-
December 2023 by C E Stambaugh
Medium sized store with plenty of parking.It is kept clean and organized. Shelves are well stocked now that pre-pandemic purchasing trends have returned.Good variety in the different departments.
-
November 2023 by A H
Too many ways to coupon: paper coupons, Kroger savings card, Kroger app, and QR codes for in the app. Too many times coupons are not honored at check out. Truly hope Kroger gets sued for false marketing and fraudulant misrepresentation.
-
September 2023 by William Womack
Just wanted to say a special thanks to Jennifer. I have seen her doing multiple jobs, front customer service counter, cashier and today 8 26 2023 pushing a bucket with a mop in it to make a clean up. Please please tell her about this. Because i feel like we all need some extra appreciation for a job well done. We are all and have always been in this together. Each playing our part. May we all continue to endure discovering all The Father Jehovah above and Jesus Christ's real love with the nudging of His comforter, The Holy Spirit, what HE created EACH of us to be. Thanks again for keeping America rolling! W. SCOTT "MAJOR" WOMACK
-
September 2023 by Dawn Cooper
My disabled husband was trying to get us a few groceries and was doing his best to get us the cheapest price because we are struggling financially. Someone from the store called the Roanoke police because my husband was taking too long in the store. I'm sorry, when was there a limit on the amount of time you can spend in the grocery store?! I will be contacting local news outlets about how my disabled husband was was basically pushed out of the store and we weren't able to get anything we needed because someone thought he was "taking too long". Good job, Kroger......NEVER will I step foot in here again. Our poor, poor, disabled people are apparently on a time limit in Kroger, and if they are too slow, the employees call the police. NICE, NOT!!!! I bet my lawyer would LOVE this case, and I will be calling him
-
July 2023 by Starchild
I’ve now been waiting AN HOUR for click list. I’ve watched numerous cars come and go. In speaking with staff, I’m told “I’m working on it.” What’s the point of picking up your groceries if you have to wait a solid hour to get them? I could have gone in and gotten them myself by now. If I could give less than one star, I would. But, here I sit. Ridiculous. Ridiculous!!
-
July 2023 by Laura C.
I have shopped at Kroger all over the US. My home is in Arizona. I have even recently purchased KR stock in my 401K portfolio. Visiting Roanoke. And this store? Is poorly managed with awful staff service. It is also very dirty. The most important areas all need a thorough cleaning. Deli floors, counter and glass filthy. No wipe downs in meat section. Staff here? Are unhappy and the most unfriendly and right up there to the border RUDE. Corporate? I hope you are seeing this review and investigate why your standards are so poor at this location. Also, investigate why your employees are lathargic, don't want to serve people and don't have a kind bone in their body. Fix it.
-
July 2023 by Patrick Crouse
Careful when purchasing milk from here. They keep milk on shelves that’s several days past due and give you attitude when you try and get a refund
-
June 2023 by LovinAZ
I have shopped at Kroger all over the US. My home is in Arizona. I have even recently purchased KR stock in my 401K portfolio. Visiting Roanoke. And this store? Is poorly managed with awful staff service. It is also very dirty. The most important areas all need a thorough cleaning. Deli floors, counter and glass filthy. No wipe downs in meat section. Staff here? Are unhappy and the most unfriendly and right up there to the border RUDE. Corporate? I hope you are seeing this review and investigate why your standards are so poor at this location. Also, investigate why your employees are lathargic, don't want to serve people and don't have a kind bone in their body. Fix it.
-
May 2023 by John Greenway
Excellent establishment. Wonderful and very knowledgeable staff. Very convenient for all of your shopping and personal needs. Wether it be for nutritional purposes or health and beauty they have just what you need. As well as the associates willing to help you with your shopping experience no matter what your personal needs may be. They will be there. Ready and willing to help you no matter what
-
April 2023 by Evan Candelario
One of the better Krogers in the area. Kind staff, usually short checkout times, and clean. Highly recommend. It also features bakery, deli, pharmacy, and a large selection of greeting cards.
-
February 2023 by Alexia P.
The store is always clean. The staff are always friendly and helpful. It's busy around 5-6p. The best times to go are around 12-3p. It's usually calm, and you don't have to feel rushed or like a part of a circus.
-
January 2023 by Ashlyn Dubé
This store seriously lacks customer service. Spoke with the store manager and he couldn’t come up with a solution to my problem. He told me I was on my own and put money right before the holidays. Being a store manager is all about customer service, being able to think on your feet, and multitasking. I would say this manager is unable to do all of those. I would recommend to drive the extra 5 mins to the store down the road. Their customer service is amazing.
-
December 2022 by Kyle Edgell
I wish I had taken pictures of this place. This Kroger was dressed to impress when I visited the other day. Everything was stocked, well marked and organized and clean over the top. Upon checking out. I complemented the cashier and she informed me.” oh yes that’s because vice president is coming in today.” ha ha he should visit every day!!
-
November 2022 by H1gh
Its monday october 10th and the lazy employees had the store closed before 11:00pm? 1 star for those lazy people
-
October 2022 by Erik Page
Wow this place just keeps getting worse every time I go in there. They have stopped offering cold salads like pasta salad. The only ones they have are there Kroger Brand swimming in mayonnaise. They used to have good quality salads. Now they have also resorted to selling rotted vegetables. I bought two cucumbers and I had to throw them both in the trash. Many other problems I've seen recently but too many to list. Another problem I have is that there are employees still wearing masks even though all of the studies prove they don't stop viruses. It's just a mental problem at this point if you're still wearing one. They really need to build some Publix Supermarkets in this Valley