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July 2024 by Peter
Usual visit wondering without someone asking if I needed help, had to rely on my wits to find what I needed.
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June 2024 by Greg Parker (TXinVA)
Items were in Top Stock. Associates helped locate, got a lift, and got the products down for me
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June 2024 by Jon Burnett
There was a gentleman helped me to find the hardware I needed. This is not usually what happens at lowes due to staffing issues. So it was a pleasant surprise.
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June 2024 by Russ Compton
I just went to Lowe's on Rutger's near Crossroads Mall and let me tell ya Jeremy in the wood/lumber department is the best he helped me beyond any other person I've came in contact with at that store that man needs a raise he knew where everything was and cut the items perfectly and quickly. A huge thanks goes to you Jeremy.
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May 2024 by Aurelio Silveira Zabaleta
I’ve been waiting for help for 15 minutes. I’m in aisle 5. The first staff member I found was in aisle 20. Nobody has showed up to help.
Same thing happened when I came last week.
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May 2024 by Mike Cole
No one wants to help you, items are misplaced on shelves so prices are always not what you expect when you get to the cash register. If you question the price, they tell you to go check again where you got it. Done with Lowes!
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May 2024 by Kaye Brandt
I used to love to come here. I got help just by looking like I might need it. The last couple of times I couldn’t get help when 3 employees were sitting down chatting. They ignored me standing there. The next time I asked for help loading some bricks that were heavy. No one came. At 73, I had to load them myself. Very disappointing. I’m thinking Home Depot is looking better.
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May 2024 by carsonsdad07
Gentleman in the ceiling fan area was exceptionally helpful. I think his name was Lynn. Went out of his way to help me find the ceiling fan I needed
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May 2024 by Robert Bolling
If you are going to do it yourself, then you know where to go..!! Large variety and great staff..now get in there now.!!
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May 2024 by Andrea
Staff was helpful and I was able to find what I needed.
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May 2024 by Jeffrey Crowder
This visit was fine.
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May 2024 by Mark Burke
Easy to get in and out. They had what I wanted
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April 2024 by Shiloh Morse
Prepping garden for season, several amendments such as worm castings are not available and they could give me no data as to when it will be returned.
Thus particular location has very knowledgeable staff and no inventory
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April 2024 by Jason E Wright
Always friendly and helpful
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April 2024 by tonylwright
I dread going into Lowe's. I avoided the Challenger Ave. store today and went to Rutgers St. The employees there are slightly more helpful and knowledgeable but that's still not saying a whole lot vs Home Depot on Hershberger Rd. We needed a quart of paint to finish a project. Brought the paint card in and presented it to the blonde girl at the paint counter and when we came back to pick it up it was a gallon instead of a quart and of course she was nowhere to be found and nobody else in sight of the paint counter. We flagged down another employee and told him about the mistake. He disappeared for a while and came back and said the only option he had was to make us a quart of it and he couldn't do anything about the gallon in regards to discounting it. We got the quart and finished up a $500 shopping trip and I told my wife to swing by the discounted paint and stain shelf and have a look. Sure enough the gallon that they made by mistake was sitting there with a sign on top that said "as is $15". Why couldn't they simply have sold us that gallon for $15 instead of us paying $8+ for a quart when it was in the color we requested and it was their mistake. Stupidity at it's finest. We were livid and my wife on the way out of the store told me to wait in the car for her and she went back in and bought the gallon for $15 that they refused to discount for us only 20 minutes earlier. You simply cannot make this kind of stuff up folks. I will avoid ANY Lowe's stores in my vicinity if there is a Home Depot I can shop at. It's a night and day experience. Every employee wanting to help and actually knowledgeable in the department they are working in. I have numerous horror stories about the Lowe's on Challenger Ave. near my home. Apparently they are all the same.
