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March 2024 by keenan hoag
Extremely happy this truck has never performed better transmission rebuild worth every penny thanks to the great friendly people at norms
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March 2024 by Erik Olund
These guys are the best! I took them my 2009 Nissan Frontier which could barely drive because the clutch was so worn. Norm's got my truck fixed up so nice it feels brand new. I highly recommend these guys. They're affordable, efficient, and they did a great job. Thanks again!
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February 2024 by Eric Stiff
Awesome service and truly kind people. This is the only place I will trust with my car.
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February 2024 by Mickayla Volker
Super nice people that were willing to help us figure out what was wrong with our truck so we didn’t replace unneeded parts. Above and beyond what was expected and we appreciate you guys!
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January 2024 by john erwin
READ THIS!!Yesterday my son (Jack) was traveling back to college from San Antonio to Washington DC. I had just purchased a 2011 Lexus for him and he was driving it back to college.We were nervous as this was a car that we had just went in for major repairs right after we purchased it....At roughly 8 pm, after 800 miles that day, warning lights came on and the car was not acting smooth at certain speeds. A few years ago we burned up the engine of pickup because of ignoring warning lights....Jack pulled over and found a hotel to spend the night. He called me the next morning and wanted to know what to do. I called Lexus and with Jack thought the best idea was to find the best repair place in town and leave the car for a few weeks as they did what would likely be a major repair or replacement of the transmission (that is what the codes were saying).I called Norms and the man in charge said he was working on a 2010 with the same symptoms......have Jack come over and we will pull the pan and see what is going on...Jack made the 8 min drive from a different repair shop he was at.The group dropped all they were doing to help this young traveler...over the next 2-3 hours they found a leak from the repair that had just been done and that meant all the transmission fluid leaked for the past 1200 miles....almost all gone. They tighten the connection that the repair in San Antonio had not done right....put in 4-5 quarts of transmission fluid. Went on a 30 minute test drive and then ran the car overhead to ensure no leaks.......Jack was on his way to DC....They took care of this kid and got him all set from what was sure to be a major catastrophe.... Later that day, Jack told me they did all of this ....and did not charge him a penny...makes you want to cry...We seem to always forget about all the good that comes from helping others....this is so so special and often why we are here...it is not about $, but about the opportunity to serve others. Norms and their entire team are probably practicing this every day and in every way.....I am just a grateful parent that was the beneficiary of this special group. We have 7 children (Jack is #2 and a very special kid....). This seemingly simple process is what makes your heart warm and be very grateful. Thank you to the entire team at Norms and the impact you have....it is special and so very much appreciated. I am deeply appreciative that you at Norms set out every day to help others and be of service....it is more meaningful than you may know...
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January 2024 by Theresa Scherzinger
I write this review with tears in my eyes, my 84 yr old father had issues with his truck for several weeks, everyone he had been to before had held on to it and said they'd get to it. We called Norms based on a recommendation, the owner, Robert, took his time and fixed dad's issue while we were there! Truly one of the nicest men I've ever met and understood the importance of my dad having a safe, usable truck! If you have any doubts or questions about where you should take your vehicle, just know that these are GREAT people, knowlegeable, honest and trustworthy! Thank you Robert and the staff at Norms for getting my dads truck back up and running so he can enjoy fishing and hunting again! We would never go anywhere else!
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January 2024 by john e
READ THIS!!\nYesterday my son (Jack) was traveling back to college from San Antonio to Washington DC. I had just purchased a 2011 Lexus for him and he was driving it back to college.\nWe were nervous as this was a car that we had just went in for major repairs right after we purchased it....\nAt roughly 8 pm, after 800 miles that day, warning lights came on and the car was not acting smooth at certain speeds. A few years ago we burned up the engine of pickup because of ignoring warning lights....Jack pulled over and found a hotel to spend the night. He called me the next morning and wanted to know what to do. I called Lexus and with Jack thought the best idea was to find the best repair place in town and leave the car for a few weeks as they did what would likely be a major repair or replacement of the transmission (that is what the codes were saying).\nI called Norms and the man in charge said he was working on a 2010 with the same symptoms......have Jack come over and we will pull the pan and see what is going on...Jack made the 8 min drive from a different repair shop he was at.\nThe group dropped all they were doing to help this young traveler...over the next 2-3 hours they found a leak from the repair that had just been done and that meant all the transmission fluid leaked for the past 1200 miles....almost all gone. They tighten the connection that the repair in San Antonio had not done right....put in 4-5 quarts of transmission fluid. Went on a 30 minute test drive and then ran the car overhead to ensure no leaks.......Jack was on his way to DC....They took care of this kid and got him all set from what was sure to be a major catastrophe.... Later that day, Jack told me they did all of this ....and did not charge him a penny...makes you want to cry...
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December 2023 by Theresa S.
I write this review with tears in my eyes, my 84 yr old father had issues with his truck for several weeks, everyone he had been to before had held on to it and said they'd get to it. We called Norms based on a recommendation, the owner, Robert, took his time and fixed dad's issue while we were there! Truly one of the nicest men I've ever met and understood the importance of my dad having a safe, usable truck! If you have any doubts or questions about where you should take your vehicle, just know that these are GREAT people, knowlegeable, honest and trustworthy! Thank you Robert and the staff at Norms for getting my dads truck back up and running so he can enjoy fishing and hunting again! We would never go anywhere else!
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December 2023 by Mike and Anna-Lisa Kelly
Norm’s was recommended first by daughter. Last year she was having problems with her Highlander and Norm rather than sell her a transmission coaches her on her problem and she got it taken care of by Toyota.My 2014 Silverado finally needed transmission work after 191000 miles. Norm was quick and thorough explaining and fixing the truck. Runs great!!
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September 2023 by Michael Martinez
Highly recommend for any of your automotive needs. Professional with quality work and friendly staff.
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September 2023 by Rhonda Martinez
The service quality was truly exceptional. I highly recommend this business.Service: Transmission
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August 2023 by David Weaver
Highly recommend this team in the Roanoke area, they did a diesel truck for our fleet and had it back in a very timely manner to get us back moving quickly, runs better than it ever has.Service: Transmission
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July 2023 by Jamie Hudson
Robert and his team went above and beyond to correctly diagnose and repair my vehicle. Super nice and honest folks. Couldn't be happier with their service.
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July 2023 by Jp Knowles
I have a f 350 box work truck. Norms came recommended to me by other very happy family members. He rebuilt my transmission in a very timely manner. He upgraded my pan to a larger one as well. I've had my van back for 4 or 5 months now. It drives better than when I first purchased it used. I have had transmission work at another shop and had a terrible experience. I highly recommend this shop. Communication is top notch and the work is top notch.Service: Transmission
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April 2023 by Rick Forney
They did a great job , highly recommend giving them a call should you need transmission looked at
