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February 2024 by annab
Kroger on hicks rd has expired food on there shelves. I called Manger told them Aout that .went to the store 3 days later and expired food was still on the shelf.
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November 2023 by Joel Harrison
Store located at 12726 Jefferson Davis Highway in Chester. 20 feet out from the exit as I pushed the shopping cart with purchased groceries the wheels locked up. I was in the driving lane and I had to drag the cart to my vehicle to load my groceries. Third time in the past year had the wheels lock up on me at ONLY THIS STORE, no other Kroger, not at Publix. FIX YOUR SECURITY SYSTEM. I tried calling in to complain to the manager, no one answered. Tried calling the Divisional Office in Glen Allen, call would go through. Advising friends and family to avoid this store.
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October 2023 by TM MSN
I had a terrible experiencia of discrimination and racism against myself by one of the manager and costumer service associate at the short pump kroger contacted kroger corporate a 2 times they said they would get back to me and they never did. I recommend 1000 times publix or whole food than this place where they don't care about their loyal costumers and they are racists too
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October 2023 by donna Lewallen
Vinton VA store has really gone down hill. They no longer have cashiers in the evening. No one to assist the handicapped. Sonya at self checkout playing on her cell phone. Three people at customer service leaning on the counter joking. No one to help bag groceries when assistance is needed. Terrible customer service..I called and was told if I didn’t like it ‘call corporate and complain then there is nothing we can do about it there isn’t a manager on duty”.At least Walmart has 1 cashier willing to help those in need.
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August 2023 by April Gibson-Bogard
Rude customer service. Laughs when you bring a problem to them and they don't care about upsetting a 73 year old woman who was just asking a question
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July 2023 by Frank Bonarrigo
Digital coupon is bad . I am a senior and i need help using it and some of the workers can't help . Please get rid of it . Also sales like buy 5 items to get a discount is too much . Also I asked for an empty box to take home and they can't give it because the company makes money off of them . People who do self service should get a large discount Thank You
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May 2023 by Pat Hill
No need to complain about anything that's not done correctly or employee attitudes, etc they take complaint and never do anything, they will learn one day when their revenue start to go down. then Kroger will remember this email.
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May 2023 by Ines West
The customer services is in break , and no one to due transaction in the counter customer services , big company you are supposed have sufficient staff to cover you employer . Store #539 , Virginia Beach
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December 2022 by T Dowie
Order was cancelled without my knowledge, when I enquired about it they said they didn't know how it got cancelled. I know why, they had an issues with first driver /shopper when I called the first time they then said they had a person shopping / delivery and it would be 1/2 late next update is I get is an email saying it was cancelled and I would have to wait 3 to 5 business days to get my money back but if I wanted to place the order again I would have to pay a 2nd time. I think someone needs to get a lawyer involved in these business practices and a class action lawsuit started . How do you afford to pay for groceries twice and never received the first item but they hold the money as soon as you place the order. JUST WRONG AND THE WORST CUSTOMER SERVICE I HAVE EVER ENCOUNTERED. EAKE UP KROGER OR YOUR GOING TO LOSE A LOT MORE CUSTOMERS THEN JUST MY FAMILY.
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October 2022 by Ruth Twiggs
Kroger Carytown. I purchased some presliced turkey yesterday. When I opened it a ROACH popped out! When I went back today, NO ONE SEEMED TO CARE! WTH is going on with Kroger? No longer clean (obviously), shelves half empty, stockers rude, not enough baggers, etc. etc. "no one wants to work" b.s., I will be reporting the roach in food to the Health Dept. CANNOT SEEM TO GET IN TOUCH WITH ANY CORPORATE OFFICE!
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June 2022 by Roy “Big Papa” Cav
Nothing good to say! Unprofessional staff, incompetent staff, over priced food by far! They really need to teach their managers how to run a grocery store properly in all aspects,not just the bottom line factor?
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April 2022 by Jillian LeJeune
If I could give it a zero I would. I always ALWAYS buy their creamy ranch dressings in their brand and it’s never a problem. The ONE time I go to a different location where I live I get food poisoning because they have expired ranch on their shelves. I bought 3 bottles on Easter Sunday and TWO were expired. SHAME on you guys for allowing your employees to stock shelves and not check them properly. I was super sick and lost money from work!! I love this ranch but I might just have to stop buying from them if their employees can’t properly stock shelves. I also understand looking at expiration dates but my husband was in a rush buying them because we were going to be late for Easter dinner with the family but either way it’s unacceptable for them to not even check themselves and allow old ranch to be sold on their shelves!!
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March 2022 by Timothy Helt
Worst store to deal with over digital coupons. Over paid $16 and being on social security I'm tired talking to someone in Malaysia
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February 2022 by John Ayscue
Why is it your shopping carts are in such bad shape. Takes 10 minutes to find one that rolls right or is not rusted out. I will not shop your store if I have trouble getting around with a cart. Also halothe time you can't find one in the store because no one has got them from outside. Generally I like the store,but can shop at other places.
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February 2022 by Clay Jackson
I visited 7 Kroger stores in Roanoke and Rocky Mount Va looking for 2 liter bottles of Big K, Diet, Lemon-Lime sodas. Non in stock. I called the manager at Rocky and he told me that the warehouse decides what he gets. That is a bad inventory system. I asked if I could special order some and he said again that his warehouse controls his orders. I tried calling the corporate iffice at two different numbers and only got busy signals.
