Kroger Pharmacy, a branch of the renowned Kroger food store chain, has established itself as a reliable and customer-oriented healthcare provider in the Roanoke, Virginia area. Located in the lower level of the Towers Shopping Center, this Kroger Pharmacy, while not as modern as some of the newer stores, offers a unique and fresh selection of grocery items that keeps the store almost always full of shoppers. The pharmacy's staff has received high praise for their exceptional customer service and dedication to patient care. Customers have commended the friendly and helpful employees, particularly the pharmacists, who have gone above and beyond to assist them. One customer shared how the staff helped them obtain a vital medication for their dog, even contacting the physician and filling the prescription within 1.5 hours of closing. Another customer expressed gratitude for the pharmacist, Dr. Ashley, who went the extra mile to correct a prescription error and ensure the customer received the correct medication. Despite some areas that seem overcrowded and a lack of stock for certain items, the Kroger Pharmacy in Towers Shopping Center is widely regarded as a quality healthcare destination. The store's strengths lie in its fresh produce, quality frozen dinners, and the overall positive customer experience provided by its dedicated staff. With management's attention to customer feedback and a continued focus on stocking the shelves with items customers desire, this Kroger Pharmacy is poised to remain a favorite among the local community.
While Kroger Pharmacy on Brandon Ave is a step up from Walgreens in that they answer the phone without putting you on hold for 20 minutes and have better prices on meds not covered by insurance, their staff are some of the rudest I've ever encountered (Ashley, Pharmacist is particularly unpleasant to deal with).
August 2023
The pharmacy employees are very thoughtful and kind and very helpful.
March 2023
Nice little drive-thru, never too busy, and the staff is friendly.
