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October 2024 by Barbara Mayer
I have no idea where the Starkey branch is. I wanted to get my September statement including which included interest paid. I got my Monday balance. I know I'm in the ballpark but I don't now which checks cleared. You have added new security requested a telephone number which shuts me out. Neither of my phones work. The landline is out completely and as of yesterday(10/7) I can sometimes make calls on my cell. I no longer drive so I my normal trips out aren't happening at the moment. You can look at my address in North Carolina and understand my problems.
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October 2024 by Margaret Klapperich
These folks are wonderfl
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August 2024 by Kye Kim
Superb staff in all aspects!
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August 2024 by Christine Howell
Quick, easy, helpful
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July 2024 by Joanna Munsey
Priti was so helpful and friendly! Thank you to her for the help she provided!
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October 2023 by Amazing Adventure
Because of the most rude inconsiderate and unprofessional staff at this and both other branches we have moved our accounts to a different bank. Our review is that this bank is unprofessional, and hateful.
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July 2023 by Jenny B.
Would expect what a "small" bank lacks in convenience or professionalism they would make up for in helpfulness or friendliness. No luck here. No one here knows what they are doing, or cares. Awful customer service and banking service.
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June 2023 by Terry F
Fantastic staff! Very friendly and helpful!
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March 2022 by JOHN HUGHES
Very discouraged when you purchase a product with your home trust debit card and when you don’t receive your product your bank refuses to stop payment. That’s not the support I was looking for. It’s apparent you don’t have your customers in mind.
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December 2021 by Charles Haigh
Always great help and friendly there
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July 2021 by J
Will not work with you on the smallest of issues. Very disappointed after years of being a customer. I will be taking my business elsewhere..
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December 2020 by Mr. Rodger's Neighborhood
Everyone I've dealt with, here, has been very professional and accommodating. There was a time that every visit came with a handwritten transaction because the system was down. But, they handled it the best they could. Never had an issue with em.
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October 2020 by James Rodger
Everyone I've dealt with, here, has been very professional and accommodating. There was a time that every visit came with a handwritten transaction because the system was down. But, they handled it the best they could. Never had an issue with em.
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February 2020 by Hunter Brewer
This bank is the worst. They dont want to ever work with you on issues and will hang up in your face. They dont have a 24 hour help hotline. And will do nothing to help you build your credit.. will be switching very soon I would give them no stars if I could
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December 2018 by k dillon
Based in Charlotte NC, this bank has the feel of a locally based, smaller city bank while retaining the amenities, personnel & other progressive features of a bank on the cutting edge of technology & service. Essential to their customer appeal is their professional, courteous & engaging personnel.
