Jackson Hewitt Tax Service in Roanoke offers professional tax preparation services year-round, catering to the needs of hard-working individuals. Clients can expect expert assistance with both federal and state returns, ensuring they receive their Biggest Refund, Guaranteed, along with a Lifetime Accuracy Guarantee. The location is conveniently situated at 2301 Colonial Ave. SW Suite B, next to the Towers Shopping Center. While many clients appreciate the friendly and helpful staff, there are some concerns about communication and appointment handling. Some customers have faced issues with appointments and discounts, leading to disappointment. However, the team has been praised for their knowledge and efficiency, with one agent noted for her quick work and thorough explanations, providing peace of mind to clients. Another client expressed gratitude towards the staff for their dedication, as they went above and beyond to secure a better refund than expected. Overall, Jackson Hewitt in Roanoke aims to support its clients with reliable tax services, although experiences may vary based on individual circumstances and communication.
