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“Andrew is such a great customer service oriented individual. The company he works for hopefully recognizes the level repeat buyers that will come back because of his patience, respect and simple friendlessness. Do not go to the corporate store at valley view. Give Towers your business because that's where they actually care. Stay awesome Andrew!!”
“When I came they instantly fixed it it was stuck on a blue screen and he press the button on the side and It was instaly he does not charge u for small stuff like to reset it he does not have any Android charges right now and I like the way he designs the store”
“Wonderful customer service today from Jesse and Matt. Couldn't have asked for better in handling the difficulties encountered today. @Wireless Zone. Thank you again.”
“My son broke my phone and I thought it was done for, it had no power. Mr. Musa fixed it right up and saved the day. Pricing beats other shops by a long shot. Thank you Mr. Musa!”
“We've been verizon customers for over 10 years, and I absolutely HATE having to upgrade my phone. I compare it to buying a car...yes, THAT much. But Alex Chin has absolutely changed that. He was honest and helpful, earned my trust quickly, and was efficient. He truly worked to answer all of our questions, made sure everything was just as we wanted, he was polite and hard working (he served multiple customers with excellent customer service to each at one time). He really is one of those people that you would return to THAT store or follow him to another one. He also treats his colleagues with respect, which says a lot. I hope the company treats him as well as he has us. He deserves that! We will definitely come back. This was much easier than we've EVER experienced, and the phones are great! Thanks, Alex, for all you did for us!”
“The associate Justin was very helpful and friendly when the associates at the Vinton store were not. Give him a raise, I would have switched my provider over if it were not for him and his great customer service.”
“They are very knowledgeable. They have lots of older games for older systems. If you're looking to get your retro game play on they also sell consoles. I would strongly recommend them. Thank you.”
“I came there with my kiddo and immediately when we walked in the two men working were extremely helpful. I can’t remember their name but younger boys. Was patient, kind, super helpful and on top of things. They made jokes and conversation with my daughter and had an overall great experience.”
“Cody was very knowledgeable and immediately greeted us as we walked in the door. He was professional and yet personable. My husband commented at one point that Cody was very relaxed and didn't pressure us into doing anything that we didn't want to do. He educated us on our choices and presented educated opinions when asked to do so.
I would hire him to represent my company. He offered (upsale) items but not in a back door way. He's an asset to your company.”
“Lacy was very helpful when I brought my son in to help with his recent apple watch upgrade. What we were not able to do over the phone with Apple for an hour, he was able to do in 15 minutes. We are very happy with the service at this store”
“Our destination for high quality weekly/Monthly groceries shopping list and also clothes are pretty good compared to prices. Add to it the gas price discount for members”
“Michael at the T-Mobile off electric road is absolutely incredible.
We came in to the store today with a billing issue after previously calling the customer service number and was unable to be accurately helped. Michael handled it in store today. We called the customer service line with him present and he was able to have our billing issue completely corrected in the snap of a finger. Truly a saving grace. I will highly recommend T-Mobile. I believe it was also Cody in payments. These two men are truly a blessing to mobile.”
“This store saved me from having to move my service to another company. After visiting another location I am surprised that one hasn't run off many customers. They were too busy on the phone, and never even brought up my account on the computer. Kept talking on her ear buds on the phone and told me I only had 1 option for my upgrade. She Did not want to help at all. Total disrespect. The 9th Street store..this store was a total opposite. Very nice, helpful, and did more than the bare minimum. Went out of his way for me. The first thing he did was pull up my account btw. Showed me many options as well and was very honest. If you are wanting to go to Metro PCS ( I can't get a better plan for 2 of us) do not go anywhere but this location on 9th Street SE.”
“Shuqeria helped my disabled mother get a new phone. She really took her her time with her to make sure she knew how everything worked & told us to be sure to come back anytime if we had any questions or problems. Thank you Shuqeria for being so kind & patient with my mother and me! You're awesome!”
“I have been a loyal customer for boost since 2021. For the most part they have helped me enough to give them five stars. However the boost mobile right across from the Ice Cream shop, the manager there, Junior has one of the biggest hearts I have ever met, thank you Junior for your amazing customer service, and the big heart you have. I will be continue coming to this boost as long as I can.”
“I've been a Metro customer for years, and I can say that sometime it can be annoying dealing with issues. But today I dealt with a very nice gentleman, Cody. He was extremely informative with helping me with changing my device and making sure everything was moved over from my old phone. Because I was really scared that it wouldn't come over. But he did an amazing job. I'll be back again to get that new razr soon!”
“Had a wonderful experience today with a gentleman named Noah. I went in stressed with a broken phone, and he assisted with the process. He put my claim in for me, talked me through everything, and even walked me down the sidewalk to the walk-in repair store to make sure they got everything before he was finished with me. This is some of the best, top-tier customer service I've ever experienced, especially while dealing with such a stressful time. The only negative comment I have is that he asked another gentleman a couple of questions to confirm things, and he seemed to me to have an attitude and was quite rude to his co-worker while responding. I'm not sure if he's a manager or what, but that was totally un called for and made me uncomfortable, and I did not appreciate that. Thank you for the help today, Noah! I'll be back to see you for future needs.”
“They are always there with answers and helping hand. Always polite and friendly. It reminds me of the way a business used to be run with respect and knowledge. She is an awesome human being. Many people could go far in the business world if they followed her example. God bless you and keep it up”
“Kevin helped me upgrade my mother's very old phone today. He was so helpful and went out of his way to set up her new home screen to make it as similar as possible to her old phone after going out of his way to transfer her photos and contacts. He even thought to increase the font size to match her old phone. Thanks, Kevin!!”
“Boost has the best prices on replacement phones in the area. I've been with a ton of other providers, but I go through 3+ phones a year (I work a physical labor job). I suppose I could always go the "phone insurance" route, but even then they only replace your phone so much. I would much rather buy a cheap 40.00 replacement smart phone that'll last me until I crack the screen or drown it with water then have to fork out 180.00 for the cheapest new phone if I was with another group (cough cough TMobile)”
“They need more help! I looked up my item, googled my questions & compared products before we found someone to help us. Best Buy should let customers know that this is a full self serve store.”
“It was easy to work with them. Not the easiest location to get out luckily there is a road with a light next to it. Update: brought my friend there because of the two free phones, then added covers and a great plan. Quan worked with us and did a great job. If you go ask for him.”
“I had a terrific experience purchasing at this specific store because the employee was really helpful, I received fantastic promos, and I spent less money and left with a nice phone.”
“Michael is a rock star manager at this location. I've sought his help whenever I have a phone or service question ever since I bought a phone from him in 2021. More recently, he and another terrific manager at a location in New Orleans coordinated the return of my lost iPhone for no reason other than being good, helpful people. There was nothing in it for either of them. Michael is knowledgeable and always goes the extra mile. Lauren is also an asset to this location. She helped while Michael was not at the store and facilitated a complicated merchandise refund. This location is the reason I use T-Mobile. Their customer service is more "Mom and Pop" than large corporation. Great job!!”
“Adam was very helpful. We walked in and let him know we were just getting out hands on some phones to see what they were all about before ordering them. He still came over to tell us all about them and show us all the differences. Would love to have purchased from him but corporate won't allow the store to offer the same deals they can I guess. We will definitely go back for all our accessories and hopefully new devices in the future”
“There is always one guy in here that really takes care of his customers. Have not been disappointed in the service. Cricket itself sometimes feels subpart but overall satisfied for the price you pay.”
6AM - 11PM
4807 Valley View Blvd NW, Roanoke
Mobile Phones
“Ran out of big-dog food on Wednesday evening. Ordered after 6pm, delivered to the front door at 10:30 am on Thursday, and no delivery fee. Prompt service, very happy pup!”
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“John Melki went above and beyond to help me with some issues, and set me up on a new phone within an hour. It was affordable and easy to upgrade. Will visit this store again if I have any future issues”