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October 2024 by Krunal Ravalji
Staff is so caring
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September 2024 by Katherine Thacker
Disappointed in clothes. Prices are kind of high as well. Men's Lee jeans were 60 dollars a pair. We have never paid more than 40 dollars. Women's Fall clothing was ugly this year.
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August 2024 by Rolando Scott
Boys liked and I paid
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July 2024 by Faith Wimmer
I have 2 rings under life time warranty. Jc pennys has had them for 3 months. They called me a month and a half ago, quoting prices to thichen or just fix the band, and I had to reiterate, a. You've had my rings over a month and are just now calling me and b. I have life time warranty, there is no cost. That also wanted to verify the size, which should also ready be there from when I dropped the rings off. Another month and a half goes by with no calls. I start calling and can't get answers or calls back. I call customer service, and finally they call and tell me that both my rings are miraculously there and ready for pick up. I get there, and it still had missing stones. 3 months of having my ring, and it's still not fixed. Barbara was very helpful, she called Charles who was not very helpful and was very flippant and said well send it back. Barbara points out, it's been 3 months and just came in. He calls Sue, and she too says it's not much to do, they can send it back and do a week expedite. We'll, today is a week. No call. I call them and now they are saying it could be the end of this week or maybe the beginning of next week. So much for that week expedite huh. If I'd have known how hard and unreliable the work orders were with protection plans through this jewlery department, id have never purchased jewlery here. Everytime I bring it, they have it month, which I guess is normal Because they have to send it out but 3 months!!!???? Come on jc penny, do better! I'll never buy more jewlery here again!
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June 2024 by Robin Lee
Customer service was awesome! Friendly clerks!
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June 2024 by D Childress
They had a great deal with several steep discounts and shopping cats for convenience.
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April 2024 by Landa McCrady
Everything good
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April 2024 by Phil Sparks
Hard to find the item I'm looking for
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March 2024 by clyde george
As a person that needs big and tall clothes I can always get them here at a reasonable price
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March 2024 by Bobby Busse
Did a really good job on my wife's hair
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February 2024 by Linda Cassell
Not anywhere near as good as the old Penny's
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February 2024 by Elizabeth Clarke (Izzy)
So glad there is still a JCP in the area! Friendly and organized. I wish they had more registers and fitting rooms available.
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January 2024 by Sabrina
It's okay. Kinda run down.
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January 2024 by Roanoker
Too inconvenient to shop at. Won’t accommodate customers on a personal level. Skip this location.
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December 2023 by Colleen Witt
Clean and organized for the most part. Unless you catch them on a day they are understaffed or everything has been majorly picked thru. Awesome clearance section.
