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October 2023 by Jennifer
My husband had to take in his 2006 for Mustang for some body work due to a hit & run in his parking lot while at work. They had his car for almost a month which is normal for a collision shop. The body work they did was replace his front left fender plus a new headlight assembly. They painted the fender to match. I was really impressed by the work & they also detailed the car inside & out. Very recommended
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September 2023 by Ryan Jones
Great job on my car.
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April 2023 by Jamie H
They fixed my vehicle rather quickly
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February 2023 by Toni L.
I have a brand new F150 truck that has several recalls on it....cannot get it fixed because they can't get parts. So my truck is dead now...won't start...was going to have it towed to Berglund and called ahead. "Brooke" in service told me I could have it towed there but they cannot look at it for "weeks". I asked about a loaner which is guaranteed with my warranty but they have to loaners available. She was one of the rudest people I have ever dealt with. Will not be going back there for anything. Do not recommend them for anything. What good is a warranty if they can't service your vehicle??????
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December 2022 by Beverly Myers
Needed some repair to my front end after a hit and run. There was more damage than originally thought. They contacted my insurance and took care of it for me. The service is top rate, the technicians are polite and extremely helpful. You don't have to be afraid to take your vehicle to Magic City Ford. They are there to help you get your vehicle back on the road just like it never happened. Thank you, all of you. I appreciate not having to worry about my choice.
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December 2022 by Lorena Reed
I Lorena Reed recieved great customer service on buying a used jeep cherokee. They were very nice, passionate and took their time explaining things to me. Thank you you Arron and management.
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October 2022 by Janet Ewing
They did a great job on my car after a collision. I always go there for about the last 25 years. Great service.
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October 2022 by DNE PRODUCTIONS
Did a great job fixing my truck after a collision with a deer.. David Ringley kept me in the loop the whole time and got everything done in a timely manner.
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October 2022 by robert peggins
Great place to take your vehicle to be repaired. Did a outstanding job on my vehicle.
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October 2022 by Lynn Schoonover
Nice helpful people
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October 2022 by C S
Friendly staff.
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September 2022 by Seth S.
There is no other choice for Lincoln specific needs. But it takes forever to get your vehicle serviced by them. Even with an appointment the car sat for days. They just need more people working on cars or something. My experience took so long and was quite inconvenient.
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February 2022 by Jacob K.
Ford Has Won Me Back!(see Ethan in the service department)I purchased my very first new vehicle from a Ford dealership in northern Virginia - one of the proudest moments of my life honestly. After the first 12 months, recalls started popping up, and the dealership would schedule my appointments, then not perform the service, THEN mark it complete in the system... They would talk me in circles on the phone, meanwhile my brand new Explorer (2020 with ~20k miles) is running like it was built in the 90s... this went on for just over 8 months and never got resolved by them.... Hopefully someone can relate, unfortunately you understand how irritated I was and done with Ford... or so I thought.Fast forward to me needing to move to southern Virginia for work, I booked an appointment with Magic City and get this:- they actually listened to my problems- they cared about how much this vehicle means to me- they got me in in a timely manner- they actually know their recall techs and were able to give me an accurate timeline- during my vehicle's stay, they called me with a status update DAILY(shoutout to Ethan! go to him for great service!)- they returned my vehicle AHEAD OF SCHEDULE in "like new" condition, and all of the issues were actually resolvedI am very happy with Magic City Ford and plan on using them for as long as I live in the area. An automobile is a big investment, and Magic City doesn't take that for granted.
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January 2022 by Nathan R.
Went to Magic City Ford because I had a bad experience ordering a new F-150 ($66k) at anther dear and told this to the sales representative. He was emailed the specs and I wanted to come down to see if they had the color and similar build before giving the go ahead. They did not so I told the rep I would drive to another dear to look at the color and let him know within 24hrs to process my request. Sent him and email that night, no response for 5 days so I resent him the email again. The next day I get a sorry I was busy and he asked for the specs again. I did not respond because I was mad and the next day again he said he found them.Pretty sad that this is a done deal but can't find a dealer that cares about customers at the height of their best 1.5 years of sales, because of supply issues. This truly shows their colors and how they "care" about their customers. I guess third times a charm, onto another one.
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December 2021 by Steve S.
UPDATE: 9 days ago, after waiting over a week to see if Ford would help out on rebuilding one of their engines at 70K miles I had the service advisor go ahead and order parts. She told me it would take a week, a few days to get everything and a few days to complete the repairs. Fast forward 9 days to today and apparently all their technicians decided to take off work until after the 1st. So now it's at least another week. Did they not know the techs were off this week? They took possession of my vehicle on November 29th, 2021 one month ago.
