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October 2023 by Sami Dreamzofhoopz
They don't have the drive-thru open anymore they don't answer the phone and their lines are always super long
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January 2023 by Bonnie Vaughn
My mother has waited almost two weeks for her medication, Plavix. That medication keeps her from getting blood clots. Unfortunately, she had to have stents put in her legs because of blood clots. I am very, very concerned about her. And, because of the cold weather, she has been unable to walk, per her doctor's orders. I don't understand what is going on with the pharmacy, but this is absolutely crazy. She has done everything she can do to get her prescription filled, but the pharmacy is telling her that they don't have it in stock, they are swamped with customers, etc. This is unacceptable. I am going to go by there today, and if it is not there, I will have no other choice but to turn Kroger at Cave Spring in. If my mother begins to have symptoms of clotting, I believe Kroger will be liable. Absolutely not the kind of care Kroger says they give their customers. Very dissatisfied.
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November 2022 by Tiffany Dennis
I can no longer support this pharmacy. The level of service is beyond poor and if I could rate it below one star I would. I have had nothing but issues for the last couple weeks. Delays on filling prescriptions that needed to be taken the day they were sent in. Some were not filled for two+ days and I had to start contacting other pharmacies. I tried numerous time to contact this location for an explanation, and the phone never gets answered.I would highly recommended considering a different establishment for you prescription needs.
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November 2022 by 06pwerstroke 6.0
You’re better off driving across the Atlantic Ocean to Europe and picking up an order that is correct then getting anything from this pharmacy. Dr’s office will send it in WITH PROOF and this pharmacy will LIE about it and say they never got it.
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November 2022 by Eric Weisman
I never leave bad reviews but this place is ridiculous. There is always a huge line of at least 20 people. Now I come here at 2:30 on a Wednesday afternoon and it's closed. People are already lining up to beat the inevitable wait once they finally decide to open. Totally out of control. I agree with other reviews; this place needs to be shut down!
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November 2022 by Rebecca Hunter
Has gone way downhill. No drive through, they NEVER answer their phones or voicemails. The line is typically 15+ people long by the time I get there after work - and even midday it can be that long. Transferring all of your ur medications - I’ve had enough of the blatant disrespect from this pharmacy.
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October 2022 by Adam Holt
I can no longer support this pharmacy and will be transferring all our pharmacy needs. Kroger needs to fix their pharmacy staffing issues. We have been patient enough. It should not take hours and multiple trips to get an antibiotic prescription.
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October 2022 by B. Dennis
Today I got a flu shot and TDAP at the Cave Spring Kroger Pharmacy. The phamacy was very busy and I waited a little past my appointment time, but all the pharmacy associates were very engaged with assisting customers. I received the painless shots from a very professional and knowledgeable staff who also intelligently answered my COVID Booster questions. I got my last shots at Walgreens, and this experience was more pleasant, with much less waiting, and a more organized and efficient atmosphere than that of Walgreens. Will definitely be scheduling and returning to this more skillful and capable staff.
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October 2022 by Barry L Mixon Jr
Worst ever!!! And they keep saying there under staffed!! Then why dont they close the doors!! Dont keep taking scripts u can't fill!! Im 5 days now without blood thinners! And I dropped dead in my kitchen floor from 13 blood clots!! Why you think I need these meds along with the 25 other meds yall have of mine!!! (UPDATE) All I wanna do is get my my meds transferred back to Wal-Mart! And they won't even answer the phone to do that!! Please!!! Im begging!! You do not ever wanna get meds from this dump! I won't even buy groceries from here now!!
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October 2022 by Marian Yates
Line to pharmacy 20 people long!!! Extended to self check out line waited 2 hrs and still didn’t get my prescription
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October 2022 by Gary Richardson
This place sucks big time transferring my prescriptions
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October 2022 by Daniel Jarrett
20 people in line waiting for prescriptions. what in the world is going on
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October 2022 by Patrick S.
The service at Cave Spring Kroger pharmacy has really taken a nose dive lately. I had surgery yesterday morning and the doc sent in a prescription for a pain med. I never heard a peep from the pharmacy. Tried calling several times and they wouldn't answer the phone. After being in pain all day and evening, my wife finally went up at 7:30 to check on my med...only to be told they couldn't fill it. Not calling as soon as they discovered they couldn't fill it is pretty crappy service.
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September 2022 by Frank Greco
Used to be a tech at Kroger in 2016. We’d pump out prescriptions no issue even short staffed (we’d take in drop offs, clear the entire queue, and handle the counter very quickly and efficiently). Came here to pick up a family members medications and the line yesterday was 1 hour and 47 minutes. They had a tech and two pharmacists. Had we moved that slow and that inefficiently we’d have been fired in 2016. Last week it was a 40 minute wait but seeing other comments and having two experiences now - this is just an inefficient pharmacy that’s very slow and the staff doesn’t care about working harder/faster/more efficiently. Get your scripts filled at another Kroger or another pharmacy altogether unless you like waiting forever to pick up your meds.
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September 2022 by Charlie C
Do NOT, I repeat, do NOT fill your prescription at this pharmacy. I don't know what has happened to this Kroger pharmacy, but it is completely out of control and should be shut down. There is continuously a late filling of prescriptions, they are always short-staffed, and the last 3 times I have tried to pick up a prescription, the line is to the entrance of Kroger and other patrons have complained of waiting in line for over an hour. This is completely unacceptable for a pharmacy and people who may need life saving medication. I don't know if they've had continuous turnover or if they have continued to underpay their staff (who have now moved on to greener pastures I presume), but this pharmacy is completely out of control and should be permanently closed. I highly recommend you fill your scripts ANYWHERE ELSE. There is also a Walgreens pharmacy right beside this Kroger. I recommend going there!
