Labcorp

Most Recent Comments

• July 2024 by Brenden Magill
  Brianna did the best blood draw of my life, completely painless.
• June 2024 by Brittany Powers
  I need bloodwork completed so I went to Labcorp by recommendation of my clinician. They forwarded me the link to make an appointment. My appointment was at 9:45 am June 6th.
  
  When I arrived, I checked in electronically and waited in the waiting area. While waiting, one of the two desk associates would call up a few folks to verify information. When verifying, the associate would blurt out an address and the individual would say no that’s not me. Next to me was a lady and her daughter, it was their information they kept blurting out a verifying with other individuals coming in for their appointment. The woman had yelled “NO that’s me” at least 3 times. That is just the first concern.
  
  I want to note that I drove over an hour to complete labs and missed at least 3 hours of work for this. I was called to the window by one of the associates. This facility only has one small window yet, they had me, the Mother and daughter and also a walk-in lady with a bio hazard bag. The biohazard lady kept reaching around me to hand the desk associate her biohazard bag. The whole interaction seemed out of sorts. It was difficult for the front desk associate to hear me so I kept getting very abrupt and rude “huh’s” well I’m quiet because I don’t want to share all of my information at this one window with 6 people talking an listening. That was my second concern.
  
  So the front desk associate tells me she doesn’t have an order for me and asked me my doctor’s name. This was done thru a clinician from California so all electronically. I advise I don’t have a doctor that recommended this and provided the name of the clinician. The associate was still very confused so I pulled up my email and there’s a requisition form. I asked do you need this requisition form. Handed the lady my phone. She yes this is it but do you have the paper copy. I said no this was all done thru email. She advised they cannot accept it electronically. I looked and saw the office had a printer. I told them no one told me this and I live over an hour away can I send this to you and you print for me? I got a firm no and now both front desk associates are advising that I need to go to the library and print and come back. I explained again I’m not from the area so I asked, “where is the library?”Neither of them knew where or the name of the library. They Still refused to print the one piece of paper I needed to complete my labs. They kept insisting that someone told me to print this and bring it in. No one and no email told me this. I had to leave as I was refused service because I only had an electronic version of my order and I needed to get back to work.
  
  I reached out to my clinician and she followed up with Labcorp customer service and was told they could have typed in my order number and printed at their office. I also looked at my email that advised “ In most cases, your doctor has sent us the order electronically. If you have a paper copy, bring it with you” no where in the “what you’ll need” section does it tell me to print this and bring with me. This was an extremely frustrating experience and I will NEVER recommend Labcorp to anyone. In conclusion They don’t keep info private they just yell it out, they are not trained in front desk etiquette and they don’t care if you drive over an hour they will turn you away if you don’t have a piece of paper but have it electronically with you.
• April 2024 by Jason M
  Incredibly slow and inefficient. Definitely not the best Labcorp office I’ve been to. Be prepared to wait.
• November 2023 by Summer
  There is one staff member at this location who is off-putting and callous. I have always had a hard time with blood draws because I have small veins and tend to work myself up to the point of being faint. I tried to express my needs to the staff first thing: could I please have the smallest needle size and recline/lay down? All I was told was to "go sit down" in the waiting area. Granted, I didn't feel the needle at all but when I was done with the blood draw I felt faint and said "I feel faint." The rude staff member told me to sit there until I felt like myself and LEFT. I am so use to my doctors talking and staying with me to make sure I'm okay but she left me alone, what if I had passed out? Hit my head? No one else was even there at 9am, it couldn't have hurt them to watch me instead of doing nothing at the front desk. I ended up calling my partner for someone to talk me through my faint feeling. She didn't come back until I was already ready to leave.I work in health care directly with patients so I can tell you it is incredible when patients express their needs and it is YOUR JOB to make sure they have the BARE MINIMUM they need to feel safe and comfortable. LabCorp employees lack compassion.
• November 2023 by Nora McCotter
  This facility is ran inefficiently and needs to leverage technology better for client convenience.
• September 2023 by AC Pfeiffer
  All the staff were great to work with and they allowed my friend to come back with me (I have trouble with getting blood drawn). My only complaint is that they accidentally skipped one test and it hasn't been easy to get a refund.
• September 2023 by priscilla Lacy
  I had very good service from everyone. Had a problem and everything was resolved with their help. My client really enjoyed talking to the ladies too. Thank you so much.
• July 2023 by Andy J
  Had an issue with my provider sending over the lab order but the staff were still able to accommodate me, and they also helped reach out to the provider to assure everything worked out. Awesome staff!
• November 2022 by Fly Eagle 35789
  This is for the location inside of Valley View Medical Office Building: Used to be pretty good years ago. This location has some of the most unprofessional disrespectful employees ever!! It only gets worse over time. They're always LATE opening, short staffed, ignore you & harass you to put a card on file so they can bill you before insurance evens processes your services. I always pay my bill on time & to be spoken to disrespectfully & harrassed about this issue is unacceptable. Deal with those who don't pay their bills appropriately & leave those who do alone. Giving me a 15 minute lecture isn't helping anyone. Employees here always seem so unhappy & disgruntled.
• November 2022 by Jason Harris
  This is only for this location. Something has change this use to be a friendly place. Now the workers seemed sad and demoralized. The Lab manager specifically was extremely unprofessional and rude to me. When asked a question I was mocked and laughed. This Lab Corp used to be a great lab to go to the new management these last few months has made it the worst lab experience I have ever come across. It doesn't seem there employees are into their work anymore and the clinical manager doesn't care at all about customer service.
• November 2022 by Arthur Selander
  I ordered and paid for my testing online which took about 15 minutes because there are so many testing options to choose from. If a person knew which tests they wanted beforehand it would only take about 5 minutes to complete the order online.When I showed up for my appointment I checked in at the kiosk inside the front door. This took about a minute. The receptionist then confirmed my appointment and showed me back to the testing area. Octavia was not only the receptionist, but also the phlebotomist. Very polite and friendly lady. She had my blood drawn in less than two minutes and I have to say that as someone who has been "stuck" many many times in my life that hers was tied for the most painless stick of all time.From the time I entered the building until the time I left was less than 10 minutes. Very clean facility. Highly recommend.For those considering going there make sure you make an appointment before hand so you don't have to wait.P.S. I received the results in less than 24 hours.
• August 2022 by revbruceiv
  What a joke. We got here when they opened at 8 only to find they don’t do employment drug screens till 9. Which whatever.It’s now 930and they have let the waiting room get to standing room only now.We were the first ones here and know there’s no one being seen right now.Pathetic
• June 2022 by Terri Whitby
  We have used this Hollins location several times and always find them to be pleasant & professional, even when they are very busy.
• January 2022 by Dorothy Hoskins
  Easy to get in and out. Staff was professional and friendly.
• December 2021 by Amy Love
  I had bloodwork done here today and it was the best experience I have ever had. I only waited for maybe 10 minutes. Rudette and Karen were very professional, knowledgeable and super nice. When Karen was drawing my blood it didn’t hurt at all. She was very gentle and one of the best phlebotomist I have ever seen. I will definitely go back to this location if I need any of their services. Both of these ladies deserve a raise and a bonus!!