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July 2024 by Venus I “Oasis Acres Farm LLC” Dyer
Great discounts today. Got some beautiful fruit an sale. Avocados and ? pears and my laundry detergent is the best price in town.
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June 2024 by Shawn Strang
This is far and away the best Kroger location in the Cave Spring area of Roanoke County. That being said, most other Cave Spring residents know this as well, so it's pretty crowded, and there isn't enough employees at the self checkout, and regular checkout lines in my opinion.
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June 2024 by Alisha Morris
work. I was trying constantly to work as hard as possible because the job was a perfect fit. However, I was fired after injuring myself. My lawyer said that Kroger always fires all employees that hurt themselves. I loved my job so much I would have continued to do it. However, when I broke my clavicle at work I messaged my department manager. Kroger stated that I should have told an assistant. I looked through the handbook and it was never mentioned. I was fired for job abandonment
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June 2024 by Mike Burke
Great store with decent pricing especially sale and coupon prices. People are super helpful.
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June 2024 by Sabrina
They never have what you need in stock. I hadn't been to this location for a while so I stopped today for one thing, thinking surely the ONE THING I'm looking for would be in stock...of course not. And now I remember why I always pass this one and drive the extra mile to the one at Cave Spring Corners.
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April 2024 by David Blevins
Today, gift card shelves coveted with 4x gas points. Purchased lots ($350) of cards because of this. After checking out, I noticed I only received 2x gas points. When I asked the checkout clerk, she said Amazon and other cards were excluded. No signage to that effect was displayed. It's very misleading.
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March 2024 by Patsy Clark
Okay. Not used to Cave Spring area. Folks are kind of rude and not friendly like Rocky Mount people. Prices higher as well. Check out lady used the Kroger Plus card since I left mine in the car. Her and the man bagging groceries were obviously tired. Just a different breed of people in that area. No photos but they could tidy up a bit. Clutters aisles etc.
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March 2024 by Jennifer
They don’t help with self checkout. The scanner will send things back then the girl will tell you you’re fine. Then call the manger saying you didn’t ring everything up. The manger(she) kept calling me sweetheart. Totally embarrassed me. Can’t get down the aisle. When trying to talk to the head manger she kept interrupting and wouldn’t let me get a word in edge wise. Totally disrespectful. Can’t wait for Publix to come!
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February 2024 by Doug Poff
It's all about timing. Great selection and good service. Can bee very crowd unless you hit it early.
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February 2024 by Dean C
Love Kroger, the selection is good, fresh food is fresh and selection is good.
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February 2024 by Scott Foster
Good for one or two items, aisles extremely narrow. Wouldn't shop here for groceries, takes more time than it should.
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January 2024 by Deirdre Polakowski
Do NOT let your teens or young adults work at this store location - 4404 Brambleton Ave. When my daughter first started working there she had good managers but they left and brought in a couple awful managers that treated her badly and hurt her mental health. After she quit, she would occasionally go in to talk to friends she had worked with while doing her shopping and just this week she had one manager, Jamar, throw her out of the store and tell her she was banned after she was there for a half hour. She did not disrupt or cause anyone to stop working and was only picking up some items and visiting for a short time. Jamar flew off the handle and went on an immature power rant, claiming he knew everything due to his wife being a district manager for the store. After she left he wrote up her friends for defending her and one friend he wrote up for eating a gummie bear she gave him. Like what!? This man should not be in a position of authority if he cannot control his emotions and respectfully manage his employees. I would steer clear of allowing any of your kids to work here until he is gone.
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January 2024 by Kendall Vuchetich
This is by far the worst Kroger I have ever been to. I am 38 weeks pregnant with a toddler so doing in store grocery shopping is extremely difficult. I did a clicklist pickup and they gave me two wrong items, charged me for something I didn’t order, and forgot five items. When I called they never even apologized and told me I could come back and pick up what they forgot but that I would need to come inside and bring proof of purchase for the items. I assumed they would have it ready when I got there. When I went up to the customer service and told them why I was there, they again did not apologize and told me to go find the stuff myself.. after I had already done a pickup that they screwed up. I am new to the area and never been in there before so after going up and down the aisles a million times I finally find the stuff I had ordered and returned to the customer service desk for the employee to tell me she needed to see proof purchase for five things after I just spent over $250 for my order that they got wrong. So I had to stand there and scroll through 75 items on a receipt to show her each individual thing. Like I’m as pregnant as I am with a toddler and in the pouring rain I just really wanted to come inside to steal five stupid things? Out of all the people I dealt with not one of them said a single sorry. In my opinion, they should have offered money back on the items or at the very least, had my stuff prepared when I arrived instead of making me go shopping after I already selected and paid for the stuff they forgot. I will never return to this store. Coming from the amazing customer service and great experiences I’ve had at the Bonsack Kroger, this was incredibly disappointing and frustrating. Also although I haven’t been to the the Cave Spring Corners Kroger (right down the road) a ton of times, the times I have been there have been great. Pickup never forgets a thing and their customer service for in store and pickup is excellent. They are a million times better than this one. Definitely recommend going there if you’re in the area. The whole experience at this Kroger was terrible.
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January 2024 by Sorin Scarlatescu
Going downhil! I have been shopping here for 10 years. I think I am done. Not “Gucci”no more. Cleanliness, lighting, service, product availability all much worse every day. Self check out is forced on customers with little to no assistance. Surveillance system blocks the ( incredibly inefficient) checkout then no help available.Will stay away for a while. It pains me to post this but I will NOT spend money and time to get aggravated.
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January 2024 by Stephen M. Sagrestano
Came for Mr. Pibb which is not sold where we live, so we buy when we travel down this way. Also found Colby Longhorn cheese which my wife loves, but the deli just sanitized the slicers. A very nice man with silver hair named Mike got the cheese and sliced it in the meat department for us. Thank you. Greatly appreciated.
