and never over charged. They put the machine on to see what is wrong and will quote you prices without any sales pitch or pressure. They even put my windshield wipers on. So this is an auto parts shop. I can compare prices with what car shops quote to figure out reasonable prices. Labor charges are so expensive these days.
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June 2023 by Scott Kinney
While I had a terrible customer service experience at this location (Brambleton), I'll drive across town to Salem to avoid this particular store. Staff were very unfriendly and acted like I was bothering them. I will not visit this store going forward
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May 2023 by Nicky Vee
great people every time. check engine light came on and he ran the code then made sure i had the tools to change the coil pack quick in the parking lot. saved my butt from having to stress the car down 221 into floyd
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April 2023 by patrick zavas
Super friendly staff and very knowledgeable
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April 2023 by Sarah J.
I recently had an issue with my car not blowing out any air. I called and got Steven on the phone. I proceeded to tell him my issue with my car. At that time, I was under the impression that I needed a new blower motor. After explaining to Steven what my car was doing, he went on to tell me he thought what I actually needed was a blower motor resistor and found one at the location on Williamson. We went and picked up the part and once we went to put this part in we realized it was not what we needed. For some reason my car requires a 2015 part when my car is actually a 2013 model. I went back to O'Reillys and spoke with Steven once again and he went straight to the computer to pull up the part to compare to the picture we took and found what I needed. Outside of all that, he also went above and beyond to check my fuses to see if there was an issue there that could have been resolved. Steven was so helpful with making sure I wasn't paying for parts I didn't need and helping me resolve the issues. Thanks to him, I now have working AC and Heat again!!! I highly recommend him and the O'Reillys team on Brambleton! Thank you Steven!!
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March 2023 by Danfo
Good place to get parts, they are very helpful.
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January 2023 by Brett Gill
Key fob ran out of power came in associates took it apart got me rung up and put back together. Excellent service. Thank you
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December 2022 by William Pagans
Wrong part they didn't have the correct part nor a sufficient amount of money to refund me
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November 2022 by Dheeraj Reddy
Robert’s been very kind and helpful to me every time I shop. He helped me remove the baffle on Yoshimura Exhaust. Very professional! Thanks!
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November 2022 by Diana Cauldwell
Always have what I need. Very prompt to greet incoming customers. Very pleasent. Never hurried.
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October 2022 by Darshil Patel
The person work name ( clay )he help me a lot for my car he is a really nice person i will definitely recommend to come this store employee are very friendly the save my 12k car because my car engine belt is break and they help to fix my problem
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August 2022 by monica carter
We received great customer service and appreciated the clean and well stocked store.
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June 2022 by Samantha Clark
Robert helped me and he’s fantastic! He gave top notch customer service and was very personable. I know absolutely nothing about cars and dread going to parts stores, but I had a great experience today! Robert is an asset to your company and I truly hope he gets the recognition he derserves. Thank for an entirely painless visit to the auto parts store! ??
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June 2022 by Sharon Grey
5/18/22 Joshua the assistant manager was awesome! What a great guy!
